Portsdown Group Practices

Podiatrist

This is a review for Kingston Crescent Surgery

Had an apt regarding a problem with my Achilles. Louis was very good, very professional, made me feel at ease and explained everything to me. I was given exercises and its starting to feel better already.

— Anonymous

Verified review (1607833) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Gave good advice

This is a review for Kingston Crescent Surgery

The doctor, nice to talk with and gave good advice that made feel me comfortable.

— Florentina G

Verified review (1607832) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Injection

This is a review for Kingston Crescent Surgery

I had my B12 injection, the health practitioner. Was very nice. Made me feel at ease. Very good at her job. And also very helpful with questions I asked.

— Valerie C

Verified review (1607831) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse put my mind at rest

This is a review for Kingston Crescent Surgery

I was a little worried why I had been called back for another blood test but the nurse put my mind at rest she was very efficient.

— Julia P

Verified review (1607830) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

They are always very helpful.

— Lorraine M

Verified review (1607829) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Crookhorn Surgery

This time I managed to get a Drs appointment and examination.

— Peter F

Verified review (1607826) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Problem is solved.

— Dao L

Verified review (1607827) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Somerstown Surgery

Somerstown Surgery Is Best!!!

— Zewdnesh P

Verified review (1607828) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Simply very good

This is a review for Somerstown Surgery

Simply very good experience.

— Peter D

Verified review (1607824) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Seen by a very nice lady

This is a review for Kingston Crescent Surgery

As always I was seen by a very nice lady who was happy and professional.

— Derek C

Verified review (1607822) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My experience

This is a review for Kingston Crescent Surgery

I was very disappointed and stressed out after waiting 25 minutes fir my regular B12 injections only to find out it wasn’t suppose to be on that day (20/5/22). This is the second time it has happened to me e. I have to arrange for lifts to get to my appointments each time. It’s the incompetence of staff booking appointments they have caused the errors again!!! But why!!!!

— Cecilia J

Verified review (1607821) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

We are sorry that you have experienced frustration with your B12 appointment. When you attend for a B12 you are advised how long until your next injection. It is usually 8/12 weeks. It would normally be explained that you cannot attend 'early'. Generally a couple of days either side is acceptable.

However it is up to the patient to note this down. Our appointment booking staff do not have access to your information to see whether you are early in booking. We will be introducing a system where we can book appointments such as B12 for you with a degree of notice . You will be offered this in due course once the service is implemented. In the meantime please feel free to ask our HCAs to write down the exact due date of your next B12 so this situation can be avoided.

Overall, how was your experience of our service? Poor

The nurse was very friendly

This is a review for Cosham Park House Surgery

The nurse was very friendly and put me at ease about my personal parts she looked at.

— Anonymous

Verified review (1607819) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

I wasn’t rushed

This is a review for Heyward Road Surgery & Practice

Had consultation with Gp, she was thorough and answered any questions I had. I wasn’t rushed or brushed off, she did all examinations necessary. Very professional and a happy person.

— Anonymous

Verified review (1607799) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dietitian visit

This is a review for Cosham Park House Surgery

Appointment was fine. Staff were friendly, parking was a nightmare. Lindsay the dietitian is really excellent, so thorough, professional, encouraging and amiable.

— Anonymous

Verified review (1607798) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Outstanding

This is a review for Kingston Crescent Surgery

The whole process was easy going.

— Josichan K Josichan K works at Portsmouth Hospitals University NHS Trust as HCSW

Verified review (1607797) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Very good service.

— Valerie T

Verified review (1607783) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health Check

This is a review for Kingston Crescent Surgery

It was very good.

— William S

Verified review (1607774) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment for a tablet review

This is a review for Cosham Park House Surgery

Very helpful pharmacist, who discussed medication thoroughly.

— Anonymous

Verified review (1607761) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

The person talking the blood test had NO idea what it was for as it had not been downloaded. She was terrific but the organisation very poor.

— Michael O Michael O works at BIS Refrigeration as Refrigeration Eng.

Verified review (1607756) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. The appointment booking did not detail the reason for you attending, however the blood form was ready and this would ensure that the blood would be tested for the correct reasons. We will share this information with our team and ensure the relevant details are complete don the appointment.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Paulsgrove Surgery

Service was excellent.

— Anonymous

Verified review (1607755) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient