Portsdown Group Practices

Friendly and helpful

This is a review for Kingston Crescent Surgery

The nurse I spoke to was very friendly and helpful she helped me with everything I needed to know.

— Sylvia J

Verified review (1597410) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very good

This is a review for Somerstown Surgery

Didn't have long to wait, got done what I went in for and that was it very good.

— Joan C

Verified review (1597409) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

The emergency doctor was called, I was told morning but was 3.30 in afternoon which I know can't be helped but not good wen your in agony. My sons golf ball sized abscess has popped by its self by then leaving a hole the size of a ping pong ball in his bum cheek. He was told it must be cleaned and dressed in case infection and a nurse would come. Still no nurse and this was last wed. He is severely disabled and can't get to doctors. Also the antibiotics were never delivered as told they would be . I feel the whole system is a let down now , and getting away with it by blaming covid . Sorry it's how I feel .

— Jimi R

Verified review (1597406) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please complete a complaints form which is available on our website and also provide a written consent form your son. We can then investigate your concerns and provide our findings directly to you. I would like to assure you that we take all complaints seriously.

Overall, how was your experience of our service? Poor

I felt safe

This is a review for Somerstown Surgery

Dealt with very quickly and I felt safe coming into the surgery.

— Mavis W

Verified review (1597405) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Swift action was taken

This is a review for Kingston Crescent Surgery

Swift action was taken for something that was suspected and turned out to be serious.

— Julian M

Verified review (1597401) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Efficient, prompt

This is a review for Cosham Park House Surgery

Query dealt with efficiently and promptly.

— Kerry P

Verified review (1597402) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

As I find them helpful.

— Christopher H

Verified review (1597404) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Because its taken so long for me not the wait to come seek help as I've been swerving coming in as honestly I've been scared, after my appointment I felt re assured there's a chance I can be fixed.

— David A

Verified review (1597400) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Sorted problem out

This is a review for Cosham Park House Surgery

Sorted problem out once I got though, 4 attempts.

— Debra W

Verified review (1597395) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Really happy with your service

This is a review for Kingston Crescent Surgery

I'm really happy with your service, it's professional.

— Beata K

Verified review (1597394) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Somerstown Surgery

Trying to get an appointment almost impossible

— Anonymous

Verified review (1597390) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Access to Primary Care is an issue, however, I would like to assure you that we offer everything that we can to maximise the number of appointments available.

Overall, how was your experience of our service? Good

Nothing too much trouble

This is a review for Crookhorn Surgery

Because I thought I was listened to very much and nothing too much trouble to sort things out.

— Anonymous

Verified review (1597386) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Somerstown Surgery

This is a review for Somerstown Surgery

Very quick and friendly.

— Anonymous

Verified review (1597385) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Everything is well explained

This is a review for Kingston Crescent Surgery

Very nice nurse, everything is well explained.

— Jacek G

Verified review (1597383) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My experience

This is a review for Kingston Crescent Surgery

They tried very hard to get me seen.

— Pamela B

Verified review (1597379) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

My experience

This is a review for Somerstown Surgery

Nice.

— Anonymous

Verified review (1597378) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

My experience

This is a review for Kingston Crescent Surgery

Very good, thank you.

— Elaine W

Verified review (1597334) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Heyward Road Surgery & Practice

I have never been to the Hayward Road surgery. But I have had excellent treatment at Cosham Park House surgery recently.

— Ernest P

Verified review (1596737) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very satisfied

This is a review for Somerstown Surgery

Was happy with my treatment.

— Deborah H

Verified review (1596559) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Urgent appointment.

— Aileen J

Verified review (1596331) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient