Portsdown Group Practices

Appointment was useful. Doctor was helpful but understanding language proved a little difficult.

Staff were polite, efficient and friendly. The nurse that treated me was so lovely. She engaged in conversation and didn't make me feel as though I needed to hurry out. She took her time and answered every question to the best of her knowledge. There was a problem getting blood (veins not good) and she took so much care not to hurt me. Much appreciated.

This was my first time in coming to this surgery, I found that the signs for seeing the nurse for a dressing change weren't in sight as you come through the main door. I followed the sign for Portsdown group practice on the left as you walk in the main door only to be told the whole place was Portsdown surgery and I was directed to were the nurse would see me. The nurse was polite, friendly and made me feel at ease.

Very carefully handled my situation and taken immediate action.
Following up with me over the phone.

I have always been treated well. Informed friendly staff are appreciated!

Always helpful as usual, never had a problem.

Couldn't go to Paulsgrove Surgery as the nurse was sick. However another appointment was made for CPH, and everything was fine.

Excellent reception staff.
I was late as I got lost, never been to that doctors before, but they still managed to fit me in.
Also Doctor brilliant x ray booked in and bloods.

There was a bit of a misunderstanding about my appointment however, it was dealt with quickly and very satisfactory.

Very professional and friendly.

Appointment given quickly and referred over to appropriate department. I would like to say thank you to all the team for their quick response.

Came for a flu jab, was in and out quickly, all friendly and efficient.

Great service! Nice atmosphere and friendly Staff. You are always made to feel welcome, nothing is any trouble. Thank you.

I was seen by Dr Laing who is my our family Doctor for over 15 years but I haven't seen him in person for nearly 8 years. I cannot ask for a better service to be honest. Good man.

Satisfied with the doctor.

Your telephone and booking systems are not fit for purpose. The attitude of 'use your mobile ' when I complained that your system does not recognise the key pad choices when I use my landline was patronising and down right rude. Also, when I have missed a call from your admin team, I am unable to return the call, as apparently your system does not allow for calls to be directed to other departments.
You wasted my time insisting that I needed to complete an e-consult, when I knew very well, that the conditions I was seeking advice for would need to be physically seen and felt....and then took a further 4 weeks to offer me an appointment
Given that I had completed an e-consult, you'd think that the GP would have then had the correct equipment needed at the appointment...but this was not the case, so I then had to rearrange a a second days work so that I could then attend a the Somerstown clinic, (I live in Paulsgrove, so a good job I drive!), to have the condition properly assessed.
If I could change practices I would, but I've tried and it seems that I have no other options than to stay with a practice that clearly can not meet the needs of its patients!

The times of day to make appointment are difficult for people who work early and cannot use a telephone at place of work. If you don't get through to surgery directly at 8am or 10am all appointments are gone for that day. Difficulty in making a routine appointment on a different day to the phone call made on the day.

Nice, kind and welcoming nurse. Removed sutures delicately, with zero discomfort.

In my opinion the surgery is managed poorly. And the front of house receptionist are rude, unhelpful and should be reminded they are not qualified medical practitioners and should not be telling people that they do not need to see a dr. I've been needing to see a doctor for various reason for a good few months and can never get to see one. And now my as a consequence my medication has been stopped because its needs to be reviewed. And I still cant see the dr. Also The recorded loop message on the phone line is unhelpful and frustrating. That needs to be revised and improved.

Very professional and helpful staff.
No problems at all.