Portsdown Group Practices

First class service and a nice atmosphere at the surgery, well-run clinic, keep the good work up.

Nurse was very kind and patient as she struggled to extract blood from very hidden veins but did succeed.

Excellent visit. Prompt and sympathetic.

So helpful. Amazing service.

Not happy I'm afraid, phoned to make an appointment to see a doctor, was hoping to get a doctor to phone back, ended up getting a physio ringing me instead, to see if I could see him the next day, no problem, saw him, he just said nothing to worry about no fracture or broken bones, but I said to him, I am in so much pain ( 24/7 ), having a job to walk, I was hoping to have an x-ray, he said don't need one, so I have made an appointment at Spires to see a consultant and hopefully have an x-ray next Saturday, which is going to cost me, I know the physiologist knows his job, he is most proberly right, but something doesn't seem right before I phoned you to make an appointment, I had a phone call from a consultant at the Q.A, she asked how I was ref my leg, she told me to see a doctor asap and she said she was going to contact the doctor to get me checked out, as she was concerned about my leg. The other thing was when I saw the physio he was concerned about my prostate, as I was having problems with it, he said he would contact the doctor for me to have a blood test for prostate just to check to see if everything was ok, I have heard nothing since last Wednesday 7th April, for a blood test, sorry to go on, but I feel let down, I have been working for fifty years, paying my national insurance etc, getting nothing in return, the other thing is I have been out of work for the last six months due to the problem with my leg.

Easy appointment to book via the Care Navigator on the telephone. At appointment time I checked myself in and saw the nurse pretty quickly afterwards. The nurse was very friendly and caring.

Came to the surgery for a cervical screening. Really friendly nurse and really quick and painless in performing the procedure. Also gave me some advice on a fertility app which was very useful. Only downside is that this is not my local surgery and therefore had to travel to this appointment as could not get an appointment closer to home.

Went ok and positive doctor was great, a bit overdue but all good.

First visit to this surgery. Reception staff were very friendly.
Doctor was very thorough, listened & arranged treatment. Didn’t feel rushed.
Excellent. Thank you.

I found the lady that contacted me to be polite, informative and helpful.

The nurse was efficient.
Wait time was circa 10 mins.

B12 booster, done by Karen.
A member of staff who understands me and my needs and works to make the experience as easy as possible for me. Without her there, I would find it all very difficult.

She was very helpful and took on board what I said - even called me back after a discussion with the doctor about my medication and its side effects.

The wait to get through to reception was not too long on this occasion. The receptionist I spoke with was polite and helpful. This was much appreciated.

I have only gone to Kingston Cresent Surgery twice for my COVID jabs, as my surgery is at Crookhorn. I have been trying to get an appointment to see a GP, at my own surgery, instead of having to go elsewhere, where there are a lot of doctors I haven't even heard of, let alone know about my health issues. Within 30 mins of going online to book an appointment, it says to try again tomorrow. You can’t even phone to get an appointment, which isn’t very good for my elderly parents they don’t use the online service, and my husband orders my mother’s prescriptions online for her when she’s low on medication. There is only a certain amount of blame you can use the COVID card for. Also, it would be good if we can use our own surgery instead of going to Cosham.
It was very interesting that a locum doctor who I had met on a home visit to a close friend of ours and who I saw recently at my husband's surgery, had said she prefers my husband's surgery instead of my surgery as you get more face to face appointments!

Everything went to plan, only had a blood test. Haven't heard anything about it since, so take it all was okay.

Probably one of the best experiences I have ever had at the doctors. The nurse was amazing and very friendly. I have a needle phobia and she got it done very efficiently with no passing out. Thumbs up to her.

I brought my husband to this surgery for his new booster jab. It was all well organised and it went smoothly. Whilst there I was asked if I was due for mine. I had, literally, just received notification that I could book but hadn't yet done so. Thus, when asked if I would like mine then... great! Thank you. It did save another visit!

Great service, friendly and helpful staff are always helpful and quick so no issues.

I phoned up for some advice spoke to a lovely lady named Jackie, the Nurse Practitioner, who made me an appointment for that day, listened to what I said, went through a lot of questions and made me a blood test appointment for the next day, came out more relaxed.