Portsdown Group Practices

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for your feedback. It is hard with limited information to comment in specific detail. We are doing a great deal of work on assisting patients to navigate our appointment system - a video guide is due out shortly. We also need to impress that a GP is not always the most appropriate clinician, so you may navigated to another team member that is more appropriate.

The best way to request medication is via your SystmOnline record. There is a clear audit trail. We are currently turning requests around within 72 hours. You can request a week before your medication is due. If you find that things are taking longer without explanation (i.e. we have not text you to say a review is due or if any monitoring tests are required) then we would encourage to contact us for further investigation.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thanks for your feedback. Please can you give more detail with dates/times to [email protected] so that we may investigate this.

Thank you for your feedback and the 5 star review.

We are sorry to hear that you did not receive communications from the hospital. If the hospital state you will get follow up tests / appointments, they will contact you directly. Unfortunately it's not something we are involved with or can comment on.

However, we note your comments about appointments. You have endeavoured to follow the usual pattern for a routine appointment, and we do often recommend eConsult as we can direct it to the most appropriate team member to deal with your request - this may not be a GP.

We do advise patients of a 10 day response time for eConsults though in the last two months we have worked to bring this down to 72 hours consistently. We have invested in additional staff and have also reviewed our staffing patterns to try and ensure this is achievable. At present we are averaging around a 4-5 day wait as we see improvements being sustained. We would rather over estimate than under estimate whilst we gather the data to be confident that we can give very specific turnaround times but we will review whether we can reduce it to more accurately reflect the time.

We do hope that you have since had a response to your eConsult and the hospital have sent you the communications you expected.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.