Portsdown Group Practices

Quick and efficient

This is a review for Cosham Park House Surgery

Quick and efficient - didn’t have to wait long.
It was my first visit to this surgery and the old park of the house is really run down.

— Anonymous

Verified review (1606269) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

First time visiting this surgery.
Receptionist was very polite and helpful.
Would be happy to attend this surgery again.

— Sarah M

Verified review (1606267) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very difficult to get an appointment/eConsult

This is a review for Kingston Crescent Surgery

The surgery and the staff/practitioners are good. If you can get appointment.
Currently everything needs to go via the eConsult service, which is "full" by 8am, with no option other than to visit in person, or wait until the next day/week.

— Anonymous

Verified review (1606265) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your review and rating. We are pleased to hear you are happy with the service you receive.

Whilst we do encourage the use of eConsult, particularly for patients who struggle to be able to call us at 10am when the routine line opens, it is not the only way of accessing GP support. Appointments are released daily in the week online and at 7pm Monday to Friday for the following day. There is, of course, huge demand for GP appointments when they may not be the most appropriate team member for you to see. We recommend eConsult as we can put you in t ouch with the 'right' person first time, rather than risk you have a telephone consultation with a GP who advises you to contact or refers you internally to the 'right' person

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was very friendly

This is a review for Somerstown Surgery

The nurse was very friendly and made both of us relaxed as J had his bloods taken, blood pressure and weight checked.

— Anonymous

Verified review (1605877) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Efficiency

This is a review for Cosham Park House Surgery

Accommodating staff, very interested with my concerns.

— Anonymous

Verified review (1605777) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen on time

This is a review for Crookhorn Surgery

I was seen on time. The nurse was friendly and proficient.

— Margaret H Margaret H works at NHS as Admin

Verified review (1605724) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good.

— Anonymous

Verified review (1605720) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Very very very long wait.

— Josephine M

Verified review (1605717) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Unfortunately we cannot ascertain whether you refer to booking an appointment or waiting on arrival for your appointment so cannot comment further. We do hope you were satisfied with the service yo received in your appointment and, if there was a long wait on the day, this was communicated to you.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointments

This is a review for Somerstown Surgery

I had couple of appointments same day.

— Anonymous

Verified review (1605690) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Kingston Crescent Surgery

Excellent from start to finish.

— Amanda L

Verified review (1605670) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid Booster

This is a review for Cosham Park House Surgery

Appointment made promptly by Cosham Park House with Kingston Crescent Surgery for later the same day. Everything went according to plan. Thanks.

— Stanley V

Verified review (1605662) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test , blood pressure, weight.

This is a review for Kingston Crescent Surgery

This was a routine check and I was treated very well indeed.
Any questions I asked were answered to my satisfaction.
Also Dr Monnery looked at a problem on my cheek bone took photos and sent them on to the skin department. Excellent service here as well.

— Margaret G

Verified review (1605628) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Not helpful on the phone, my arm is bruised and still hurts.

— Anonymous

Verified review (1605615) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. It is difficult to comment with limited information, however if you are still in pain please re-contact to gain further assistance.

Overall, how was your experience of our service? Poor

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I can't comment on outcome of blood test yet (below) as waiting for result.

— Linda S

Verified review (1605605) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always been excellent

This is a review for Cosham Park House Surgery

The surgery and staff have always been excellent.

— Charles B

Verified review (1605604) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The best of care

This is a review for Cosham Park House Surgery

I was seen on time for minor surgery and the care and treatment couldn't have been better.

— Lesley F

Verified review (1605601) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Met expectations

This is a review for Cosham Park House Surgery

Appointment met expectations.

— Alan D

Verified review (1605590) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No waiting

This is a review for Crookhorn Surgery

Appointment was on time. No waiting.

— Anonymous

Verified review (1605588) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Check up

This is a review for Cosham Park House Surgery

Recently had lower back pain, while having it checked other routine checks were done and it was found that I had an extra heartbeat, since then had various other checks done at St Mary’s and Cosham Park House which are still ongoing, am very pleased with all involved with my treatment.

— Stephen A

Verified review (1605586) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient

This is a review for Cosham Park House Surgery

Had a fasting blood test which was done promptly and with care.

— Ahmad K

Verified review (1605584) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient