Portsdown Group Practices

Recent appointment

This is a review for Kingston Crescent Surgery

I did make an appointment with the doctor, but thought being it was an injection I would only see a nurse. I was surprised when a doctor did it, as haven’t seen a doctor for a while like about 3 years.

— Mary A

Verified review (1591456) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very impressed

This is a review for Kingston Crescent Surgery

I have only been a patient here for a couple of months but I have been very impressed by the service and treatment I have received even during this pandemic. I appreciate all the service I have received and the efficient if the staff.

— William N

Verified review (1591453) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment was very good

This is a review for Cosham Park House Surgery

Appointment was very good, forgot my mask so the receptionist supplied me with one, never to wait very long, excellent service.

— Robert W Robert W works at Retired as Retired

Verified review (1591442) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurses are really lovely

This is a review for Kingston Crescent Surgery

Never have any issues booking an appointment and the nurses are really lovely!

— Anonymous

Verified review (1591441) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and helpful

This is a review for Somerstown Surgery

I have always been pleased with the reception I have received when I arrive at the surgery. The staff have always been kind and helpful, and I am very satisfied with the treatment I have received.

— Joyce R

Verified review (1591430) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

The staff are very friendly and helpful however, trying to contact via telephone in the time slot allowed can be quite horrific, with huge queues.

— Richard S Richard S works at Armed Forces as Lecturer

Verified review (1591427) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I arrived just on time for my appointment and I have been welcomed by two very pleasant nurses. They have been helping me so that I could feel comfortable and have explained what my treatment was supposed to do to help me.

— Anonymous

Verified review (1591425) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Always excellent.

— Anonymous

Verified review (1591413) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

This is a review for Crookhorn Surgery

Very quick and fuss free.

— Jeremy L

Verified review (1591411) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

Appointment on time.

— Christine E

Verified review (1591401) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

Very poor! Receptionist amazing as usual but the HCA useless. Quite rude and forever messing appointments about even taking me off the system so that my appointment didn’t exist. Very poor again

— Anonymous

Verified review (1591372) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that the service you received was not as expected, please do complete a complaint form that is available on our website, we can then investigate and provide our feedback directly.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Disappointing

This is a review for Kingston Crescent Surgery

It is almost impossible to get an appointment at this surgery. You end up calling twice a day, at 8 and 2 to be told when you finally get through to someone that all appointments are gone and to try when the next appointments become available. They tell you to do an econsult but that seems to have been switched off for the last two weeks at least. They have taken on too many patients when swallowing up many of the local practices but do not have enough doctors to cater for their needs. I actually ended up hospitalised last year in a very serious condition for something antibiotics could have easily fixed if I had been able to see someone! Once you get an appointment the doctors and nurses are brilliant, but it's so stressful trying to get to them. I have tried to make a complaint before but nobody ever got back to me. Very poor service to be honest

— Anonymous

Verified review (1591364) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. All complaints that are received following our process are investigated and responded to within 40 working days.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

All very efficient

This is a review for Crookhorn Surgery

Simple blood test. In and out in 10 mins. All very efficient.

— Anonymous

Verified review (1591351) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very understanding

This is a review for Cosham Park House Surgery

It was especially easy to book an appointment with a nurse, and all the nurses are very good and very understanding.

— Anonymous

Verified review (1591347) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

The nurse who took my blood, was very cheerful, friendly and professional.

— Denise S

Verified review (1591346) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

14th Feb was my first experience as my previous Doctor had closed. The speed of treatment and kindness was lovely, I thanked the receptionist for all their help. 21st Feb I had to go to have another ECG and blood pressure. I asked the lady taking blood if she could look at my leg, which was black, I was pretty sure it was bruising but I wanted reassurance. So ...couldn't get anyone to look at it, saw receptionist (she was lovely) and to wait for a Doctor. I hadn't been home long and Doctor phoned and asked me to go back and I saw a lovely Nurse who put my mind at rest. My point is surely someone could have seen me while I was there. I am lucky that my husband could bring me straight back as there were some appointments, some people don't have transport to go back again to Doctors when all that is needed is a little reassurance. I was very happy with all the help I received but do think someone could have looked while I was there as there were appointments.

— June P

Verified review (1591336) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast and on time

This is a review for Crookhorn Surgery

Fast and on time, both members of staff very pleasant.

— Peter B

Verified review (1591334) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

Efficient and supportive.

— Sheila H

Verified review (1591329) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Was given an urgent appt with a GP due to having kidney stones, didn't see a GP at all but a nurse...was told I would be seeing a GP....sadly this is common practice now we dont get to see a GP and most of the time don't even get to speak to one...

— Carole S

Verified review (1591317) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice nurse

This is a review for Crookhorn Surgery

I was seen on time. Very nice nurse took my blood test. All reception staff friendly.

— Eileen E

Verified review (1591315) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient