Portsdown Group Practices

All good

This is a review for Kingston Crescent Surgery

Booked online... Appointment was on time... out within 2 minutes... all good.

— Anonymous

Verified review (1603501) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Was told to hurry up as the doctor had another 100 patients to see.

— Anonymous

Verified review (1603499) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you felt rushed during your visit, it is not usual practice to be advise how many more patients a clinician is due to see. I will share this with our team and take learning from your experience.

Overall, how was your experience of our service? Very poor

Nothing was too much bother

This is a review for Kingston Crescent Surgery

Very good service. Nothing was too much bother. Very helpful.

— John D

Verified review (1603492) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Made me feel at ease

This is a review for Kingston Crescent Surgery

I was called in for my appointment very quickly and the nurse was very friendly and made me feel at ease.

— Anonymous

Verified review (1603486) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Best doctors I've ever had

This is a review for Kingston Crescent Surgery

I had a panic attack as I had to wait a bit longer but the receptionist was great, got me in early due to another patient being late. Dr Kipgen and Dr Monnery are the best doctors I've ever had.

— Martin M

Verified review (1603484) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

It was good in the waiting room, chairs apart, thanks for that.

— Brian F

Verified review (1603482) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Good at their jobs

This is a review for Cosham Park House Surgery

Staff are helpful and good at their jobs.

— Susan M

Verified review (1603483) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Even after complaining of chest pains, no appointments were available and even after visiting A&E and being told I need a follow-up appointment at my doctor because of high blood pressure I still have to play the nightly lottery of trying to get an appointment online, finally getting one 2 weeks later!

— Mark B

Verified review (1603480) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We offer as many appointments as we can with the limited resources available to us. The hospital will advise you that a follow-up is required, but please bear in mind that they do not have access to see the availability at the individual GP practices.

Overall, how was your experience of our service? Very poor

Prompt and professional

This is a review for Somerstown Surgery

Prompt and professional blood test.

— Anonymous

Verified review (1603479) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Everything is good

This is a review for Kingston Crescent Surgery

Everything is good but making it a little easier and sooner for getting appointments to see a doctor will be much better.

— Anonymous

Verified review (1603471) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick advice

This is a review for Kingston Crescent Surgery

Good, professional and quick advice from GP.

— Anonymous

Verified review (1603435) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great surgery

This is a review for Crookhorn Surgery

Great surgery & staff. Always helpful.

— Paul F

Verified review (1603400) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Somerstown Surgery

In a word, very good.

— Anonymous

Verified review (1603382) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Now I see an improvement at Kingston Crescent Surgery.
How long will it last?

— Anonymous

Verified review (1603376) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are pleased that you have seen an improvement and we will do our best to continue at this standard.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient

This is a review for Paulsgrove Surgery

Arrived early for my appointment and was seen by a doctor within 10 minutes of arriving.
The medical practitioner was very efficient and dealt with my issues in a professional manner.

— Raymond B

Verified review (1603375) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

What I expected

This is a review for Kingston Crescent Surgery

It was what I expected.

— Anonymous

Verified review (1603371) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Kingston Crescent Surgery

Very happy with blood taking appointment - very skilled nurse, hardly felt a thing.

— Anonymous

Verified review (1603367) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Kingston Crescent Surgery

Always found all staff at Kingston Crescent very helpful, my recent review with Nicky Appleton went very well, Nicky is always professional as well as friendly. She answered all my questions and asked me the right things, I'm very happy.

— Christine H Christine H works at First Bus as Travel Clerk

Verified review (1603363) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Dr Chowdray is very good. I only want to see 1 doctor as I have lots of problems/symptoms and seeing different ones is no good. When I ask for an appointment with a certain doctor they always say they are not available at any time.

— Anonymous

Verified review (1603361) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. You can choose to be seen by a preferred doctor, however this may lead to a longer wait time for an appointment. To maintain continuity of care, all clinicians , where required can access your medical record to be able to assist you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

I am beyond disappointed and upset with the lack of communication and compassion shown.
I am not sure how or why GPs are allowed to get away with what they are doing but it’s shocking and shouldn't be allowed.

— Anonymous

Verified review (1603357) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that we are not providing a service to your expectations, however without any detail I cannot comment any further.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient