Portsdown Group Practices

Consultation

This is a review for Kingston Crescent Surgery

The consultant was very knowledgeable and courteous. Did her best for my treatments.

— Vinay K

Verified review (1595665) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Paulsgrove Surgery

Staff are very nice and the Doctor is very good and very approachable. I will rate him as excellent.

— Annaliza A

Verified review (1595645) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Using the phone to call you was a waste of time. I came in and everything was done within a few moments.

— David H David H works at Wightlink as Crewman

Verified review (1595642) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that calling was a waste of time, but pleased when you came in that we were able to assist.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

E consultation

This is a review for Cosham Park House Surgery

Had an email to ask to get in arrange an appointment. Had to wait 24 hours before I could do so online. Filled in e consultation form, had an email back saying if I hadn't heard from surgery within 48 hours to contact surgery. Then received another email saying someone would contact me within the next 10 working days. What a joke.

— Anonymous

Verified review (1595608) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We will contact patients to advise them that they need to make an appointment and sometimes will give a timescale within to try to arrange this, however this is more to try to give contact as to how soon this needs to be done. We do have a maximum capacity for eConsults and you may need to waiting until the next working day to complete one, as the forms are via a third party, you will automatically receive a message that you will receive contact within 48 hours, for us, this will be by text message with our own timescale of a response which is within 10 working days. This is a completely acceptable time frame for a routine appointment.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Everything was explained

This is a review for Kingston Crescent Surgery

I had a telephone conversation re my treatment. Everything was explained fully to me.

— Elizabeth C

Verified review (1595607) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I have not had one no appointment’s available

This is a review for Kingston Crescent Surgery

I think this surgery is very poor and needs a good shake up

— Mary S

Verified review (1595588) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we are not providing a service to your expectations.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Everything was done on time

This is a review for Kingston Crescent Surgery

Everything was done on time. Didn’t have to wait too long.

— Anonymous

Verified review (1595585) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

The booking in system is fine, but there were no wipes provided, so I was unable to wipe the screen down, which was poor with all things considered. The waiting time was short and sweet. The person who dealt with me for my test was talkative and reassuring, but surprisingly didnt' wear gloves or a mask, which I found odd!

— Dennis B

Verified review (1595578) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank your for your feedback. Yes there should be wipes available to wipe the check-in screens which we ensure happens going forward. When you are being seen by a clinician they should be wearing a face mask, but only gloves dependent on what is being done. We will highlight these areas with our team and ensure this is improved going forward.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Asthma review

This is a review for Crookhorn Surgery

Review of current situation regarding severity of ailment and treatment.

— David L

Verified review (1595572) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

A satisfactory blood sample.

— Anonymous

Verified review (1595571) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

A satisfactory telephone consultation.

— Anonymous

Verified review (1595570) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor was Great

This is a review for Kingston Crescent Surgery

My experience with the Portadown practice has been a life saver, been really unwell got an emergency appointment and doctor was Great and thank Goodness for him.

— Anonymous

Verified review (1595567) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Nurse needs to be more gentle with her paitents

— Anonymous

Verified review (1595563) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank your feedback. All nurses are trained to be gentle with patients where required, we are sorry that this did not happen in your case.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Sample

This is a review for Cosham Park House Surgery

I find the reception staff and all Medical staff very friendly and helpful.

— Edward B

Verified review (1595556) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen quickly

This is a review for Kingston Crescent Surgery

Seen quickly, very polite, informative.

— Jacquelynne T

Verified review (1595553) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Kingston Crescent Surgery

Excellent service from this responder, she has restored my faith in the surgery. She went out of her way for me. Well done.

— Derek B

Verified review (1595537) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods taken

This is a review for Somerstown Surgery

This was done efficiently and with care. I asked for a butterfly needle as I am small and this helped to get the blood first time.

— Alida B

Verified review (1595527) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Put me at ease

This is a review for Cosham Park House Surgery

Nurse was very professional and put me at ease, didn’t have to wait long.

— Joan S

Verified review (1595523) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

The triage nurse who took my blood was excellent, had a bit of trouble as my veins are not too clever. But she put me at ease talked me through it and it was fine in the end.

— Richard H

Verified review (1595519) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I came for a blood test which I had queried on the phone as I only had one about a week before. When I arrived I was told there was no paper work to authorise this test so it was a mistake and so I received apologies from the nurse and left.

— Jean S

Verified review (1595517) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that your attended and it was unnecessary, I am pleased the nurse apologies and will share this with our team, to try to prevent this happening again in the future.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient