Portsdown Group Practices

Great service

This is a review for Cosham Park House Surgery

As always my nurse was great, I was called before my appointment time, my treatment was first class, and all the staff treated me with kindness and compassion.

— Melvyn D

Verified review (1600317) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Attentive and kind

This is a review for Kingston Crescent Surgery

The staff are very attentive and kind.

— Li L

Verified review (1600202) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Doctor was very good and explained everything though I would rather have seen a doctor as I still have concerns about my liver and he said the blood test came back negative but I have yellow eyes and sore right shoulder and itchy soles of feet which I believe all point to liver failure.

— Susan K

Verified review (1600198) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. If you still have concerns with regards to your symptoms please re contact to arrange a follow-up appointment.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Extremely well served

This is a review for Cosham Park House Surgery

I have always been extremely well served by the Cosham Park House Surgery.

— Robert W

Verified review (1600192) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful and friendly

This is a review for Crookhorn Surgery

The receptionist efficiently arranged my tests and I was able to take a cancelled appointment at the time and saved a return visit at a later date. The nurse was helpful and friendly.

— Karen D

Verified review (1600125) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased

This is a review for Kingston Crescent Surgery

Very pleased with the service I received. Thank you.

— Lina T

Verified review (1600123) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Absolutely nailed it

This is a review for Kingston Crescent Surgery

My needs are to do with my heart and this doctor absolutely nailed it, his professionalism and knowledge filled me with confidence. Thanks doc.

— Michael H

Verified review (1600091) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Got a prescription sorted

This is a review for Kingston Crescent Surgery

I asked some questions and the young lady nurse actually got a doctor to look at my ankles as they were very sore, blistered and aggressively itchy, and he got a prescription sorted. Thank you.

— Sarah Y

Verified review (1600085) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Much appreciated

This is a review for Kingston Crescent Surgery

The nurses were really friendly and put me at ease. They were also very knowledgeable about the vaccinations that I needed for my holiday. Plus they gave some general travel health advice. Much appreciated.

— June M

Verified review (1600056) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

The online appointment and evaluation process is relatively efficient and I'm sure saves GP time, however having completed the blood tests and pathology in a timely fashion I heard nothing in the last two weeks about the outcome and what happens next.

— Barry L

Verified review (1600048) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Carried out efficiently

This is a review for Kingston Crescent Surgery

Carried out efficiently and appointment was on time.

— Anonymous

Verified review (1600044) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No problems

This is a review for Kingston Crescent Surgery

No problems or waiting time apart for five minutes.
No record of vaccination given or which vaccine used.

— Jean S

Verified review (1599988) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well organised and very quick

This is a review for Kingston Crescent Surgery

The vaccination centre was well organised and very quick.

— Madeline T

Verified review (1599978) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and friendly manner

This is a review for Cosham Park House Surgery

I was seen on time in a courteous, professional and friendly manner.

— John G

Verified review (1599966) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with respect and care

This is a review for Cosham Park House Surgery

Once able to contact a GP either in person or online, I was treated with respect and care. The big problem is making actual contact and getting through. It took me several attempts and I almost gave up.

— Anonymous

Verified review (1599950) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well Organized

This is a review for Kingston Crescent Surgery

Speedy service for our 2nd Covid booster.

— Anonymous

Verified review (1599949) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I was able to arrange an emergency appointment to be seen by one of the doctors at this surgery (Somers Hub) & to be seen by a real person within 24 hours of my phone call. I had first gone somewhere else who advised me to see a GP at my surgery. After a couple of phone calls (but not too long a wait) I was able to arrange to be seen the very next day mid-afternoon by a GP (for physical examination, etc). I know this is how it should be anyway under normal conditions but post-covid, nothing is the same.

— Anonymous

Verified review (1599940) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Kingston Crescent Surgery

Good service from the surgery.

— Anonymous

Verified review (1599934) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I turned up 10 minutes before my appointment and checked in. I was told to take a seat. Place was not busy. 60 minutes later I asked what was going on. Lady at reception said she sent a message to the doctor. After 2 hour wait, the doctor called me and said sorry, he did not see me on the screen. I understand if it is busy and I have to wait but in this case it was quiet. I was supposed to be there for 1 minute only but instead, I spent there more than 2 hours. That's why I think the service was very poor.

— Anonymous

Verified review (1599930) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. When our clinics are running late the check-in screen advises how long, or the reception team will advise, but to wait 2 hours is very unusual. Please contact on 02392 627765 or complete a complaint form on our website so w can investigate this and provide you with our findings.

Overall, how was your experience of our service? Very poor

Excellent service

This is a review for Crookhorn Surgery

Excellent service.

— Roy W

Verified review (1599915) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin