Portsdown Group Practices

Good service, kind

This is a review for Kingston Crescent Surgery

Good service, kind, friendly, and didn't wait for long.

— Aissata C

Verified review (1608393) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

eConsultation was easy and efficient

This is a review for Cosham Park House Surgery

I used eConsultation for the very first time. Being generally healthy person, I have not had any need to contact my GP for a few years. I was afraid that this new way it is not going to work for me. I filled the eConsultation form and followed the instruction. I was afraid that if my GP phones me in the indicated 10 day I will be at work and consequently miss the call. It was a big relief that the GP emailed me and we continued exchange information this way. I was positively surprise how fast my GP came back to me and responded to my request. All in all, eConsultation was easy and efficient way to contact my GP.

— Oliwia Z Oliwia Z works at NHS QA Trust as Sonographer

Verified review (1608375) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

For Tetanus booster

This is a review for Kingston Crescent Surgery

Always a pleasant experience. Friendly reception. And efficient practice.

— Georgina P

Verified review (1608283) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and patient

This is a review for Paulsgrove Surgery

The staff and the doctor are kind and patient. Once finally I be there its all goes flowing. The hard part to book an appointment especially online.

— Anonymous

Verified review (1608251) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A relaxing visit

This is a review for Kingston Crescent Surgery

Cheerfull staff made a relaxing visit.

— Michael B

Verified review (1608248) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Yearly diabetic review

This is a review for Kingston Crescent Surgery

I have no complaints against the surgery, I have always found the staff and doctors very professional and courteous.

— Millicent R

Verified review (1608188) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional staff

This is a review for Kingston Crescent Surgery

It always takes a long time to get through on the phone lines but once I arrived for my appointment I only waited a couple of minutes.
Very professional staff who took the time to explain my problem. 10 out 10 from me!

— Anonymous

Verified review (1608181) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite and friendly

This is a review for Crookhorn Surgery

Polite and friendly staff. Nurse's service was excellent.

— Gillian R

Verified review (1608176) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Professional

This is a review for Cosham Park House Surgery

Turned up for my appointment 5 minutes early, and went in on time. Normally I end up waiting about half hour. Nurses were very polite and spoke very clearly.

— Anonymous

Verified review (1608155) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was treated very well

This is a review for Cosham Park House Surgery

I was treated very well and with courtesy. The Dr and the receptionist were polite and friendly. Thanks.

— Valerie S

Verified review (1608086) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always very well looked after

This is a review for Kingston Crescent Surgery

Always very well looked after, it comes as standard.

— Keith R

Verified review (1608079) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My frozen shoulder

This is a review for Cosham Park House Surgery

The physio shoulder specialist gave me a full explanation of the pain I'm experiencing and how it can be resolved in the long run unfortunately... but it gave me hope that there is treatment despite the progress is slow which I am thankful for.

— Anonymous

Verified review (1608063) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very helpful.

— Tracey C

Verified review (1607994) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

My contact with Crookhorn Lane Surgery is never straight forward, It does not seem to matter when ever I try to use the econsult it is unavailable. When I try to phone the line is busy and I can hold on for at least 30mins.
When I do get through there is never any appointment left.
I have tried to used the online appointments but they are for Nurses, Healthcare assistance, never the doctor.
Basically, I only ever try to contact the surgery if I need to speak to a doctor, whilst the receptionist is helpful: ecosult at 7.30am or phone 8.00am, 10.00am or at 2.00pm. The whole process is frustrating , time consuming and a nightmare.
I appreciate things are never going back to precovid, I do feel patients are being left to get on with it.

— Hayley W

Verified review (1607986) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. To ensure that we maximise the limited resources available to us, we do have specific times for patients to make contact to gain access. We do ensure that we offer different ways to gain access, such as eConsult as an alternative to telephone appointments. We understand that our systems are different to others, however this has proven, so far that we offer on average more appointments the on average across the city. In some circumstances the ownership does need to be with the patient, but please be assured that we will continue to offer as much access as we possibly can to provide care.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional, friendly staff

This is a review for Kingston Crescent Surgery

Professional, friendly staff. The nurse made me feel very at ease and relaxed.
Very happy with the treatment and advice I received.

— Anonymous

Verified review (1607972) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Was dissatisfied that takes over 5 weeks to finally get seen you don’t get chance to discuss what your actual symptoms are.

— Ivy T

Verified review (1607965) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. All consultations should allow the patient an opportunity to discuss what they are concerned about. We are sorry of you feel that you did not get that opportunity, we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Injection.

— Ramon B

Verified review (1607964) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice staff

This is a review for Kingston Crescent Surgery

Very nice staff, professional.

— Ewa D

Verified review (1607955) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

I am extremely grateful

This is a review for Crookhorn Surgery

I saw the asthma nurse. It was a longer appointment than I expected and it was an extremely helpful one. I have been feeling quite anxious recently and put on some weight which seems to be affecting my breathing and I wasn’t using my asthma spray properly. She reassured me and gave me some good advice and I came out feeling a bit more positive for which I am extremely grateful.

— Myra J

Verified review (1607931) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen very promptly

This is a review for Crookhorn Surgery

I was seen very promptly and treated with courtesy and professionalism. I was back at home 30 mins after my appointment time. Thank you.

— Catherine M

Verified review (1607898) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient