Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Always ex service.

— Terence B

Verified review (1610313) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Care and expertise from medical staff is excellent. We are very lucky at the surgery. But getting through to the surgery. . . Awful!! I will just hold because I feel professional medical opinion is so important. But I know not everyone does. What is happening to these people who fall between the cracks? ?

— Claire J

Verified review (1610311) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words on the care you receive from us. We are always reviewing telephone data and endeavouring to make improvements where we can around our available resource and capacity. We frequently encourage all patients to hold the line. We have changed message that are on the line as you hold to stop people ending their call. We do also offer online access and eConsult to try and provide options.

Overall, how was your experience of our service? Neither good nor poor

Recent appointment

This is a review for Kingston Crescent Surgery

I found it helpful.

— Anonymous

Verified review (1610310) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful nurses

This is a review for Kingston Crescent Surgery

The receptionist is very friendly and the nurse's are wonderful too.

— Jason B

Verified review (1610309) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

The nurse was very good

This is a review for Kingston Crescent Surgery

I dont like needles and the nurse was very good.

— Tina G

Verified review (1610308) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Timing very good.

— Margaret C

Verified review (1610306) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Lovely staff

This is a review for Cosham Park House Surgery

Lovely staff, efficient and well organised. Thank you.

— Gemma M

Verified review (1610305) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Caring and thorough

This is a review for Somerstown Surgery

Dr. Shepard was very nice, caring and thorough.

— Charlotte H

Verified review (1610304) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Some time ago

This is a review for Crookhorn Surgery

The surgery has served me well at Crookhorn Lane ..... I don't like the mixed surgery set up and limited times when to phone ect ect..

— Anonymous

Verified review (1610261) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are pleased to hear that our Crookhorn team have provided you with good service and experience to date. We do appreciate that the specified phone times are not to everyone's liking, but it is to try and manage and prioritise demand appropriately without generating long waiting times. We regularly review data and if we can increase line availability, we do.

Unfortunately we not very clear on what you mean by mixed surgery setup but do feel free to contact us in the Operations team to discuss further if you wish!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

All good! No problems at all!

— Steven A

Verified review (1610206) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very effective

This is a review for Somerstown Surgery

Very effective, was seen by doctor face to face after a phone triage felt listen to and my concerns were attended.

— Anonymous

Verified review (1610098) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes

This is a review for Cosham Park House Surgery

The nurse that reviewed my condition was professional and lighthearted; that immediately set my mind at rest.
The duration of my visit was short and to the point.

— Richard L

Verified review (1609632) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am extremely grateful

This is a review for Kingston Crescent Surgery

What is there to say, except that the staff were as cordial and as helpful as they always are.
My visit was done and dusted quickly and efficiently, as ever, and I am intelligent enough to understand them “the first time around”, so there’s no awkwardness there.
The doctors follow-on phone call was welcome, showing me that communication with other specialists within the practice was spot on!
I know now that the increase, albeit small, in my medication is necessary, and the changes also are for my good(health).
For that, I am extremely grateful to a service so under pressure right now!!

— Richard L

Verified review (1609614) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Nice as I came for a blood test.

— Anonymous

Verified review (1609409) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Cosham Park House Surgery

Although I was the only person in the waiting room, I did have to wait 20 minutes to be seen. Apart from that everything was fine.

— Anonymous

Verified review (1609394) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient

This is a review for Kingston Crescent Surgery

All was efficient.

— Jacqueline B Jacqueline B works at Practice Plus Group as Receptionist

Verified review (1609390) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prompt and efficient

This is a review for Cosham Park House Surgery

Prompt and efficient service by friendly staff.

— Pamela G

Verified review (1609384) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Medication review by phone with pharamist

This is a review for Kingston Crescent Surgery

Felt like he was going through a template asking questions to tick boxes.
Told me the drug I was taking for many years could cause sudden death, did I want to stay on it?
I had done some research so knew it was very dangerous in overdose but I only take a small dose, so decided I would stay on it.
I felt some patients would have been bullied into changing medication.
That said the phone call was on time and my medication was sent to the pharmacy quickly.

— Anonymous

Verified review (1609380) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Often during consultations templates are followed and completed, this is to ensure that nothing is missed. We will give highlight side effects and possible outcomes form taking medication, however it is as much your responsibility and our to make an informed decision with the given facts. We do not "bully" our patients into changing medication, but will give our advice and guidance. We are pleased that other than that you were pleased with your consultation.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good as always

This is a review for Crookhorn Surgery

Very good as always.

— Jacqueline K Jacqueline K works at Kinto as Driver support advisor

Verified review (1609379) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Unsure who was going to receive the results of the blood test!!!!! It was the end of a diabetic review NOT part of a cardiology test.

— Peter B

Verified review (1609376) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. All tests we request, we will receive the results to, however tests requested from elsewhere will not always be reported to us.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient