Portsdown Group Practices

Recent appointment

This is a review for Kingston Crescent Surgery

Whilst I was pleased to be called for Blood Tests & Blood Pressure checks, I would have liked to know which tests I was having & if I could have called for the results. I was told I'd be contacted if necessary. I would have asked more but nurse seemed reluctant to answer questions.

— Anonymous

Verified review (1606986) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback and rating. We are sorry it was not made clear to you what tests were being done - this could have been clarified for you.

It is practice policy to call with any results that require action or review. Generally speaking 'no news is good news' however we encourage patients to access their test results on line and they are welcome to call to check they are in if they cannot see them after a few days. We have a patient leaflet on blood results and turnaround times to ensure you allow sufficient times for results to be returned, viewed and filed: https://www.portsdowngrouppractice.co.uk/tests--results

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Seen by student nurse, with nurse specialist in attendance. Student nurse was very efficient, with a kind and courteous manner. She did relevant checks, asked pertinent questions and ordered a blood test. Nurse specialist only had to suggest further additions to the blood test form.

— Anonymous

Verified review (1606950) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Seen on time.

— Robert C

Verified review (1606918) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Regular re-dress an ulcerated varicous vein.

This is a review for Kingston Crescent Surgery

I can never fault the Nurse or the professional manner in the way she cares for my wound. We are always talking about the wound and I am kept well informed about the proceedings and what treatment ie, dressings and or another wound treatment will be applied to the wound. Word alone cannot express how I admire and respect the Nurse. Not all patients are respectful and some make the staffs life awkward which I find offensive and will intervene rather than see any Nurse put under unnecessary duress.

— Calvin G

Verified review (1606878) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful

This is a review for Cosham Park House Surgery

So helpful and the staff go out and beyond to help. Receptionist are absolutely wonderful and the doctors are excellent.

— Marian F

Verified review (1606824) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Drop-in Shingles Vaccination

This is a review for Kingston Crescent Surgery

I had to have a blood test at the Somerstown Centre where I had been told my wife and I might also be able to have our shingles jab at the same time. Unfortunately there was no GP available at Somerstown to administer the shingles jab but we were told that we could get this done at the Kingston Centre. We took a bus to North End and duly presented ourselves at reception where we were asked to wait whilst a GP would be requested to administer said jabs. After approx 10 - 15 minutes we were duly ushered into a GP's surgery and both had our shingles jabs. The GP was very courteous towards us, took the time to ask all the relevant questions beforehand and treated my wife and myself with the utmost professionalism. Many Thanks!

— Stuart C

Verified review (1606817) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

This is a review for Kingston Crescent Surgery

Since early February I have had to attempt to use the service at Kingston Crescent due to my previous surgery, Hanway Road closing. It is very difficult to get appointments and up to now I still haven't been able to see a Doctor. One of my problems is high blood pressure which was being monitored. My appointment last week showed my BP as still high, the healthcare assistant was very nice and spoke to the Doctor but his decision was to leave things as they are as I am awaiting a hospital appointment.......which could be as much as 24 weeks away. I asked if I should come to the surgery to have my BP checked again in a month, the Doctor said no, sadly not to me but via the very nice healthcare assistant. Sadly I feel I have had very little support from this surgery.

— Anonymous

Verified review (1606619) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I have to respectfully disagree, we have a duty doctor available at all times for these situations. The healthcare assistant has referred to the doctor, this has meant that she has been able to relay the next steps to you, rather than asking you to call and try to gain a further appointment to discuss. This has provided you with all the information you need going forward.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Crookhorn Surgery

Very good and quickly done, very little waiting time, helpful information given too.

— Sandra D

Verified review (1606618) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Shingles injection

This is a review for Kingston Crescent Surgery

A very efficient and friendly experience.

— Lesley P

Verified review (1606599) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service – thank you!

This is a review for Cosham Park House Surgery

An out-of-the-blue attack of suspected bursitis in my elbow led to me contacting the surgery for help. The triage immediately gave me an emergency appointment, which was for just 35 minutes later, where the clinician (Jacqueline) confirmed what was wrong and after consulting with a GP (Dr Gohil) gave valuable advice and a prescription, all with a friendly, warm manner. Many thanks for your prompt attention and all-round excellent service!

— Anonymous

Verified review (1606597) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful support staff

This is a review for Somerstown Surgery

Helpful support staff! I had arrived at the wrong surgery - my fault. Saw new (to me) doctor.
Very positive and helpful consultation where I was able to discuss a variety of problems.
After such a long period without direct contact VERY comforting.

— Barbara R

Verified review (1606590) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Everything is ok if you have an appointment. It is hard to make an appointment to GP. I made blood test but I have no chance to ask a specialist what it means and how changes influence on my body.

— Anonymous

Verified review (1606586) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Yes it can be difficult to gain an appointment and often although you want to be seen by a doctor, you can be appropriately seen by an alternative clinician. General Practitioners can only refer to a specialist, if a patient fits the specific criteria set by Secondary Care.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Cosham Park House Surgery

Getting through to get an appointment. Atrocious 1/10
Reception process, no easy - but ok. Embarrassing having to explain your issues in front of other patients and giving information. 4/10
Actual appointment - Dr Bolini was helpful. Problems dealt with or processes started 9/10
Overall 5/10

— Anonymous

Verified review (1606575) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

We are sorry to hear that you have had issues getting through on the phone. Our contact centre and reception teams will ask you for a brief idea of what you need, to ensure that you are directed to the appropriate team member. We are very happy to speak to patients in a side room if they feel they need to disclose very sensitive data, and our reception queueing system should create distance for some privacy.

Thank you for your kind words regarding Dr Bellenie, which we will ensure are passed on.

Overall, how was your experience of our service? Neither good nor poor

Lovely staff

This is a review for Somerstown Surgery

Was able to explain my concerns and was very well looked after. Lovely staff and doctor.

— Sharon P

Verified review (1606542) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Helpful and concise

This is a review for Cosham Park House Surgery

GP phoned a little late but this is very understandable considering the pressure they must be working under. The appointment went well and the advice given was helpful and concise. The only problem we had was that the original appointment was for the previous day and this was altered and nobody told us. We tried to phone to see what happening but unable to get through we finally found out in the afternoon the appointment had been moved but had been waiting for some time.

— Michael S

Verified review (1606529) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Attendance for vaccination at surgeries request

This is a review for Kingston Crescent Surgery

I arrived and keyed in in good time for the 11 o:clock appointment, at 11.15 I asked staff if I was in the correct waiting area which was confirmed, but no other info was offered. At 11.30 after another enquiry I was assured that the Doctor was aware I was waiting, at 11.50 I was called in for treatment. I am aware of the pressure that the practice is under my concern is that the lack of communication from staff re my wait, if the doctor was running late say so instead of repeating "he knows you are here".

— David A

Verified review (1606496) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that you had such a long wait and the communication wasn't as it should be. We will share this information with our team and take learning from your experience.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very bad chest

This is a review for Kingston Crescent Surgery

My peak flow was very low, almost 200, I felt dreadful, got through on the phone got appt the same day, saw Alex, got chest sounded, 10 /10.

— Angela B

Verified review (1606481) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic check

This is a review for Crookhorn Surgery

Surgery was very clean, I went in on time for my appointment. The nurse who dealt with me was friendly, informative and helpful.

— Margaret L

Verified review (1606469) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wanted some help

This is a review for Kingston Crescent Surgery

Just wanted some help ?

— Diana V Diana V works at Lalys as Dispenser in pharmacy

Verified review (1606468) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we were unable to be of any help, without any further information I am unable to comment further.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was most impressed

This is a review for Cosham Park House Surgery

I was most impressed with the service here, as I had inadvertently booked a telephone appointment, so thinking it was a face to face appointment, I was at the surgery when the doctor rang me, since I was there he actually saw me and advised what I should do regarding my problem. Great.

— Jacqueline Y

Verified review (1606467) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient