Portsdown Group Practices

My experience

This is a review for Somerstown Surgery

There are no doctors appointment available when ever you ask for one

— Syed M

Verified review (1577459) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. All patients are triaged and are appointed with the relevant clinician.

Overall, how was your experience of our service? Poor

Somerstown Surgery

This is a review for Somerstown Surgery

I was able to see a Doctor on the day who prescribed me some antibiotics. This is what was required.

— Anonymous

Verified review (1577445) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your comments we are pleased that your experience was to your expectations.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Steroid injection left knee

This is a review for Kingston Crescent Surgery

Spoke to Dr Morsely on the 15th September and was told the waiting time for a steroid injection was 6-8 weeks and yet I did not get an appointment until the 1st Dec. Was very disappointed to find out that a paramedic was going to do the injection and told that GP's don't do these injections anymore. I had no choice and reluctantly agreed to let him do it as I didn't want to wait for yet another 10-12 weeks.

— Marie H

Verified review (1577356) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for helping us improve with your feedback.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

Friendly staff. Good service from all.

— Anonymous

Verified review (1577332) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Kingston Crescent Surgery

Nurse Prac - Amy was very helpful.
Improvement - It would be helpful to have the option to discuss with the medical personnel one speaks to after the appointments in case of any further queries.

— Carisa R

Verified review (1577324) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Geoffrey H

Verified review (1577230) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

This was a follow up appointment and the clinician remembered me from my previous visit. He was courteous and professional and apologised for the delay to my follow up and explained the reason for it. He referred me to another clinic and I received a call from them within two hours, I feel this was very efficient.

— Emma L

Verified review (1577222) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Painful Nipple

This is a review for Crookhorn Surgery

I have had pain in my left nipple for about 2 weeks now. I phoned the surgery and had phone call appointment, followed by an appointment in Crookhorn. I have been referred to breast clinic in QA.

— Anonymous

Verified review (1577218) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone appointment

This is a review for Kingston Crescent Surgery

Not very good. It was supposed to be a face to face which was changed by text notification. Christopher DOES NOT NEED TO SEE A PHYSCHOLOGIST which was never discussed but was suggested later by text. Christopher needs help to walk again and be strengthened.....the Solent NHS health care worker was excellent when she visited but couldn't offer any help. It's breaking my heart watching Christopher waste away in bed....please. HELP US

— Christopher C

Verified review (1577216) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for helping us improve with your feedback.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Excellent, brilliant.

— Joeffrey F

Verified review (1577213) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

It has a good waiting area that is clean and tidy.

— Anonymous

Verified review (1577207) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Smear test

This is a review for Somerstown Surgery

I had a lovely nurse, I was a little nervous and she talked me through everything and reassured me throughout. Thank you.

— Annie D

Verified review (1577185) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen very quick

This is a review for Kingston Crescent Surgery

Was seen very quick. All good.

— Steven D

Verified review (1577154) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Flu jab

This is a review for Somerstown Surgery

Well I had a very positive experience, the receptionist was lovely and welcoming and I was nervous, bit needle phobic so she put me at ease. The nurse was absolutely brilliant, friendly and very quick, thankfully! 10/10.

— Mary V

Verified review (1577133) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Crookhorn Surgery

Blood test.

— Anonymous

Verified review (1577110) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Jabbed

This is a review for Somerstown Surgery

Having been sent to The Hub, by the person I spoke to on the phone, they did there utmost to deal with a situation they shouldn't have had to. Many thanks to the staff for their help and consideration.

— Jane W

Verified review (1577103) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was kind and helpful

This is a review for Kingston Crescent Surgery

The nurse was kind and helpful and very professional.

— Anonymous

Verified review (1577100) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The best support possible

This is a review for Somerstown Surgery

I'm very happy to come to Somerstown Surgery because the staff are considerate and provide the best support possible.

— Elimare S

Verified review (1577079) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments we are pleased that you are happy to attend Somerstown Surgery.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

This is a review for Kingston Crescent Surgery

Friendly nurse, efficient and kind.

— Anonymous

Verified review (1577078) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I didn't visit the surgery, this was all on the phone. Every thing on the phone was good.

— Garry D

Verified review (1577072) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good