Portsdown Group Practices

Blood test

This is a review for Kingston Crescent Surgery

As always the staff were very helpful and professional.

— Janet B

Verified review (1587704) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

My appointment.

— Anonymous

Verified review (1587695) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Somerstown Surgery

Quick and efficient service.

— Paul T

Verified review (1587666) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

You are doing a very good job.

— Ingolfur J

Verified review (1587661) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Politeness goes a long way.

This is a review for Kingston Crescent Surgery

Was seen on time and treated in a polite way. Despite my nervousness I was made to feel calm. Good service from nice people working under pressure.

— Clive E

Verified review (1587644) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Was a bit disappointed, felt like as I was the last appointment of the day it was a bit rushed, I mentioned I had issues with my ears and he had a look and didn’t actually offer any help with it.

— Hayden S

Verified review (1587643) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that your feel that your appointment was "a bit rushed" as you were the last of the day. We always try to ensure at whatever time you attend you are listened to and your concerns addressed. We will share your experience with our team and take learning to improve going forward.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I was pleased with my last visit, no problems at all.

— Anonymous

Verified review (1587637) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

Very good service.

— George C

Verified review (1587633) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Absolutely brilliant

This is a review for Somerstown Surgery

Absolutely brilliant, called up regarding a medical matter I was really worried about, got me in same day, gave me all the necessary help and can’t fault them one bit. Have just moved to the area and I’m glad I registered here!

— Anonymous

Verified review (1587632) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Little bit frustrating as had an appointment booked for 13:05 but had to wait until 13:35 to be seen. Had taken time off work for the appointment and had to explain to my boss the reason for my late return.

— Anonymous

Verified review (1587631) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that your appointment ran late, usually the only reason that this happens is due to clinical need, however you should have been advised either by reception, or when you used the self-check-in that there was a delay.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Nothing to record.

— Anonymous

Verified review (1587626) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Excellent and friendly.

— Anonymous

Verified review (1587613) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

After difficulty getting through to surgery my daughter in America managed to get me a telephone appointment on line through my details I gave to her. A doctor phoned me as promised and arranged for me to have an appointment which I had.

— Anonymous

Verified review (1587612) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Getting Blood tests were fine.
Filling in the econsult form wasn't so easy. Have to do it at 8am so you don't miss out. Not sure the point of form if restricted to when you can access it.

— Louise P

Verified review (1587611) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic nurse

This is a review for Kingston Crescent Surgery

Specialist nurse was there with Judith, very caring and helpful changed medication and went through all options, very good and explained why bloods are so high.

— Elizabeth S

Verified review (1587610) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service ONCE through on phone!

This is a review for Somerstown Surgery

Getting through to speak to the reception team was a challenge. The system kept saying too busy try again! However once through a very speedy triage call back from GP and prescription issued to chemist of my choice

— Amanda B

Verified review (1587607) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Requested appointment

This is a review for Crookhorn Surgery

All good.

— Rosemary R

Verified review (1587606) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I had a blood test

This is a review for Cosham Park House Surgery

This blood rest was the second in a week but the nurse had no idea why! I then got a text asking me to make another blood test appointment for a months time! I have to take iron tablets as I'm anaemic. However I still dont know what else is wrong! I have had stomach trouble for over a month now and no amount of anaemia tablets will solve the problem! I really feel as though I need to see a doctor as this cant be right

— Jill R

Verified review (1587602) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. If you are concerned that the agreed plan of action does not seem to be making any difference, you should re-contact to discuss your next options.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly service

This is a review for Kingston Crescent Surgery

Friendly service throughout the whole process.

— Tracey D

Verified review (1587600) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Paulsgrove Surgery

The nurse I saw was great. Although I didn’t need a weight loss leaflet in my face, I don’t have much confidence as it is. I spent years in a relationship that left me feeling disgusting and spent the last 5 years avoiding another relationship because I hate my body. I’ve lost a lot of weight in the last 5 years and dropped 2 dress sizes. Not the nurses fault at all, she’s doing what has been asked of her. I went in for a blood test because I’ve been really unwell, I didn’t go for advice regarding my weight.

— Stacey R

Verified review (1587599) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. As part of our duty of care and looking after your health it is important that we address weight, we do understand that for some patients this is a difficult subject.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient