Portsdown Group Practices

Asthma check

This is a review for Kingston Crescent Surgery

Excellent advice based on newest evidence.

— Anonymous

Verified review (1598526) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Simple.

This is a review for Crookhorn Surgery

Once again a very swift and easy experience.

— Anonymous

Verified review (1598511) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cancelled by Dr, just as I’d gotten nearby!

This is a review for Kingston Crescent Surgery

In all the time you’ve been merged, I have not been able to get a face to face appointment with a Dr, when I did, I got called to say it wasn’t needed to be a face to face ( which I wanted) I appreciate how busy the Drs are, but I’m hardly hogging appointments! I also previously got a message asking me to fill in a questionnaire about my copd, which I’ve never been told I had! Plus asking me how often I need to use my emergency pack. Again never prescribed & can’t speak to anyone who knows! Then you call in to reception and see so many missed appts, so if repeat time wasters, surely they should be told they need to find a new surgery? I’ve still not had all my health issues dealt with.

— Anonymous

Verified review (1598491) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. An assessment is carried out by a clinician who will make a decision as to whether a face to face appointment is required, we have to make decisions on need rather than want. Please be assured a high percentage of appointments can be carried out to the same standard over the telephone. With regards to missed appointments "DNA's" as we call them, this is something we are currently working on and we will ensure repeat offenders are monitored and contacted to try to improve on this area.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Kingston Crescent Surgery

First time in Kingston Practice since Hanway Road closed. The 2 receptionists I spoke to were great very helpful. The lady that did my bloods was lovely couldn’t do enough for me, Did my blood pressure too.
I have answered 2 of the questions with low stars because I haven’t reached the outcome of my treatment yet.

— Elaine S Elaine S works at Solent NHS as Administration Assistant

Verified review (1598490) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very grateful

This is a review for Kingston Crescent Surgery

The nurse who helped me was called Laura. She is a real asset to the surgery. Very grateful for her help just wish it wasn’t so long a wait for a scan when feeling very uncomfortable.

— Louise A

Verified review (1598486) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Cosham Park House Surgery

The nurse was very helpful with my problem.

— Frances G

Verified review (1598485) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Not impressed

This is a review for Kingston Crescent Surgery

This surgery is very poor in my opinion. If after an operation you end up with blood and pus pouring from your belly button make sure it’s at 8am because you sure won’t get an appointment at any other time even if you phone the emergency line. Infection and sepsis are very dangerous conditions, I was worried and knew I needed antibiotics. After being told by a nurse last year that I had heartburn when in fact I had a ruptured appendix I am really not impressed. I suppose there are some doctors at the surgery, but I’m beginning to wonder. However the nurse I eventually saw to dress my wound was lovely as were the nurses who did my blood tests recently.

— Anonymous

Verified review (1598484) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we are not providing a service to your expectations, however, if you cannot gain an appointment at the Practice you will be signposted the other alternatives where you can seek assistance including emergency medication. I would like to assure you that we do have doctors, along with many other clinicians and you will be appointed with an appropriate clinician, depending on what is required at your appointment, there is always a Duty GP available who can assist and if necessary join the consultation.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The doctor listened to me

This is a review for Kingston Crescent Surgery

The doctor listened to my needs and helped me 1000 times more than the e-consult that I did over a week before! The e-consult was telling me I needed to possibly try anti depressants for mood swings caused by peri menopause! This is just outrageous. I’m 47 and have been on the pill to control menopause symptoms but it’s no longer working. I’ve even tried HRT before.

The doctor listened to me and I was finally heard and I will be forever grateful. All my symptoms are textbook so to be fobbed off with taking all these other things was not acceptable. This doctor on this appointment was spot on. Thank you.

Although I’m yet to feel the benefit but at least I’m on the right medication now.

— Sarah R Sarah R works at Portsmouth City Council as Support at PCC

Verified review (1598476) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased with service

This is a review for Crookhorn Surgery

Very pleased with service, I rang Monday morning got a call back from doctor within half an hour, got seen within an hour.

— Teresa R

Verified review (1598475) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and prompt

This is a review for Crookhorn Surgery

Quick and prompt.

— Anonymous

Verified review (1598473) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Doctor phoned re abnormal blood test results and discussed next move. Being referred for scan.

— Catherine R

Verified review (1598469) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Brilliant

This is a review for Kingston Crescent Surgery

Brilliant, hardly any wait, very professional… only blight was I was told by receptionist I needed other jabs that I was sure I’d had, anyway once through to see the doctor he confirmed I’d had them.

— Anonymous

Verified review (1598467) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

I had to have two blood tests as this surgery. I am absolutely petrified of needles but the nurses were so calm and very helpful. They talked to me all the way through it to distract me. They are very good at their jobs. One of the best doctors experiences I've ever had.

— Cody O

Verified review (1598466) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient service

This is a review for Paulsgrove Surgery

Efficient service. Running slightly late but completed in just a few minutes.

— Anonymous

Verified review (1598464) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Most helpful and efficient

This is a review for Crookhorn Surgery

Personal visit to reception produced a triage call followed by a visit from the doc to my elderly mother. Most helpful and efficient.

— Daphne P

Verified review (1598462) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Appointment

This is a review for Somerstown Surgery

Came to surgery for a blood test. Waiting room was almost empty. Their was only one receptionist working and she appeared harassed when a couple of patients walked in. Considering hardly anyone is attending the surgery for face to face treatment or seemed odd that my appointment was 15 mins late.

— Anonymous

Verified review (1598461) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and patient

This is a review for Crookhorn Surgery

The person who did my blood test was polite, kind and patient. Getting my blood isn’t easy and usually requires a few attempts but on this occasion only twice, bonus.

— Anonymous

Verified review (1598459) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health check

This is a review for Crookhorn Surgery

I had a text message to book an appointment. When I called I was given one for the following day.
I that found that with the booking and appointment I was treated with respect by confident and efficient staff. It was a pleasure.

— Anonymous

Verified review (1598458) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

After first aborted test, I came back a week later and another nurse took blood with no problem.

— Anonymous

Verified review (1598456) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Crookhorn Surgery

Very good.

— Peter B

Verified review (1598453) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient