Portsdown Group Practices

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

I followed instructions on the tablets but after speaking the following had to do an E-consult and then my Naproxen was reduced. Doctor was fine but then I was told by Dr Sian Evans that I have damaged my kidney etc. But now I have got an injection on 20/4.

— Anonymous

Verified review (1600879) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. Please contact the team on 02392 627765 or complete a complaints form on our website, we can then investigate and provide you with our findings.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Went in as I couldn't get through on phone

This is a review for Somerstown Surgery

After 2 weeks of trying to get through on the phone to make an appointment. I went in, in need of an emergency medical appointment. I was dealt with by staff as I got to the reception. I then had a call with a GP a couple of hours later, an appointment in Cosham later that day and was in the hospital that evening.

— Anonymous

Verified review (1600878) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that access has been difficult for you, however access to Primary Care is ongoing. We ensure that we review this and make changes where possible. I am pleased that we were able to provide an appointment when you attended to request.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nice and friendly

This is a review for Crookhorn Surgery

Never had to wait long.
Nurse was very nice and friendly.

— Lorraine B

Verified review (1600877) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Went very well

This is a review for Kingston Crescent Surgery

Everything went very well, thank you.

— Anonymous

Verified review (1600875) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Cosham Park House Surgery

My experience with Cosham Park House was very good.

— Anonymous

Verified review (1600874) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Somerstown Surgery

Excellent.

— Anonymous

Verified review (1600873) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

The appointment was fine. It’s just a shame that if something isn’t visible the response is they don’t know.

— Helen P Helen P works at Solent NHS as Information systems support desk analyst

Verified review (1600872) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. I will share your comments with our team and we will make changes where possible.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly staff

This is a review for Crookhorn Surgery

Quick and clean. Easy to find with friendly staff.

— Leigh C Leigh C works at Barnes as Shipping manager

Verified review (1600870) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Absolute nightmare of a surgery

This is a review for Kingston Crescent Surgery

Horrible surgery, can never get an appointment, only finally managed to get one after 4 months because I waited at the door in the morning for them to open, all in all, an absolute disgrace of a surgery!

— Frankie C

Verified review (1600869) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you have found it difficult to gain an appointment, this is an issue across all of Primary Care doesn't have a quick fix due to the limited resources available. I would like to assure you that we constantly review and make changes where possible to improve.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and competent

This is a review for Heyward Road Surgery & Practice

Excellent, friendly and competent service.

— Elaine H

Verified review (1600868) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

This is a review for Paulsgrove Surgery

The appointment was good. The staff were friendly and helpful. I didn't need to wait long to be seen by the doctor.

— Steven G

Verified review (1600867) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pain-free blood test

This is a review for Kingston Crescent Surgery

Good appointment. Pain-free blood test. Friendly staff. On-time.

— Wendy S

Verified review (1600866) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy with how I was treated

This is a review for Paulsgrove Surgery

Happy with how I was treated.

— Anonymous

Verified review (1600864) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Kingston Crescent Surgery

Staff were very helpful.

— Anonymous

Verified review (1600861) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Ran very smoothly

This is a review for Kingston Crescent Surgery

The staff were very nice and my appointment ran very smoothly which put me at ease and also make me rely on, trust and make me keener on making another appointment with this surgery in the future.

— Naima F

Verified review (1600807) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased

This is a review for Somerstown Surgery

Appointment was on time did not have to wait long. The nurse was very polite and friendly, chatted all the time. Very pleased, had a blood test with no bruising on my arm.

— Linda H

Verified review (1600803) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A good appointment

This is a review for Cosham Park House Surgery

I attended my appointment for a knee issue.
The nurse I saw was excellent.
He listened to my problems, examined my knee then discussed my options.
A good appointment with a positive outcome.

— Nigel P

Verified review (1600789) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Kingston Crescent Surgery

Overall, I was very happy with the service and found no hindrances in communication.

— Anonymous

Verified review (1600780) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Never any problems

This is a review for Kingston Crescent Surgery

On time, quick and easy. Never any problems.

— Kenneth W

Verified review (1600739) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Incredibly helpful

This is a review for Kingston Crescent Surgery

Dr Gaught was incredibly helpful with my inquiry and referred me for blood tests which were carried out the next day, also referred for a chest X-ray the day after. Felt that she was genuinely concerned about my inquiry and wanted to help. Hopefully, now I will be referred to the Respiratory department at the hospital for investigations?

— Anonymous

Verified review (1600731) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient