Portsdown Group Practices

Very pleasant and thorough

This is a review for Kingston Crescent Surgery

Very polite reception, didn’t wait too long. Had an appointment with Louie - very pleasant and thorough. My experiences, twice at that surgery have been fine.

— Muriel C

Verified review (1603860) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great and professional

This is a review for Cosham Park House Surgery

Great and professional service.

— Paul S

Verified review (1603776) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient and reassuring

This is a review for Cosham Park House Surgery

The service was on time, very efficient and reassuring.

— Trevor S

Verified review (1603727) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Pleased with the attention given

This is a review for Cosham Park House Surgery

This was the first time I had visited this surgery. I was pleased with the attention given.

— Nigel H

Verified review (1603688) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The nurse was very friendly, I wanted to talk to the doctor about my blood pressure, it was still on the high side, but the doctor was busy, so she said she would get back to me later. The pharmacy phoned me to discuss it. They will review it in a months time.

— Pauline H

Verified review (1603676) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Excellent nurse

This is a review for Cosham Park House Surgery

Excellent nurse was very friendly and helpful.

— Maria H

Verified review (1603666) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant

This is a review for Kingston Crescent Surgery

I came for a vaccination and was seen quickly and the staff were very pleasant.

— Pamela S

Verified review (1603655) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

So impressed

This is a review for Paulsgrove Surgery

I went to the doctor not feeling too good l had Covid bad, all the symptoms I had still meant I had long Covid, they sent me for bloods, ECG plus an X-ray, I am so impressed plus a text today sent medications to the chemist, doctor has sorted me out.

— Jayne B

Verified review (1603647) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Difficult getting access.
it's been difficult getting GP appointments these days.

— Anonymous

Verified review (1603639) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. You are correct access for patients is difficult, however this is something we constantly monitor and make changes where we can to improve.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and professional

This is a review for Kingston Crescent Surgery

Always on time, friendly and professional, nothing is too much trouble.

— Jacquelynne T

Verified review (1603633) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cannot fault it

This is a review for Crookhorn Surgery

Everything about my visit was perfect. I cannot fault it in any way.

— Robert D

Verified review (1603632) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good & caring

This is a review for Crookhorn Surgery

This was my first appointment with Crookhorn Lane Surgery, the reception staff were helpful, the nurse was very good & caring.

— Phillip B

Verified review (1603626) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy

This is a review for Kingston Crescent Surgery

I am very happy with the surgery and the support from your staff.

— Elizabeth C

Verified review (1603624) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Helpful and friendly

This is a review for Crookhorn Surgery

Helpful and friendly staff.

— Marilyn T

Verified review (1603607) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Very good experience

This is a review for Cosham Park House Surgery

I would like to say that I had a very good experience when I went to see the physiotherapist. Everything was explained to me and the physiotherapist was very professional.

— Anthony L

Verified review (1603588) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Because I saw only one, I'm coming to see again soon on 18th.

— Surinder B

Verified review (1603577) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Very helpful and thorough

This is a review for Cosham Park House Surgery

Appointment was on time and the physiotherapist was very helpful and thorough, taking the time to explain the issue and follow-up requirements.

— Lindi K

Verified review (1603575) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Polite and helpful

This is a review for Kingston Crescent Surgery

The test was straightforward.
The nurse was very polite and helpful.

— Anonymous

Verified review (1603574) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

I am still very disappointed with the huge effort required to actually - not see a GP - but speak to one. This took me about a week, and then it was only the receptionist doing something she shouldn't really be doing to get me in. I call on the phone at 8am or 10am, and end up 25th in queue and get no-where, try the E-consult - 'Wait until tomorrow morning' the message states, ten it says the same for days, Systemonline - never any appointments on that. Why can I not just phone and get an appointment.
I have to work, and spending so much time on the phone and on-line trying to get an appointment is just not sustainable. We have ALL been through the pandemic, but it seems not all are willing to return to how it was! Very disappointing on the service trying to get an appointment. I wish I could remember what my GP looked like!

— Grant R

Verified review (1603571) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Access to Primary Care is difficult, however this is something that we monitor and review constantly to maximise the limited resources we have available. We are moving with the times and offer different ways for patients to access our clinicians, often patients prefer to complete an eConsults, where other prefer to telephone. It is important to understand that we do have face to face to appointments with clinicians, even throughout the pandemic, but often this is a patient want, rather than a clinical need, although we will increase the number available as and when we can.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fantastic care

This is a review for Cosham Park House Surgery

From reception to triage through to seeing nurse on same day, fantastic care and doing well. Thank you very much.

— Derek L

Verified review (1603570) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient