Portsdown Group Practices

My nurse made me feel at ease, it was clean and friendly.

After receiving a text to ask me to book an appointment for my asthma review I went online and booked. Even with a review booked you proceeded to send me texts to ask me to book.
When I went online to book my review I did not find it easy nor timely to navigate the site for my specific appointment. After selecting my appointment it clearly showed the appointment time, type and location. As there were no local appointments I took a half day off from work to attend. Whilst I was stood in the queue as the checking in machine would not accept my details I received a call for my asthma review. I explained I was stood in the surgery as directed by the online booking. The professional and sympathetic apology I received was acceptable. I was informed that this was not an isolated problem and it appeared that people had not been sent a message to inform that this was a telephone consultation. The only messages I received were ones to tell me to book an already booked appointment. I double checked my online appointment, including on the day and it specifically told me the site to go to for my appointment. Otherwise my appointment was excellent, felt supported and left with a clear understanding.

Very kind and efficient nurse, no waiting about.

Very happy that my wife and I changed to this new surgery recently, the response to booking and receiving replies has been very good.
The service has been pleasant and follow ups have been on time.

I got to a doctor at short notice, and the staff were extremely helpful.

Very good, I'm happy, thank you.

Great service and follow ups to ensure I was ok.

Went without a problem.

Thank you for your ongoing support.

Caring staff, excellent quality care.

Once you are able to get an appointment the service is good, however getting an appointment is a joke

The receptionist and nurse gave an excellent service, I was extremely happy.

Didn't visit surgery had a telephone call

Satisfactory analysis and informative assessment of options provided.

The Doctor we saw was very good with my son who is Autistic which is very important. I only wish I'd insisted his ears were checked at a previous appointment with the junior doctor as he had an infection which I suspect he'd had for over a month.

Great prompt service.

Staff polite and helpful.

I attended on Thursday 24 March 2022 having been called to have my blood pressure checked. I was seen promptly and then was told the result without having to ask. However, as with my previous appointment, for a repeat blood test, on Monday 7 February, neither the person who phoned me to say I needed to attend nor the health professional who administered the procedures could tell me why it was necessary for them to be done. This is, of course, unacceptable; if, as I suppose there is or I would not have been called, a concern about my health I have a right to know what it is.

The staff and reception were very good. Because I'm deaf in both ears thanks a lot to them all.

When I went for my appointment I felt very comfortable and they also give very good advice and very friendly.