Portsdown Group Practices

Appointment

This is a review for Kingston Crescent Surgery

The Dr was very thorough. Tried for almost 2 weeks to get through to reception which is not good when you are in pain.

— Joy W

Verified review (1597922) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Access to Primary Care is an issue, we constantly review and make improvements where we can, this is to ensure that we offer as much access as we can, with the limited resources available to us.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

I came for my bloods to be taken, the lady who took my bloods was very helpful with another problem I had .

— Jane H

Verified review (1597885) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

I'm responding for my mum, she was happy with the visit from dr on Friday.

— Jean B

Verified review (1597851) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Good service

This is a review for Kingston Crescent Surgery

Good service, kind staff, very clean area.

— Maria S

Verified review (1597846) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Very pleased

This is a review for Cosham Park House Surgery

Very pleased with the outcome.

— Maurice B

Verified review (1597841) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Paulsgrove Surgery

It's very good.

— Anonymous

Verified review (1597739) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Vaccination Boosters

This is a review for Kingston Crescent Surgery

After receiving a text reminder for vaccinations for Tetanus and MMR. I arrived just before my appointment of 11 am and booked into the system very easily. I took a seat and was called by the doctor promptly. The vaccinations were administered and I was able to leave shortly afterwards. I found the experience to be satisfactory.

— Anonymous

Verified review (1597657) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment For Issues with Left Arm

This is a review for Kingston Crescent Surgery

I call the surgery because of severe tingling in my left arm which is progressively getting worse. I was given a next day appointment with a physiotherapist to check my arm. Because I had bowel cancer in 2016 and Covid in December last year. He spoke to my GP who felt it would be a good idea to have a scan on my chest. During my appointment I felt they want to find out what is causing it. (Was expecting them to just give pain killers and send me packing) so I wish to personally thank the team at Kingston Crescent Surgery for helping me..

— Anonymous

Verified review (1597656) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Caring and friendly

This is a review for Cosham Park House Surgery

Our first visit, staff was caring and friendly. Thanks.

— Hansraj P

Verified review (1597655) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

I was treated with respect

This is a review for Crookhorn Surgery

Once again, I was treated with respect and professionalism. The nurse I saw was very sincere and friendly, she made me feel relaxed and confident with my procedure.

— Ann M

Verified review (1597654) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Efficient and friendly.

— Lesley P

Verified review (1597653) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Somerstown Surgery

All pleasant and helpful especially receptionists.

— Winifred W

Verified review (1597649) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Doctor I saw was very nice

This is a review for Kingston Crescent Surgery

Doctor I saw was very nice, didn't rush me, as well as the reason I was there talked about long term and gave me medication for that also. I don't go doctors that often normally just deal with problem myself as most time feel like you just a number and shouldn't be bothering them. Only thing I do think is a here no appointments left and get told should call 8am wen u have been. Absolutely awful is trying to ring at 8am to get appointment as always busy and you could be calling constantly from 8am and if you eventually get through to Doctor I saw was very nice, didn't rush me, as well as the reason I was there talked about long term and gave me medication for that also.

— Deborah H

Verified review (1597640) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Crookhorn Surgery

Excellent service. Appointment on time.

— Anonymous

Verified review (1597637) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful and polite

This is a review for Kingston Crescent Surgery

The people were very helpful and polite.
They answered my questions without any hesitation.

— Jeanne B Jeanne B works at Not applicable as Retired

Verified review (1597636) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I am still waiting for blood test results done on Friday 18 Match.

— Dumisani T

Verified review (1597626) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We will only contact patients with results that require any follow-up action, if you are still concerned or want further investigation, please re-contact the Practice.

Overall, how was your experience of our service? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent

This is a review for Cosham Park House Surgery

Was pleasantly surprised at how in depth and sympathetic my consultation was.

— Angela S

Verified review (1597622) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Poor this time due to call. Phone was switched off at your end nhs I tried contact Thankyou , NHS. You contacted.

— Alan H

Verified review (1597620) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you had difficulties getting through on the telephone. We do have a capped number of lines, once we have reached capacity your call will not connect, however please persevere until you can connect and then hold on the line to speak to us.

Overall, how was your experience of our service? Very poor

Perfect

This is a review for Kingston Crescent Surgery

All was on time. Perfect. Thank you.

— Anonymous

Verified review (1597607) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Phone call from pharmacist prompt.

— Susan W

Verified review (1597595) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good