Portsdown Group Practices

I went in for a blood test

This is a review for Kingston Crescent Surgery

I went in for a blood test. Was taken to the consulting room. Despite having poor veins the healthcare assistant managed to find a vein and I only got a very small bruise.

— John L

Verified review (1590512) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

To see nurse

This is a review for Cosham Park House Surgery

I had to see the nurse, I was very frightened but she was so kind and put me at ease.

— Jacqueline R

Verified review (1590508) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly staff

This is a review for Cosham Park House Surgery

Very friendly staff, made me feel right as ease.
Unlike my regular surgery.
Thumbs up from me.

— Amanda P

Verified review (1590507) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

I've had an ongoing issue with heartburn for as long as I can remember, the GP has always been aware of this and I have been pushed away with medication for years, it's now got to the point where I can't eat, can't sleep, am loosing weight and had to call 111 as I believed I was having a heart attack and STILL the GP has made absolutely no effort to even try and investigate or diagnose the issue, instead I've been given even more medication despite the fact I was happy with my current dosage and I already explained time and time again to countless doctors that I believe this to be more then heartburn because of the immense pain I was in and still am in. I have felt patronised and made to feel stupid every single time I have got in contact with the doctors . It's affecting my work life and my home life due to the pain and no one seems to care so I'm not really sure why we even have a GP if I can't even come to them for help.

— Joshua S

Verified review (1590506) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. To enable us to investigate your concerns please either telephone 02392 627765 or go to our website and complete a complaints form, we can then provide our findings directly to you.

Overall, how was your experience of our service? Very poor

Appointment

This is a review for Crookhorn Surgery

For the second time I asked about an Asthma review and the nurse that did the blood test told me a nurse would ring. Previously asked at reception. Ignored on both occasions.

— Kathleen E

Verified review (1590500) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. I am sorry that you have had no contact with regards to your asthma review. Please contact the surgery to arrange to have one booked.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dire service.

This is a review for Paulsgrove Surgery

Hopelessly inefficient.

— Anonymous

Verified review (1590494) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that we are not providing an service to your expectations, we will share this with our team.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Good customer service.

— Julie W

Verified review (1590492) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

Always polite

This is a review for Cosham Park House Surgery

Always polite and prompt service.

— Yvonne J Yvonne J works at Portsmouth NHS Trust as House keeper

Verified review (1590488) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fantastic service

This is a review for Kingston Crescent Surgery

Saw the Practice nurse to have 30 clips removed. Went in before time, the nurse was brilliant. Clips out, wound cleaned and dressed and an appt made for a weeks time. Fantastic service.

— Kevin A

Verified review (1590486) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

Very efficient

— Peter B

Verified review (1590485) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff were excellent

This is a review for Somerstown Surgery

Appointment was on time and the staff were excellent like other visits.

— David B

Verified review (1590484) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Ulcerated Varicose dressing

This is a review for Cosham Park House Surgery

Every visit is just PERFECT. The staff are wonderful and are always cheerful. I like to tell them a funny story or joke connected to my Forces Career, to put a smile on their face. They have my greatest admiration. I couldn't do their job, I'd get angry and say something in reply or make their dressing tight and uncomfortable. But the staff rise above always with a smile.

— Calvin G

Verified review (1590483) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

I was treated with respect and dignity and with the feeling that they actually cared about me which so often the case anymore.

— Terence G

Verified review (1590481) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Cosham Park House Surgery

I found the staff very nice and it was running smoothly.

— Anonymous

Verified review (1590477) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Needed more time and understanding

— Julie K Julie K works at Nhs as Carer

Verified review (1590476) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff were very nice

This is a review for Paulsgrove Surgery

All the staff were very nice and it made the visit more relaxing.

— Susan M

Verified review (1590475) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

Very good service

This is a review for Crookhorn Surgery

I arrived 5 mins early and booked in on the console, hand sanitsers was blocked up but did manage to get enough! Waited 10 mins and was seen by the nurse for my B2 injection, all administered OK and the nurse, although unable to answer all my questions, suggested making an appointment with the Dr in next 2 weeks for further information which although helpful in one way, almost impossible to do at this moment in time!

— Sandra D

Verified review (1590473) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Had all tests from blood test and checked stomach and dr saying it’s anxiety.

— Anonymous

Verified review (1590472) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thank you very much

This is a review for Cosham Park House Surgery

I have always had good service which is always very punctual with a very polite and professional person, thank you very much.

— Sheena F

Verified review (1590468) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Problems trying to get an appointment to see a doctor by the time you get through all appointments have gone I was waiting for 35 minutes.

— Julie B

Verified review (1590466) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. It is well publicised that access in general to Primary care is difficult, however we have implemented some changes and can evidence can that we are already providing an increase in the number of appointments being offered to our patients.

Overall, how was your experience of our service? Poor