Portsdown Group Practices

Very efficient with ample seating area.
The blood test itself was carried out with the utmost professionalism.

The staff are always polite, and informed me all the time they treated me.

The last time I went to the surgery found everyone to be very helpful and professional, very happy with the service.

Well organized, thank you.

It was ok, I had a blood test, it was done on time and very professionally, no problems

Excellent service with dignity.

Very helpful and informative regarding my illness and the treatment plan.

The staff were very polite and respectful. An appointment with the Dietician didn't feel rushed at all. All bases covered and plenty of time given to ask questions and plan ahead. Open door policy invited.
I was involved in every step and consulted on my opinion of certain drugs.

There's not much to say really. It was a telephone review of medication.

I was greeted with a smile, nurse did what I was there for and then looked at my notes, she informed me that I was due some jabs which was really good because never would have known. I was very pleased as this was my first 5ish at Kingston practice.

Had blood test done, the nurse was nice and friendly, did not have to wait long.

I am not happy that I had to repeatedly countact the surgery myself regarding change to my medication.

Not too bad got an appointment, unusually the wait on the phone was quite short which was a lot better, if you have upgraded well done, if not I was just lucky.

Fast efficient service, best thing I've done changing to this surgery. Staff always a delight friendly and approachable.

This is the first time for a long time that I have needed to engage with my GP surgery. Fundamentally I want you to know that the process has not been easy. Whilst I was very impressed at the speed of getting the necessary medication, I have not yet actually seen or been assessed by a Dr. No one has discussed my weight, lifestyle, current issues. It has only been about getting my blood pressure down and not why it might be high. Information has been conflicting between what the Dr said about follow up blood tests and the reality. The nurse has been very reassuring and managed to negotiate changes to my medication via the on duty Dr, but no one has taken an overview of my treatment. My recent blood draw has caused a dramatic reaction to my arms, which is the only reason a Dr was called to check it at my latest nurse appt. Now I await an annual review so have no reason to see anyone else. All of this is based on my blood pressure readings only which seems odd to not have a double check in case I am not using my machine properly. I also submitted an E consult on 18th Feb, had heard nothing by 18:30 on 21st so resubmitted again, still nothing. This was to discuss a change in statins due to some side effects. I managed to get this changed at the nurses appt but disappointing not to have heard beforehand. My blood test required repeating but I was never told what for or had the results explained. The nurse told me the reading in question so I looked it up on Google.

Nice and polite staff. Appointment 10 min early.

Service was on time, calming and professional service.

Arrived just before my due time, signed in with the auto register and was called promptly and politely and a smile - My blood was taken and I asked a couple of questions which I answered to my satisfaction and that was it quick and easy.

Called about problems I had, was given a sick note and asked to come in for blood tests, made appointment for next day, arrived at surgery 5 minutes before my appointment and was seen on time, nurse was lovely when taking bloods. Got results within 2 days and prescribed folic acid. Prescription was at my allocated pharmacy when I got there.

I was pleased with my recent appointment as I found I had plenty of time to discuss any concerns I had.