Portsdown Group Practices

Tetanus Vaccination

This is a review for Kingston Crescent Surgery

I was messaged to make a booking for a tetanus vaccination that I was due. The online booking process was straight forward and I arrived at the surgery 10 minutes early. My appointment time was spot on and I didn’t have to wait and my treatment was explained and the needle hardly hurt when it was injected. All in all I was very happy with my experience on this occasion.

— Stacy P

Verified review (1609375) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very quick and efficient

This is a review for Kingston Crescent Surgery

Very quick and efficient - vaccination top ups.

— Pauline A

Verified review (1609374) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment or not.

This is a review for Kingston Crescent Surgery

I started trying to get an appointment at 8am Monday morning. I eventually got to speak to someone on Tuesday morning. I was told no one could see me and to go online at 7.30 on Wednesday morning. I did this and received a reply saying someone would get back to me before 6.30pm on Thursday. When they didn’t I clicked the link to let them know.
The next morning I received a text saying they had already informed me that I might have to wait until June the sixth before anyone got in touch. They hadn’t.

— Anonymous

Verified review (1609372) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We do record all contacts to patients, whether via text, telephone or letter, therefore if you contact us directly with all of your details, we can look into this and provide directly with our findings.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Went as expected

This is a review for Crookhorn Surgery

Recent appointment went as expected, monitor fitted and returned next day for results.

— Anonymous

Verified review (1609366) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Kingston Crescent Surgery

My visit to have my injection was good, nurse was cheerful and efficient.

— Keith B

Verified review (1609364) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good

This is a review for Somerstown Surgery

I found the experience good, this is the first time I have been into the surgery, since registering.

— Sarah M

Verified review (1609359) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and easy

This is a review for Cosham Park House Surgery

Simple, quick and easy appointment.

— Anonymous

Verified review (1609358) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant nurse

This is a review for Crookhorn Surgery

Everything was fine, on time and pleasant nurse.

— Simon C

Verified review (1609355) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Blood testing.

— So M

Verified review (1609070) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment b12

This is a review for Crookhorn Surgery

Honestly and experience of our service nurses and doctors very good and staff good.

— Anonymous

Verified review (1609056) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I don't know why I need to write a review on cosham Park surgery as I've never attended that surgery. My dad recently attended that surgery. I would appreciate it if you would check and make sure you have the right information and patient so on that you're not doing very well.

— Anonymous

Verified review (1608986) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Patients should only be contacted who have received a consultation from us, this could be at the site, or over the telephone. I am sorry if this is not the case, however should you be contacted in error you do not need to respond.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other relative or friend

Diabetes review.

This is a review for Kingston Crescent Surgery

I was seen last Thursday by Hayley, the specialist diabetes nurse. I found her examination and questions regarding my visit very appropriate and professional. Hayley was pleasant and carried a good sense of humour, necessary with my jokes.
The blood test were taken and the examination of my feet along with blood pressure and pulse, finishing with my weight going on record.
The whole experience took less than expected and I left feeling secure that if there was any negative tests results then I would be contacted.

— Peter H

Verified review (1608931) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So kind and nice

This is a review for Somerstown Surgery

I had a beautiful experience during my last visit. All the staff I met were so kind and nice to not just me but to my kids as well.

— Ifeoma U Ifeoma U works at NHS as Registered nurse

Verified review (1608805) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Excellent service

This is a review for Somerstown Surgery

Seen on time, staff at surgery effecient.

— Peter B

Verified review (1608803) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I didn't feel rushed

This is a review for Kingston Crescent Surgery

The staff were very helpful and friendly. Seen very quickly. Talked through everything with me and I didn't feel rushed or hurried at all. Thank you.

— Tina H

Verified review (1608795) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Worried About My Health.

This is a review for Kingston Crescent Surgery

So, given I am 50 this year, I am listening to my body even more, any slight pain, little bump seems to resonate with me a little more these days, so when I was feeling tired, out of breath, always wanting to rest, I was seen quickly and my fears were elevated, after a blood test I am low on red blood cells and now on Folic Acid tablets, I was seen the same day, no issues and felt I was dealt with expertly.

— Marcus F Marcus F works at Cubitt and West as Lettings Manager

Verified review (1608789) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely surgery

This is a review for Somerstown Surgery

Excellent service, always friendly and helpful.

— Joyce B

Verified review (1608785) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Really pleased with the service

This is a review for Cosham Park House Surgery

Really pleased with the service on the day very organised and efficient.
A little difficult to get an appointment but excellent when finally seen.

— Paul C

Verified review (1608783) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Cosham park house has difficult disabled parking. My daughter has a big Bruise where the blood was taken from both arms with a butterfly line.

— Karen M

Verified review (1608721) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. A common side effect from blood being taken is bruising, however if you have concerns please contact the team or visit our website and complete a complaints form, this will enable us to investigate and provide our findings. The parking at Cosham is very restricted currently, due to the ongoing works on the building and therefore, we do request that patients attend with enough time to find appropriate parking.

Overall, how was your experience of our service? Good

The reponse to chest x ray

This is a review for Kingston Crescent Surgery

The response to ex ray results was dealt with straight away. Had ct scan next day and the results that afternoon. No worry. Thank you so much to the doctor and staff.

— Josephine R

Verified review (1608508) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient