Portsdown Group Practices

Very good and seen on time

This is a review for Paulsgrove Surgery

Very good and seen on time. Nurse jane was very good.

— Robert G

Verified review (1614572) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Fantastic at their jobs

This is a review for Cosham Park House Surgery

The team that looked after me were amazing, there were 2 trainees, a nurse and a doctor and I cannot fault any of them. They were all fantastic at their jobs, made me feel very comfortable and were very clear with their explanations. Very grateful and very happy with the staff that looked after me.

— Annita C

Verified review (1614571) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The problem was resolved fast

This is a review for Cosham Park House Surgery

Because my treatment was quick and the problem was resolved fast.

— Anonymous

Verified review (1614570) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Service was good

This is a review for Crookhorn Surgery

The service was good, but you were about 35 minutes late with appointments. That's the only reason I didn't put 5.

— Anonymous

Verified review (1614567) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that we were running late, this would be usually be due to a clinical reason that cannot be planned for, we hope going forward you will not be delayed for this length of time in the future.

Overall, how was your experience of our service? Good

Gp was excellent

This is a review for Somerstown Surgery

Gp was excellent, trying to get first appointment was difficult.

— Anonymous

Verified review (1614566) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Nice and helpful

This is a review for Kingston Crescent Surgery

The Lady that served me was nice and helpful, for me it makes all the difference.

— Victoria L

Verified review (1614562) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— florence munemo

T356971 Review left 4 years ago
This review complies with Google's policies.

Feet check

This is a review for Cosham Park House Surgery

Waiting time not bad, instruction for exercising feet/legs very good, change nothing.

— James B

Verified review (1614109) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Immediate appointment to be seen

This is a review for Crookhorn Surgery

It was reassuring that I had a swift response to my e-consult and got an immediate appointment to be seen. It was good that the Nurse Practitioner was able to refer this straight to the Doctor, who saw me straight away and was able to ammend my medication.

— Paul R

Verified review (1613390) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Paulsgrove Surgery

Everyone professional and pleasant.

— Anonymous

Verified review (1613365) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

The appointments go well it is just frustrating that the appointments take a while.

— Anonymous

Verified review (1613347) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that gaining access often requires perseverance, unfortunately this is an issue for all of Primary care, however we are pleased that the appointment itself is to your expectations.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly surgery

This is a review for Somerstown Surgery

I had a blood test and was seen on time and felt safe, very friendly surgery, thank you.

— Joanne B

Verified review (1613333) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Little confused didn’t go to Kingston surgery went to Cosham!
My appointment there was less then good! Was put on steroids which I said I didn’t need as was a chest infection needed Antibiotics but was ignored! They didn’t work! Phoned back after finishing course was feeling really poorly and was told I should have been given Antibiotics as well!

— Lesley J

Verified review (1613330) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you felt you were not listened to during your consultation, often the first line of action can be one type of treatment, if that does not work you may be offered an alternative. Also it is worth noting that clinicians do sometimes have different opinions as to the first course of treatment, this does not mean one of them is wrong, but have differing ways to treat.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test 10/6/22 3.10 pm

This is a review for Somerstown Surgery

Any chance of having a word with the woman in reception, wearing black clothes, all I asked when I went to book in for blood test, was about picking up urine tube etc as requested by doctor, she seemed to get all stressed out, made me feel unwelcome, no thank you or eye contact, just said see the nurse, the nurse was ok, when I went back monday to drop samples off etc, a young girl came up and said hello and said thank you, she was very polite.

— Paul C

Verified review (1613320) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your comments. We are sorry that your experience was not as expected, we will share this with the team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Very polite.

— Anonymous

Verified review (1613312) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I rang the drs for a routine appt because there were 4 things of concern. My worries accumulated! I was told that was rather a lot! I was told I would get a call back by 6.30 that evening. I was rung at lunch time and advised to go onto econsult the next morning at 7.30, with 2 ways in Sent to me. Go to the chemist about the cough that seemed to have developed more since covid. I would hear by 6.30 about my ear. I was rung late afternoon and given an 8.30 slot at Cosham the next morning. So having managed to spend over 20 minutes answering econsult, unsatisfactory I went To Cosham. I saw a helpful nurse practitioner who prescribed a spray for my ear. She kindly looked at the marks on my breast, and the growths on my neck. She didn't think my breast was of concern and the growths were cosmetic. So in my alloted slot she helped with 3 of the problems, and reduced the rising blood pressure.

— Heather M

Verified review (1613267) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. Standard practice is for one issue per appointment, often an eConsult is the best option for certain ailments, however we are pleased that the Practitioner was able to assist you with three concerns.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No waiting around - extremely efficient service

This is a review for Cosham Park House Surgery

I was in - had blood test - and back outside before my alloted appointment time.
Very friendly and efficient nurse. Excellent.

— Pauline B

Verified review (1613263) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly, polite

This is a review for Kingston Crescent Surgery

No problems. I was in, procedure done and out within 15 minutes. Friendly, polite staff. Clean premises.

— Victoria K

Verified review (1613262) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Hope to be refered to dermatology

This is a review for Paulsgrove Surgery

After discovering a mole and discolouration on my face I sought a Doctor appointment which turned into quite a fiasco. The Doctor suggested he should take a few photo's to see the extent of the damage but his phone failed to operate so no photo's. So it was decided that I should attend the Cosham Surgery for an attempt to take the photo's. Again it was a failure. So instead of being referred to Dermatology as request I was given a tube of cream, which when information is read fills me with trepidation.

— Anonymous

Verified review (1613256) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. We are sorry that were were unsuccessful when trying to get images, often images must be submitted to support referrals to specialists. I can only assume that however who saw you last was able to establish that a referral was not required, however without any of your details we cannot check this information.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Follow up blood test.

— Susan G

Verified review (1613249) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient