Portsdown Group Practices

No waiting around

This is a review for Kingston Crescent Surgery

As always, very efficient staff, no waiting around.

— Irene W

Verified review (1602051) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good very professional

This is a review for Paulsgrove Surgery

They were very professional and I’m very satisfied to find the surgery is working properly.

— Mark R

Verified review (1602050) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

This is a review for Cosham Park House Surgery

Were very friendly and helpful.

— Annabelle B

Verified review (1602047) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Doing everything they could

This is a review for Paulsgrove Surgery

I think they are doing everything they could for their patients. And that is all about being better for all their patients.
Thank you all the Paulsgrove Surgery Team.

— Azaeldin S

Verified review (1602046) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Not having been to this surgery before and not sure of the layout, the rude receptionist requested that in future I check in using the automated system.

— Anonymous

Verified review (1602045) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. The reception staff will advise patients to use the self-check-in, however the manner in which this information is given should not be rude. I am sorry that you found the receptionist rude, we will share your feedback with our team.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Awful experience, one week of unnecessary stress

This is a review for Kingston Crescent Surgery

The patient's mental health was not taken into account during several contacts with the clinic. A follow up was requested by the service provider who failed to arrange the follow-up. All contact with the clinic failed over a period of a week to leave a vulnerable patient with cognitive impairment exposed. The system then compounded the issue by sending a letter directly to the capacitated patient which left them emotionally distressed for a further week compromising her emotional well being.

— Anonymous

Verified review (1602042) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we have not provided a service to your expectations, please complete a complaint form, available on the website, we can then investigate and provide our findings to you directly.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Tried on many occasions to find out the results of my ECG and did not get the information until a month later. You need to find a way for patients to get results when they ring.

— Susan J

Verified review (1602041) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Currently results are available on-line or you can request via an eConsult. Unfortunately due to the number of results received daily we cannot offer a service to provide all results to patients.

Overall, how was your experience of our service? Neither good nor poor

Excellent and professional service

This is a review for Cosham Park House Surgery

Excellent and professional service by the attending GP.

— Anonymous

Verified review (1602040) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very well planned

This is a review for Cosham Park House Surgery

The exercise class is very well planned with a good variety of exercises, many of which can be done at home. Staff are very friendly and helpful.

— Richard W Richard W works at None as Retired

Verified review (1602039) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Somerstown Surgery

Perfect, very helpful. Thanks.

— Paul S Paul S works at Not applicable as Retired

Verified review (1602038) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Really good service

This is a review for Kingston Crescent Surgery

Really good service Friday when I needed an urgent appointment, was a little waiting time but phoned me within 2 hours. Had a good phone chat then went in as they needed to see me. Was able to get medicine that day.

— Rachael G

Verified review (1602035) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

The answer of very poor was given because the so-called nurse who was supposed to remove all of my head stitches did not do so, there are still stitches remaining which will now have to be removed during my appointment on Friday 29th April. What a waste of my valuable time as well as members of Portsdown Practice. I recommend that the nurse who was supposed to remove my stitches is spoken to and further on job training given.

— Anonymous

Verified review (1602034) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We would kindly request that you complete a complaint form that is available on our website, this will enable us to investigate and provide you with our findings.

Overall, how was your experience of our service? Very poor

Helps a lot

This is a review for Cosham Park House Surgery

Very pleased with the text service, it helps a lot.

— Sallyann D

Verified review (1602033) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Getting an appointment is almost impossible to speak/see a doctor. Firstly, you have to keep ringing and ringing to get through as the phone is always engaged and then after waiting on the phone for half an hour or more, I am told that there are no more appointments for that day and that I have to either call tomorrow or do an E-consult which is not always easy. This whole process is extremely depressing and I have been in tears just trying to get through to the doctor. Another issue is that you can only certain times in the day and I do not know when to call. For example, I have just tried to call the enquiry line only to be told by an automatic voice recording that the enquiry line opens at 2pm. This is absolute madness! You just can not speak to anyone. Staff are very polite and understaning but the system does not work.

— Neltrice W

Verified review (1602029) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. To ensure that we maximise the limited resources available to us, we ask patients who require urgent assistance to call at 8am. For those who require a routine appointment to contact from 10am. From 2pm the telephones reopen after lunch. We also offer eConsults for patients who have on-line access.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nice and friendly session

This is a review for Kingston Crescent Surgery

Just found it a nice and friendly session.

— Reginald L

Verified review (1602026) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Always helpful

This is a review for Kingston Crescent Surgery

Very professional and always helpful.

— David S

Verified review (1602024) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Friendly and professional

This is a review for Somerstown Surgery

Very friendly and professional.

— Keith W

Verified review (1602021) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Polite and informative

This is a review for Kingston Crescent Surgery

I was listened to and given advice based on my concerns and told he would refer me to podiatry and that there was a 10-12 week wait.
I was given a new prescription too.
Polite and informative.

— Katharine P

Verified review (1602020) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Gordon W

Verified review (1602014) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Helpful

This is a review for Cosham Park House Surgery

Helpful.

— Wendy C

Verified review (1602012) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good