Portsdown Group Practices

Good quick service

This is a review for Somerstown Surgery

Good quick service. Helpful appointment.

— Anonymous

Verified review (1611687) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Once you have managed to get an appointment staff are helpful friendly and not rushed

— Anonymous

Verified review (1611682) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone appointment

This is a review for Somerstown Surgery

The telephone appointment was detailed and asked lots of questions once I was at the appointment they were quick and thorough. And put myself at ease.

— Anonymous

Verified review (1611523) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast, efficient, friendly

This is a review for Kingston Crescent Surgery

As always, the experience at Kingston Crescent surgery is fast, efficient, friendly and helpful.

— Georgina D

Verified review (1611323) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I was suffering sudden back pain which seems to related to kidney issue as I am having allopurinol regularly. I went to reception, the lady did not allow me for any appointment and suggested to call 2 pm. I called surgery at 2 pm and after 20 min in waiting someone received call and said he can't help anything. Then called 111 and they helped me to get an appointment in the surgery. My appointment was at 4 pm and I went to surgery at 3:55 pm but got call at around 5 pm. Wasting time.

But the GP was good.

I always decline in this surgery to make an appointment over phone or face to face. I never ever able to book appointment online as there is no GP, all are health care assistant.

— Anwar H Anwar H works at Southern water as Senior process Design engineer

Verified review (1611321) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We are sorry that it was not made clear to you that your appointment would be on the telephone and not face to face. We offer different appointments on-line, but often the Nurse/ Practitioner and GP appointments are booked up very quickly, this often leaves healthcare appointments available.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dr appointment

This is a review for Cosham Park House Surgery

Good helpful service.

— Anonymous

Verified review (1611310) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

All good

This is a review for Kingston Crescent Surgery

All good, hardly had to wait, very friendly.

— Anonymous

Verified review (1611238) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

Appointment booked online, no problems. Nurse very kind, helpful and informative.

— Anonymous

Verified review (1611218) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

This is a review for Kingston Crescent Surgery

Nurse was very friendly and helpful.

— Linda L

Verified review (1611176) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Helpful and understanding

This is a review for Kingston Crescent Surgery

Helpful and understanding reception staff, patient, calm, clinician explained everything,
Good experience.

— David D

Verified review (1611158) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff efficient and nice

This is a review for Heyward Road Surgery & Practice

Ideal location and staff efficient and nice.

— Anonymous

Verified review (1611125) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test, 10 min appointment - wrong results? & not online

This is a review for Kingston Crescent Surgery

The Nurse & the appointment itself where perfect... but:
On the 1st June, the next day, I received a text message saying my results where ALL NORMAL with no action required.
On the 3rd June, I received a text message saying my tests for the Liver where ABNORMAL and an ultrasound would be needed. No communication since.
At the appointment, I had specifically asked if the results would be uploaded to the Online TPP 'Results' page and was told they would be, once processed. Ten days later the test results are NOT on the Online TPP page, (even though I have access to my results).

— Philippe H

Verified review (1611121) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. All results that are received are saved to your record, however due to the volume received this can take time. If the results are still not showing please contact the practice so we can look into this and resolve the issue.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Tetanus injections

This is a review for Crookhorn Surgery

Appointment was for tetanus injections for myself and my husband. Was administered right on time, very quick, efficient and friendly!

— Anonymous

Verified review (1611117) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I was left in tears as staff very rude and unable to get appointment still need to no if pregnant

— Anonymous

Verified review (1610610) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you found the staff to be rude and you were unable to gain an appointment. Please do persevere if you are unable to gain confirmation through alternative means.

Overall, how was your experience of our service? Very poor

Appointment

This is a review for Cosham Park House Surgery

Was advised by Walk in Centre to by pass E-consult and seek urgent dermatological attention to problem firstly at GP Practice. On making contact with practice was sidelined to an evening attempt at arranging a consultation online. This proved totally unsuccessful and furthermore was an experience steeped in frustration at finding a system that bore no relation to any workable method of reporting an increasingly serious and worrying condition. Could find no "appointment" at all.

— John P

Verified review (1610531) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. You require a routine appointment, therefore you need to either telephone at 10 am in the morning or register on-line for appointments available from 7 pm. If this is unsuccessful you will need to complete an eConsult which are available weekdays from 7.30 am- please ensure you complete the correct form.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test.

This is a review for Cosham Park House Surgery

The services other than seeing a GP have changed a lot recently and it's more organized. Having an appointment is far far better than sitting in the QA waiting room, it was dismal and slightly uncomfortable. The nurse I saw was kindly and pleasant and conversed with me, I like that, a lot.

— Katz D

Verified review (1610522) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dressing an ulcerated varicous vein

This is a review for Cosham Park House Surgery

Well impressed with the professionalism shown all the time. My usual Nurse is presently on a well deserved holiday so I am being treated by another Nurse whose attitude is professional, her approach is towards my treatment is equal to any other Nurse. I have friends belonging to another practice, so I like to praise our Nurses when they are listening in. It's so nice to know that they are envious and are of the opinion our treatment is second to none, while theirs appears to be second best!

— Calvin G

Verified review (1610519) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Experience

This is a review for Crookhorn Surgery

If you work it’s very hard to make appointments. Everything is on the internet! E consult can not been done at any point in the day. I have tried for 6 weeks now to just be told no appointments left ! It’s Spaulding!

— Jackie R

Verified review (1610512) Review left 4 years ago
This review was collected via QR code.

Reply from Crookhorn Surgery

Thank you for your comments. We provide different ways of gaining access for patients, at different times in the day, this should enable everyone dependent on circumstance have an opportunity to access our service.

Overall, how was your experience of our service? Very poor

Appointment

This is a review for Kingston Crescent Surgery

I and my daughter had an appointment, but I registered late on the till because my daughter is not familiar with the registration process, so I took my daughter's slot instead. I just hope that the surgery will be kind enough to accommodate us both since we were already there.

— Anonymous

Verified review (1610506) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. If an error is made, where possible we would accommodate and see both patients.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vit B12 appt

This is a review for Heyward Road Surgery & Practice

Very efficient. In and out very fast. Waiting room uncrowded.

— Sandra M

Verified review (1610498) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient