Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Receptionists think they are doctors and waited over 10 days for my sick note to be reviewed. Phoned 5 times asking for a doctor to reply to my e- consult and when I went into Kingston crescent surgery reception said if I don't like it I can find another surgery to go to! I have never needed to use my doctor's up till now due to me being diagnosed with PTSD and I can't wait to never have to use them again. They just put you on medication and leave you with no help or support, I've had to seek help myself with talking change.

— Anonymous

Verified review (1580680) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Our reception and call centre staff follow the guidance of our Partners, when asking questions and signposting patients appropriately. We are sorry that your sick note took 10 days to be processed, however this is an acceptable time frame. We support our patients to the best of our ability with both social prescribing and clinical input.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and considerate

This is a review for Paulsgrove Surgery

I had a short wait before the nurse see me, but when I did she was very nice to speak to and very kind and considerate.

— John C

Verified review (1580679) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the positive review - we are thrilled to hear you found our nurse to be kind and considerate.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A very good doctor

This is a review for Cosham Park House Surgery

Difficult to get an appointment but when did saw a very good doctor. She spent time and listened to me.

— Anonymous

Verified review (1580678) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kept me at ease

This is a review for Cosham Park House Surgery

Found reception lady helpful as first time being there and the nurse who took my blood test kept me at ease as I am nervous with blood tests.

— Anonymous

Verified review (1580677) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Cosham Park House Surgery

As ever my appointment went as expected.
Excellent service from the nurse.
Many thanks.

— Lorraine T

Verified review (1580676) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very poor experience. Told to book an appointment with the GP on 24th Dec if symptoms worsened. I tried at 11.30 am on Friday as symptoms had increased. Told to try again Tuesday at 10 am. Phoned at 10 am, 8th in the queue to be told that all appointments had gone for the day once I got through just a short while later. This is for my 9-week old baby.
This on the day only booking system is ridiculous.
I have attempted to book online and all of the doctor's appointments today are for flu vaccinations.
I have recently moved to the surgery and I have been appalled by my experience there so far. The man on the phone was nice and polite but the rest is awful.

— Nicola C

Verified review (1580675) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Access to Primary care is well documented as being an issue. We constantly monitor our staffing and maximise the available appointments for patients.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Didn't have to wait long

This is a review for Somerstown Surgery

I had a blood test on 22nd December, I didn't have to wait long. I haven't got the result yet.

— Karin B

Verified review (1580673) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments, we only contact patients with results that require follow-up.

Overall, how was your experience of our service? Good

Somerstown Surgery

This is a review for Somerstown Surgery

Up and down. Good and bad.

— Alan H

Verified review (1580672) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Neither good nor poor

Gained really useful information

This is a review for Kingston Crescent Surgery

I attended the travel nurse clinic for jabs and gained really useful information. During the visit the nurse also noticed I had an inflamed toe which she was able to get antibiotics from the doctor straight away avoiding a lot more pain and worry.

— Anonymous

Verified review (1580671) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

A successful discussion in lieu of a doctor.

— Hugh M

Verified review (1580670) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy

This is a review for Somerstown Surgery

We are very happy with the way my elderly mum is always treated at the surgery.

— Jean L

Verified review (1580669) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments, we are pleased that you are happy with the service you mum receives.

Overall, how was your experience of our service? Very good

Doctor that I saw was brilliant

This is a review for Somerstown Surgery

The doctor that I saw was brilliant. I felt that I was listened to. She did a thorough examination. Hopefully I shall be getting this sorted.

— Christopher L

Verified review (1580668) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments, we are pleased that you are happy with the service received.

Overall, how was your experience of our service? Very good

Did what was needed

This is a review for Kingston Crescent Surgery

Friendly service and did what was needed in getting my booster shot.

— Anonymous

Verified review (1580666) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I find it so difficult to get the help I need. Calling the surgery is hit or miss. I called the other day and was told I had to call back at 8 am the following day as my request for a call back couldn't be dealt with as I was too far back on that day's list. I called the following day and couldn't get through. All I need is a prescription for a reoccurring sinus infection but it's a nightmare to find the time and to battle to get through on the phone. When I have spoken with Doctors, they are always brilliant. It just appears there are too many patients at this practice.

— Matthew S

Verified review (1580665) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you have had difficulty gaining a consultation to enable a repeat prescription. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Poor

Professional medical care

This is a review for Cosham Park House Surgery

Excellent professional medical care to patients.

— Anonymous

Verified review (1580664) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Experience was great

This is a review for Somerstown Surgery

I recently had an appointment for blood sample and the experience was great. Staffs are amazing and helpful and services was excellent.

— Anonymous

Verified review (1580663) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments, we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Attentive doctor

This is a review for Cosham Park House Surgery

A short wait, very attentive doctor.

— Mark T

Verified review (1580661) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Doctor was very polite but insisted on an appointment at Crookhorn Surgery when I had made it very clear that I would not be able to get there. I am 84 and housebound and my relatives are all working.

— Margaret B

Verified review (1580658) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will offer appointments at other sites, however if you are unable to attend you can decline the appointment and wait for another to be available. We are sorry if this was not offered and will share this with our team and take learning form your experience.

Overall, how was your experience of our service? Neither good nor poor

Quickly and efficiently

This is a review for Somerstown Surgery

I was taken into the surgery quickly and efficiently and treated politely and courteously, staff were lovely.

— Heather W

Verified review (1580657) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments, we will share this with our team.

Overall, how was your experience of our service? Very good

Everything was fully explained

This is a review for Cosham Park House Surgery

Made to feel welcome and seen on time. Checkup dealt with in a very friendly and professional manner. Not rushed, everything was fully explained and given the opportunity to ask questions.

— Anonymous

Verified review (1580656) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient