Portsdown Group Practices

Your recent appointment

This is a review for Kingston Crescent Surgery

Not very happy with service cant get through to get get an appointment with surgery

— Anonymous

Verified review (1591313) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have made several recent changes that have evidenced an increase of appointments, however this is working within the limited resources available to us.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Kingston Crescent Surgery

The nurse that did my blood test had done something wrong not sure what exactly. It caused my arm to be swollen for 3 days and bruise that only has gone after 18 days of the blood test. My arm was extremely painful and I had limited mobility.

— Anonymous

Verified review (1591312) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that your experience of a blood test led to bruising, swelling and discomfort, this are common side effects of blood tests, however please do contact the Practice on 02392 627765 or complete a complaints form available on our website, we can then investigate and provide our findings.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Had appointment for steroid injections. Saw a lovely guy Carl who had a very calming manner. He had to call in the doctor as because of swelling he could not pinpoint the exact area. The injections were administered very professionally.

— Carolyn L

Verified review (1591306) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Better than I’d hoped!

This is a review for Kingston Crescent Surgery

The phone waiting times were reasonably acceptable and it’s useful to be informed where you are in the queue. This was a follow up appointment for blood tests and these were taken the very same day. Hadn’t expected that! Waiting time at the surgery was about five minutes. The test results were back within a couple of days and my GP texted me. All I’ll say is that I blame the lockdown and that her diagnosis was probably spot on!

— Geoffrey G

Verified review (1591305) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

This is a review for Kingston Crescent Surgery

Excellent service even though I don’t like to part with blood, perseverance won in the end.

— Lois P Lois P works at PSUK as Dispensing Doctors Account Manager

Verified review (1591304) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Cosham Park House Surgery

Helpful and polite.

— Anthony C

Verified review (1591302) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Spoke to call centre for medication advice, operator extremely helpful; allowed me to explain fully and guided me to use the online book an appointment system.

— Gillian C

Verified review (1591294) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Physiotherapy

This is a review for Crookhorn Surgery

Have started coming here rather than the QA Hospital as it’s easier (and free) to park. Have been seeing Tim Barton for Physio following a car accident. Have never had to deal with reception staff as Tim has always come out to meet me in reception. Nothing negative at all about my visit, Tim is a credit to his profession and the NHS. Incredibly nice man, easy to talk to, explains things thoroughly each time I visit and has helped me a lot with exercises to manage my pain.

— Clare L

Verified review (1591293) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prolia injection

This is a review for Cosham Park House Surgery

Arrived for my appointment, I was able to check in easily, Nurse called me on time, explained everything before doing injection and asked me was I ok with it all, felt at ease, no problems.

— Anonymous

Verified review (1591287) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good.

— Anonymous

Verified review (1591276) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made me feel at ease

This is a review for Kingston Crescent Surgery

The nurse I saw was very friendly and made me feel at ease about everything.

— Anonymous

Verified review (1591272) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Very frustrating getting to speak to a health-care professional about problems.

— Anonymous

Verified review (1591270) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse very efficient

This is a review for Kingston Crescent Surgery

I attended for a blood test and had no problems at all. Nurse very efficient but friendly.

— Shirley T

Verified review (1591266) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse was lovely

This is a review for Cosham Park House Surgery

I attended recently for cervical screening. Nurse was lovely and reassuring, and procedure straightforward. No awkwardness. Helpful when I asked about my screening history too. I was in to the appointment early and out way ahead of time - very efficient too.

— Hayley A

Verified review (1591240) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

The nurse I see for my blood test was friendly and made me feel at ease I find trusting people very hard so when I go out I struggle but she made me feel at ease.

— Anonymous

Verified review (1591239) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

40 year health check

This is a review for Somerstown Surgery

Very efficient, seen quickly and friendly staff.

— Anonymous

Verified review (1591115) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

Need more help with appointments

— Anonymous

Verified review (1591064) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are constantly reviewing our limited resources, and making changes to ensure that we maximise the number of appointments made available to patients.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Aches and pains, hips, knees and back

This is a review for Kingston Crescent Surgery

I am finding it hard to get around as my hips, knees and back are very painful and the doctor has referred me for Physio and I'm awaiting a call from Orthopaedic Department to be given an appointment to be seen.

— Anonymous

Verified review (1590958) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was lovely

This is a review for Kingston Crescent Surgery

The nurse was lovely. I had to have my coil checked and was uncomfortable as was still bleeding and she really made me feel comfortable I’m so glad it was her who did the check. Thank you.

— Anonymous

Verified review (1590905) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

The doctor was not interested and I felt like I was not welcome and he could not wait to get me out the door

— Anonymous

Verified review (1590886) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you feel you were not made welcome and your appointments was rushed. We will share your experience with our team and take learning to use going forward.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient