Portsdown Group Practices

Life Saving Help

This is a review for Kingston Crescent Surgery

On Friday 25th March 2022 I reported to Kingston Crescent Surgery with breathing problems after reporting it to 911, my oxygen levels were very low and I was going into distress. The nurses that treated me were very kind, thoughtful and professional. They put me on a oxygen bottle and called an ambulance and I was taken to QA Hospital where I still am (1st April 2022). I would like to thank both of the nurses for help saving my life. I have heard that some people knock the surgery but all I have is praise for them. Very well done.

— John H

Verified review (1598301) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite, considerate

This is a review for Crookhorn Surgery

Nurse was very polite, considerate and didnt rush me.

— Anonymous

Verified review (1598298) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

My call was answered within 10 minutes, and I had a call back from a health care professional within half an hour, and an appointment was arranged for that morning, I was seen promptly at my allocated time, a full investigation was done, and I was happy with the results.

— Karen F Karen F works at Portchester community school as Learning support assistant

Verified review (1598296) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

To be honest I do think Portsdown Group practice is hit and miss. Unless you have a PC you never get an appointment. The surgery seems like they don't really care and the bottom line is if you dont have a PC how in hell are you supposed to get an appointment? I'm using my phone to type this so don't think I used a PC or laptop because I dont have one. Also if it is on record you're having a blood test on a Monday and the doctor wants another blood test Wednesday! So why not communicate with each other? So there is a lack of communication in the surgery. If I could find a surgery where you dont need a PC to make appointments I'd leave the Portsdown Group as I do think power has gone to their heads. When phoning it is so annoying having to listen to the automated service why can't we speak to a person?

— Anonymous

Verified review (1598168) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We offer access to all patients through various means, to allow patient's choice and also to try ensure that all patients can gain access. Appointments can be arranged via telephone, through on-line via PC, laptop or mobile telephone. We also have eConsult, often a preferred alternative, however this is limited to on-line. Also patients can attend and gain appointments at reception. All of our calls are answered by a member staff. You are correct in the fact that if more than one blood test is required there should be communication to ensure these are carried out in one appointment, this would be beneficial for both you and us, we will share this with our team and make changes where we can.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant nurse

This is a review for Kingston Crescent Surgery

Went in on time. Very pleasant nurse.

— Angela A

Verified review (1598164) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prompt, efficient and friendly

This is a review for Cosham Park House Surgery

The appointment was prompt, efficient and friendly.

— Marilyn S

Verified review (1598162) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Amazing ladies

This is a review for Somerstown Surgery

Amazing ladies.

— Anonymous

Verified review (1598157) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Steroid injection

This is a review for Cosham Park House Surgery

Service very good, doctor I saw was very helpful, and informative.

— Mark S Mark S works at Technograph. as Factory worker

Verified review (1598147) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

I thought the GP explained the reasons why I should consider the treatment was clear.

— Lesley P Lesley P works at . N/A as Retired

Verified review (1598143) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

To say thank you for the support and help I have been getting from the doctors and their team.

— Anonymous

Verified review (1598135) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

After considerable difficulty in getting an appointment I was satisfied with the results. I found the doctor to be sympathetic and professional who answered all my questions about my potential condition and advised on possible treatments. He also arranged for me to contact him to update him on my treatment to review any changes and my progress online. I would far prefer to do this in person.

— Colin J

Verified review (1598121) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

E consultation

This is a review for Crookhorn Surgery

I recently requested support through E consultation and found the process easy to use and had a quick return text to say they had received it and I would be contacted by a GP within 2 days which I was, this is an easy and efficient way to manage simple problems.

— Beverley H

Verified review (1598118) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

All went well.

— Andrew W

Verified review (1598103) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Lovely nurse

This is a review for Kingston Crescent Surgery

Lovely nurse. Put me as ease.

— Anonymous

Verified review (1598096) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and professional

This is a review for Paulsgrove Surgery

I found the appointment fully fulfilled my requirement. The staff were helpful and informative as well as friendly and professional.

— Anonymous

Verified review (1598092) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctors appointment

This is a review for Cosham Park House Surgery

Doctor explained clearly what tests I was answering. Took her time when I had to think.

— Anonymous

Verified review (1598074) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Friendly service.

— Anonymous

Verified review (1598033) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Extremely helpful and reassuring

This is a review for Crookhorn Surgery

Following a telephone contact with a Gp I had a review with the nurse at Crookhorn Surgery who was extremely helpful and reassuring. I later had a text message from the Gp advising me of an outcome and I think this is an excellent way of communicating reducing wait times for the patient and avoiding intermediaries.

— Anonymous

Verified review (1597989) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I was seen by a very experienced competent nurse who was excellent.

— Roy H

Verified review (1597975) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Becky, the health care assistant was very approachable. Sought advice of G.P. as appropriate and he came to her room to see me. Answered all my questions.

— Ann H

Verified review (1597968) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient