Portsdown Group Practices

Best nurse I've seen

This is a review for Kingston Crescent Surgery

The nurse was really nice, I felt comfortable talking to her, she's the best nurse I've seen.

— Tracy K

Verified review (1605582) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy

This is a review for Kingston Crescent Surgery

Very happy.

— Anonymous

Verified review (1605503) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Somerstown Surgery

I was seen on time and by a friendly nurse. I had bloods taken and later received a text saying they needed to be repeated but without explaining why.

— Anonymous

Verified review (1605483) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback and 4 star review. It is not uncommon for tests results to need repeating. Whilst you would receive a phone call if there was anything of significance, we will feed back to the clinical staff that you found 'no explanation' concerning and review how we may do this differently.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

The Whole Procedure was a joy - I booked a Telephone Appointment with a Dr Sinan Al Khashab for 28th April 2022 at 14.45 - right on time he rang me to assess my request and spent time asking me various questions in an attempt to diagnose the problem but decided I should attend in person at Somerstown Surgery at 4pm so he could view my ankle problem - there was no wait and within 2 mins the Dr came into the waiting room to collect me - he was very thorough, showed a great interest and I was able offer my input on the ankle problem - he was extremely kind and gave me a massive tub of Epiderm as well as dressings, also a tube of 10% Fenbid Gel . I am most grateful and hope this show of generosity wasn't to make sure I stopped calling the Surgery for Appointments for relatively minor issues (difficult for me not to see things this way as i worked as a Receptionist for a Dr's Surgery for 22 Yrs!!!).

— Anonymous

Verified review (1605480) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent telephone call

This is a review for Kingston Crescent Surgery

We were called by Portsdown Practice to advise that my recent blood results had flagged up a potential for Type 2 Diabetes, as my blood sugar level was 42, just outside the upper normal range of 41. The ensuing conversation dealt with my current lifestyle - mainly that I was clinically obese and overweight is a critical factor in the development of diabetes. My diet of fresh fruit and vegetables plus red and white meat with no cakes, biscuits, crisps or sweets, was deemed on track and my low alcohol intake was a plus. BUT my smoking (6-8 per day) was considered a risk factor.
My recent knee replacement surgery had inhibited exercise, but my delayed recovery was now improved so I am more active & able to use a Pedal Exerciser: this is already helping me to lose weight, as well as making me feel more agile, fitter and less depressed.

— Susan W

Verified review (1605413) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Felt very safe

This is a review for Kingston Crescent Surgery

I felt very safe while waiting at surgery. Injections administered very efficiently (though I hadn't anticipated 3 instead of 1!). Would have preferred a nearer surgery than Kingston Crescent due to no car, but otherwise just fine.

— Joanna G

Verified review (1605240) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Good service from this surgery but Portsdown Group Practice is poor

This is a review for Cosham Park House Surgery

Attending the Cosham Park House Surgery went well. What is really annoying is the doctor administering my vaccination informed me that I could have had the vaccination at my local surgery Crookhorn. The Portsdown Group Practice vaccination invite process requires improvement. I could easily have walked to Crookhorn but had to drive to Cosham unnecessarily.

— Terence N

Verified review (1605209) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. All our sites are able to provide vaccinations, you will be offered the next available appointment, but can decline for a nearer preferred site at request.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

I had a blood test today and I usually find them pretty stressful as my veins are deep and it can take a few attempts to find a vein. The person looking after me was professional, kind and got it in one... no bruising after either. Bliss!

— Caroline W

Verified review (1605183) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant staff

This is a review for Kingston Crescent Surgery

I was a bit nervous but was put at ease by pleasant staff.

— Kieron R

Verified review (1605175) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Because I always have a good service with jabs and emergency appointments, yearly heart checks but trying to get a routine appointment even just a phone call been trying on and off for 3months. I just need a stay on my right knee always had a bit of arthritis but feels like bone rubbing on bone.

— Rosemarie R

Verified review (1605093) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your kind words and feedback. We are sorry to hear you are struggling to access a routine appointment. You may well already be aware, but to clarify - you can contact us via phone at 10am Monday to Friday - but we also release appointments using the online services at 7pm, for the following day. You can also use the eConsult system (we recommend you visit our website close to 7.30am when it opens) and you will get a response with advice or referral to a clinician fairly promptly.

Overall, how was your experience of our service? Neither good nor poor

Good experience

This is a review for Kingston Crescent Surgery

Arrived early and was seen early.
Nurse was friendly and efficient.
Good experience.

— Anonymous

Verified review (1605019) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure test

This is a review for Somerstown Surgery

The test was performed efficiently. The nurse has a very pleasant disposition.

— John M

Verified review (1604958) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

Attended blood test.

— Anonymous

Verified review (1604957) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Really disappointed with your current system, trying to get through when you are in so much pain is a joke.

— Joy W

Verified review (1604939) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear you find our system 'a joke'. If you are in acute pain that would suggest you require an urgent appointment. Whilst we acknowledge our system is not perfect, we consider our acute support to be accessible. You do need to ring as close to 8am as possible, and you may have a small wait, or have to try a couple of times to access the queue - but at that point you will be care navigated or have a call-back from a clinician. They will then discuss your medical issue and agree the best way forward whether that is a face to face appointment, medication or analgesia, referral etc.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

I was happy with the staff and advice giving to me.

— Derek B

Verified review (1604935) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Trying to get an appointment

This is a review for Cosham Park House Surgery

It seems to be impossible to make an appointment or even do an E consult except if only a small number of requests are made at the start of one or two particular times - having these one or two times in itself is wrong in any event.

— Anonymous

Verified review (1604904) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We are appointment led, therefore, once we have reached capacity no more appointments can be made. We offer different times to contact to enable us to focus on the priority calls first.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Referral regarding heart irregularity

This is a review for Cosham Park House Surgery

I was referred to Jackie from my local practice at Crookhorn. She immediately put me at ease and discussed fully options and medication available. I felt very comfortable with her and fully trusted her decisions.

— Carol D

Verified review (1604902) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

GP arranged for real-time physio exam

This is a review for Somerstown Surgery

My GP was able to get me booked in to, albeit another surgery (Kingston), to be seen by the Physio Team very quickly, this was a relief to actually be examined by a real person (not that I am against online) but feel that I got more out of a face-to-face appointment & felt a lot more reassured about my situation.

— Sally-ann S

Verified review (1604899) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite and efficient

This is a review for Kingston Crescent Surgery

Polite and efficient staff.

— Melissa B

Verified review (1604893) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Cosham Park House Surgery

Inept service as I was appointed (by a doctor) a 10 minute a slot to carry out an ECG and on arrival I was informed I needed to return two days later for a 20 minute appointment.

— David B

Verified review (1604885) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. I can only apologise that you were firstly appointed incorrectly, and secondly then re-appointed rather than the ECG being carried out. If you could please provide us with all of the details to enable us to enable to investigate, the easiest way to do this is to complete a complaint form on our website.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient