Portsdown Group Practices

Somerstown Surgery

This is a review for Somerstown Surgery

Very good with service.

— Avril B

Verified review (1580655) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

Lots of help

This is a review for Crookhorn Surgery

Lots of help with everything.

— Anonymous

Verified review (1580654) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good and organised

This is a review for Cosham Park House Surgery

Very good and organised.

— Mark S

Verified review (1580653) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Had to wait a while for a reply. Would prefer face to face consultations.

— Malcolm F

Verified review (1580649) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we will share this with our team, and make changes where possible.

Overall, how was your experience of our service? Neither good nor poor

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I checked in with the screen and it said 3 minutes wait after 20 minutes I asked the receptionist to double-check if I was on the list, was told if I checked in with the screen I'm on the list 45 minutes later was told by the nurse who apologised that I wasn't on her list.

— Jason M

Verified review (1580648) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that there was an administration error, but we are pleased that the nurse apologised at the time. We will share this with our team and make improvements going forward.

Overall, how was your experience of our service? Poor

Staff were very nice

This is a review for Somerstown Surgery

Appointment was on time and staff were very nice.

— Martin C

Verified review (1580645) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

Prompt service

This is a review for Somerstown Surgery

Prompt service.

— Justine W

Verified review (1580644) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Was seen on time, nurse was helpful as to why I was there & friendly.

— Barbara S

Verified review (1580642) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Punctual appointment

This is a review for Cosham Park House Surgery

Punctual appointment, friendly nurse, professional when dealing with myself.

— Laura C

Verified review (1580641) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Perfect in every way

This is a review for Cosham Park House Surgery

I only saw female staff and the few that l had appointments with were perfect in every way.

— Doreen T

Verified review (1580640) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Still haven't received any response for my eConsult.

— Matthew R

Verified review (1580638) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. All eConsults are responded to within a maximum of 15 days, if you have exceeded this time frame please submit a new consultation or telephone the Practice.

Overall, how was your experience of our service? Very poor

Well-experienced staff

This is a review for Cosham Park House Surgery

Good customer service and well-experienced staff.

— Shine T

Verified review (1580639) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

There is nothing to shout about your mediocre service.

— Jason J

Verified review (1580637) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we will share this with our team and make improvements where possible.

Overall, how was your experience of our service? Neither good nor poor

Short waiting time

This is a review for Cosham Park House Surgery

Easy booking in, short waiting time, friendly staff.

— Neil S

Verified review (1580636) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Nurse was brilliant

This is a review for Somerstown Surgery

It was very clean and the nurse was brilliant.

— Nicholas J

Verified review (1580634) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

No hanging about

This is a review for Cosham Park House Surgery

Went for a blood test, in and out, no hanging about so good.

— Susan S

Verified review (1580632) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

The medical service was fine. Clean and cordial. I had to disclose a piece of medical history that was rather traumatic and was met with almost complete silence. I felt rather uncomfortable telling the strangers in the room. One said nothing, and one did not even talk to me. I would have expected a little more sensitivity to the subject and a little more understanding, and to maybe be signposted to somewhere else that could help me. I felt rather raw and traumatised. Other medical professionals in other fields have left me feeling quite supported but this was emotionally distressing.

— Maisie C

Verified review (1580631) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you did not feel supported by us on this occasion, we will share this with our team and make changes going forward.

Overall, how was your experience of our service? Neither good nor poor

Polite and helpful

This is a review for Cosham Park House Surgery

The Cosham Surgery is very polite and helpful.

— Denise D

Verified review (1580628) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Friendly and polite.

— David G

Verified review (1580626) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Everyone was friendly

This is a review for Kingston Crescent Surgery

Everyone was friendly.

— Jacob G

Verified review (1580627) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good