Portsdown Group Practices

Good response

This is a review for Cosham Park House Surgery

I waited only 10min on the then they told me to ring back the next day at 8.0 am which I did.
I got through after 10min and they said a doctor would ring me.
I was very surprised he rang back after 15min and got an appointment the same morning at 10.30. What could be better, very good service which we have always had at this surgery.

— Peter J

Verified review (1596069) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

In my opinion the surgery, GPS and the staff, all need a good shake up, the staff talk to us as if we are interrupting their routine, the attitude needs to change. The nurses are great, no complaints. Now the doctors.. they need to wake up and smell the coffee, I understand that there are people who benefit from video calls, but there is a lot more of us that want to sit in front of a doctor, they don't know our names, they don't check our history, we are alien. When we need to see a doctor the wait is too long, I get the impression the doctor thinks our mandatary 10mins time is up and they want us to leave. there's no respect or care anymore, everything is too much trouble.

— Alan S

Verified review (1596064) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thanks you for your feedback. Whilst your feedback regarding our nurses is appreciated, your comments regarding other staff are concerning. Please do contact the Operations team on 023 9262 7765 to discuss in more detail. Whilst face to face contact did reduce during the pandemic, we have never stopped offering face to face appointments, and if you do need to be seen, please be reassured our clinicians will arrange this during any telephone review. We can assure you that your records are accessible for any clinician you consult with to review, and all GP appointments are at least 15 minutes. We certainly do not want you to have the wrong impression that everything is too much trouble and would value the opportunity to investigate and discuss further.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure check

This is a review for Crookhorn Surgery

The nurse was very professional and courteous.

— Anonymous

Verified review (1596061) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Always very polite.

— Raymond B

Verified review (1596060) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment

This is a review for Paulsgrove Surgery

Excellent service.
Covid safe.
Seen and given medication by a professional who was kind and helpful.
Thank you.

— Anonymous

Verified review (1596058) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful nurse

This is a review for Somerstown Surgery

I came in for my first smear and the nurse I had for my appointment was wonderful and professional.

— Caitlin H

Verified review (1596057) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient, friendly

This is a review for Somerstown Surgery

Efficient, friendly service from the nurse.

— Anonymous

Verified review (1596056) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Saw practice nurse, in and out in minutes.

— Anonymous

Verified review (1596052) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Just a blood test.

— Susan R

Verified review (1596050) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

This is a review for Somerstown Surgery

I had both a blood test and Vit B12 injection with no problems. Waiting time not too bad.

— Sandra M

Verified review (1596048) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

My appointment was for 8am the doors didn’t open till 8am. I registered that I’d turned up sat down and wasn’t called till 8.12. I was clearly the first appointment and saw the nurse walking backwards and forwards with coffees before she was ready to see me. It then took her ages to log on before we could even discuss my appointment. I didn’t leave the surgery till 8.30. Why are the staff not ready for 8am I booked that time for a reason so I wouldn’t be late for work. It’s very frustrating.

— Nicola M

Verified review (1596047) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. I am sorry your appointment should not be delayed, all staff should be ready to begin their shift on time. We will share this with our team and take learning from it.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

On the ball for vaccinations

This is a review for Crookhorn Surgery

Text message received with link to on line booking system. Appointment made a few days hence, vaccine given with minimal wait.

— Shirley C

Verified review (1596046) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Asthma clinic

This is a review for Crookhorn Surgery

I’m very happy with the surgery and the asthma clinic.

— Anonymous

Verified review (1596045) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Paulsgrove Surgery

Good service.

— Anonymous

Verified review (1596043) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

On time

This is a review for Kingston Crescent Surgery

On time and treated in a very respectful way.

— Anonymous

Verified review (1596039) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Friendly, polite which put me at ease

— Anonymous

Verified review (1596037) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I am very happy with the practice but I have not seen a dr in 3 years face to face, which at times I would like to do.

— Rosemary M

Verified review (1596036) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

KINGSTON CRESCENT SURGERY

This is a review for Kingston Crescent Surgery

I haven't been to Kingston Crescent Surgery since November 2021 so I'm confused as to why I have bee asked to do a review for this surgery. I refuse to go to Kingston Crescent Surgery since November 2021 when I was forced to wear face covering when I am exempt from wearing any as I have breathing problems and I just can't breathe with one on.

— Jenny J

Verified review (1596035) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you received a request when you had not attended, if you receive a request you can decline to respond.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse was very pleasant, helpful

This is a review for Crookhorn Surgery

Attend for a blood test, which was on time. Nurse was very pleasant, helpful and there were no problems.

— Paul S

Verified review (1596034) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

I waited over 30 minutes passed my appointment just for my B12 injection.
I’m pretty sure a lot of patients were annoyed as well.

— Lisa S

Verified review (1596032) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. I am sorry that your appointments was running late, usually you are advised when checking-in if there is a delay in your appointment. Generally the only reason that appointments run late , is due to clinical need.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient