Portsdown Group Practices

Blood test

This is a review for Kingston Crescent Surgery

My appointment was punctual, a professional and very nice nurse took the blood without any problems and without pain.

— Anonymous

Verified review (1583380) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak ogólnie oceniasz nasze wrażenia z korzystania z naszych usług?</font></font> Very good

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak bardzo jesteś zadowolony, że jesteś traktowany z godnością i szacunkiem przez personel?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">W jakim stopniu jesteś zadowolony z tego, że przychodnia lekarska angażuje Cię w podejmowanie decyzji dotyczących leczenia?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak bardzo jesteś zadowolony z wyniku leczenia?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Co najlepiej Cię opisuje?</font></font> Patient

Your Personally

This is a review for Crookhorn Surgery

Gone are the days when you see the same doctor. You seem to have to go over things every time. I understand the reasons they are going through. Why does it seem there are less doctors at Crookhorn.

— Anonymous

Verified review (1583379) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Unfortunately we cannot guarantee that the same clinician will provide your care, however I would like to assure you that doctors move sites to ensure that the same number of sessions are covered by a GP.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Cosham Park House Surgery

Difficult to see a GP.

— Tracy G

Verified review (1583375) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Appointment with Dr Gaught

This is a review for Crookhorn Surgery

My consultation was very thorough and my blood test results were discussed with me very promptly over the phone.

— Jill L

Verified review (1583374) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pharmacy feedback

This is a review for Cosham Park House Surgery

Feedback for pharmacy phone call. I was pleasantly surprised by the listening and sensitivity of the gentleman that phoned me re the appointment I requested to discuss with me the need to raise the dose of my medication.
I felt listened to and not rushed, the reasons for the blood test to enable him to decide if he agreed with my request. As I have had some negative treatment from the surgery in the past, this was a positive experience.

— Wendy J

Verified review (1583362) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind feedback. We will share this with our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional staff, caring

This is a review for Cosham Park House Surgery

Professional staff, caring and knowledgeable treatment. Given good insights into managing my condition. Regular follow-ups to see how I'm feeling and getting on. Overall very happy.

— Anonymous

Verified review (1583358) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

This is a review for Kingston Crescent Surgery

For once I experienced excellent service. I went into kc surgery at 8.10am and requested to speak to a doctor about a medical issue. The receptionist (new one) was very helpful and by the time I got indoors the doctor called me at approx 8.40. She prescribed medication which I was able to pick up almost immediately and start the treatment needed. Thank you/

— Valerie F

Verified review (1583352) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Very good as always.

— Patricia B

Verified review (1583350) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods test

This is a review for Somerstown Surgery

Was really a nice time, the staff were understanding, the nurse was lovely, both the nurse and staff went out of their way to help me find results from xmas from QA and my docs.

— Anonymous

Verified review (1583349) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave such kind feedback, we will share with the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Cosham Park House Surgery

The reception was very good and helpful, the nurses are polite and assuring when giving me my injection, haven't seen my doctor for some time.

— Anonymous

Verified review (1583347) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Lady on desk very helpful in booking appointment same for nurse how took blood.

— Mark H

Verified review (1583340) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very efficient

This is a review for Cosham Park House Surgery

Very efficient, x- rays arranged the following day and awaiting hospital appointment.

— Anonymous

Verified review (1583336) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

I gave a 1 because you can never get through to anyone and can never see a doctor so have to ring 111. I have never seen the same doctor or even been to my own surgery so I have to travel. I never had this problem when I was at Hanaway surgery.

— Gary S

Verified review (1583330) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Very poor

Very happy with the prompt help

This is a review for Kingston Crescent Surgery

Very happy with the prompt help and advice given to my husband. Just to say he was seen at Somerstown central surgery.

— John C

Verified review (1583329) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Disappointing

This is a review for Cosham Park House Surgery

Disappointing, had 9am appt wasnt seen untill 10.40 with no explanation as to the reason yet supposedly booking in staff knew that all appts were running very late and the reason why but didnt inform me.

— Anonymous

Verified review (1583327) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you did not receive an explanation for the long wait time you experienced. You should have at least received an apology at the time. We will share your experience with our team to improve this going forward.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Surgery quiet. New phlebotomist. Blood test appointment lasted under 2 minutes. Travel time to surgery for appointment - 55 minutes!

— Michael B

Verified review (1583326) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that your travel time far outweighed your appointment time, however we do not have any control over the time it takes to travel to an appointment.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant and kind

This is a review for Crookhorn Surgery

Very pleasant and kind reception with all at surgery.

— Anonymous

Verified review (1583322) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Cosham Park House Surgery

Quick and efficient service.

— Darren M

Verified review (1583319) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I am 88 year old man who is very hard of hearing, Dr Mosley was very patient with me and showed great empathy.

— James G

Verified review (1583318) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Straightforward and on time

This is a review for Paulsgrove Surgery

It was simple, straightforward and on time. I could ask for little more.

— Mark C

Verified review (1583316) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for sharing your positive, and timely, experience!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient