Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good service.

— Andrew C

Verified review (1606373) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very little waiting time

This is a review for Kingston Crescent Surgery

Very little waiting time and good manner.

— Tecwyn G

Verified review (1606371) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very understanding

This is a review for Kingston Crescent Surgery

They helped me straight away and was very understanding.

— Angela M

Verified review (1606368) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Recent appointment

This is a review for Kingston Crescent Surgery

Excellent service.

— Gary S

Verified review (1606369) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Because can't see a doctor to sort the pain out and I have been trying for ages but no luck

— Wolfie W

Verified review (1606367) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. I am sorry that you are struggling to gain an appointment to resolve your pain. Access is difficult to Primary Care in general and we continue to ensure that we maximise the appointment availability, however it may not be necessary for you to be seen by a doctor.

Overall, how was your experience of our service? Poor

Always pleased with the service

This is a review for Crookhorn Surgery

Always pleased with the service I get, friendly staff and accommodating.

— Anonymous

Verified review (1606366) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Consultation

This is a review for Kingston Crescent Surgery

Outcome of the consultation pleasing.

— Anonymous

Verified review (1606365) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

My experience

This is a review for Kingston Crescent Surgery

Good but too much to remember, not happy to be honest to be told cannot make a appointment and ring 111.

— Anthony F

Verified review (1606364) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. When we have reached capacity you will be appropriately signposted.

Overall, how was your experience of our service? Good

Nurse put me at ease

This is a review for Kingston Crescent Surgery

Nurse put me at ease, and made me feel comfortable.

— Ruth C

Verified review (1606363) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Very professional

This is a review for Kingston Crescent Surgery

Very professional and friendly staff.

— Shane B

Verified review (1606353) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Told me I had flu when I had pneumonia, which got so bad I ended up in hospital

— Hollie P

Verified review (1606314) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. Flu is a common cause of pneumonia, this can happen suddenly in 24 - 48 hours or more slowly over several days. We are sorry that for you this seemed to be quite rapid, but this does not mean the the original diagnosis was incorrect.

Overall, how was your experience of our service? Poor

I was seen straight away

This is a review for Somerstown Surgery

I was seen straight away. This was the first time I’d been to a surgery since the start of covid so it was very much an improvement on the 30min plus wait you had before. The nurse I saw was so friendly and knowledgeable. I work in microbiology at QAH and was impressed to see someone who used the correct blood tubes, label them correctly and seal a bag up right. We receive so very many that aren’t!
I found it hard to find the surgery though as the area was new to me. Where Portsdown group are a merged practice it’s strange not going to your usual practice.

— Heidi S Heidi S works at PHU NHS as Senior biomedical assistant

Verified review (1606312) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

The nurse was very professional

This is a review for Kingston Crescent Surgery

Very good Diabetic appointment and the nurse was very professional and explained everything to me.

— Michael T

Verified review (1606306) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Reception staff member rude

This is a review for Kingston Crescent Surgery

I’ve never had any issues and and tested well by the medical and reception staff. Recent appointment I was met with an abrupt receptionist. I asked a simple question about if I had checked myself in correctly. She asked my name then said I can’t say your surname so I won’t try… as she speaks sooo loudly she announced my full name and address to whole waiting room. After asking her to not shout my details out I repeated my question. She repeatedly said my appointment is at 2:40; it was 9:20!!! I assured her it was 9:20 I have checked in, she repeated 2;40. The nurse then called my name I said thank you to her and walked towards nurse, she proceeded to shout over the waiting room saying I don’t have an appointment! Just to reassure you I did have an appointment the system booked 2 different times? The 2:40 was cancelled during my 9:20 appointment. So the ‘other’ person booked at 9:20 she told me about was me!!

— Diane W

Verified review (1606295) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your review and rating. We are so sorry that your check in process was not smooth! We will look at rotas to find out who was on front desk at the time of you r arrival and relay this review to them and their line manager for learning and action. It is not common practice to relay patient details. When we we have to verify identity, we will usually ask the patient to confirm details to us as they can do so at their choosing i.e. quietly, in writing etc. it is also completely unacceptable for anyone to be shouted at as they leave the desk.

We are terribly sorry that you had this experience and we will address this as a matter of urgency.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent blood tests

This is a review for Somerstown Surgery

Not happy with the feedback on blood test, just told I needed to retake them, looked at my results on your online service, and they looked scary to me .. no phone call giving me any information.. now left worrying and afraid to have them done again ..

— Harvey W Harvey W works at RRMC as Woodworker

Verified review (1606279) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thanks for your feedback. We are sorry you were left feeling scared, that is certainly not our intention. It is not uncommon for tests to need to be repeated and it may be that information cannot be confirmed without further results. However, we can reassure you that if anything were of significant you would receive a phone call. as this is our policy. There is a test results leaflet on our website that may be of help https://www.portsdowngrouppractice.co.uk/tests--results

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic review

This is a review for Crookhorn Surgery

The appointment went well with no problems found, I was dealt with in a polite and professional way.

— Tracy W

Verified review (1606276) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thorough examination

This is a review for Cosham Park House Surgery

Arrived early. Doctor gave me a thorough examination. No prescription required but given useful advice and information for future reference.

— Anonymous

Verified review (1606275) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I was treated for what was up with me but it seemed like the doctor didn’t want to listen to me it seemed like I was rushed out the door without answering my questions.

— Anonymous

Verified review (1606273) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. It is difficult to comment on the contradictory information, if you were treated for the issue, the clinician must have listened. I am sorry if you felt rushed during the appointment though and will share this with our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Kingston Crescent Surgery

I rang the urgent appointment line in the 03/05/22 once I got through, I was quickly phoned back by one of the doctors who decided I needed an appointment. I was seen the same morning by Dr Stradling. My experience was once I got through on the telephone I received a really good service.

— Sarah M

Verified review (1606271) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone Consultation

This is a review for Kingston Crescent Surgery

I had a telephone consultation with a doctor. Everything fully explained in a friendly and concise way so that I was happy with the options available to me and the pros and cons.

— Andrew H

Verified review (1606270) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient