Portsdown Group Practices

Very happy

This is a review for Paulsgrove Surgery

Very happy with the treatment that l received.

— Anonymous

Verified review (1575680) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

We are really pleased that you were happy with the treatment you received - and thanks for the 5 stars!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast and friendly

This is a review for Somerstown Surgery

Fast and friendly service.

— Anonymous

Verified review (1575679) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Painless

This is a review for Crookhorn Surgery

Painless.

— Anonymous

Verified review (1575678) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

The receptionists make me nervous they make me so uncomfortable I do not like to trouble them as I feel I am a nuisance.

— Anonymous

Verified review (1575677) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that this is your experience and would like to assure you, that our reception staff are there to assist you. We will share this with the team and take learning from your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No complaints

This is a review for Crookhorn Surgery

Having been with the surgery for about 30 years. I have no complaints about any appointment I have had up to and including the last one.

— Anonymous

Verified review (1575675) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and Easy

This is a review for Crookhorn Surgery

If you are able to book your appointment online then it’s a fast and easy process to do.
I was in and out in less than 5 mins for the vaccination too.

— Chloe E Chloe E works at Zurich Insurance as Application delivery manager

Verified review (1575674) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for taking the time to review. It is great to hear our online service was very accessible on this occasion. We take note of your comments about filtering - unfortunately this is not something we are able to influence - though we are addressing it as a city (as we all use the same clinical system) and trying to encourage change. We realise the online system can be far from user friendly when trying to book an appointment. In the meantime, we have put a handy appointment guide on our website to assist you in getting the best from the SystmOnline service.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So friendly

This is a review for Crookhorn Surgery

We went to the surgery for our flu jabs and decided to change surgeries within the group as they were so friendly.

— Anonymous

Verified review (1575673) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback - we hope that our customer service is consistent around all sites - however a benefit of being a registered patient of Portsdown is that you are able to access any of our sites at your convenience.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Easy and very friendly

This is a review for Paulsgrove Surgery

Quick, easy and very friendly.

— Stephen H

Verified review (1575672) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for the 5 star review and kind comments!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Hassle-free

This is a review for Paulsgrove Surgery

Was hassle-free, no one else was there.

— Christopher H

Verified review (1575671) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

It is eerily quiet at our smaller sites sometimes - we suppose that's our efforts to maintain social distancing taking effect! We are pleased to hear you felt your experience was 'hassle free'. Thanks!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

A very friendly surgery which we have just reregistered with having lived locally for sixteen years before living in London.

— John W

Verified review (1575670) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your review - we are pleased you have chosen to register with us. Whilst we hope you don't 'need us' very often - it's great to hear that your experience to date has been so positive!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

After trying for weeks to get through on phone finally spoke to a lady who told me that appointments are downloaded in evening which I never knew. Booked appointment then got face to face appointment in Crookhorn. The surgery was easy to find.

— Anonymous

Verified review (1575606) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Trying to get through for an appointment

This is a review for Cosham Park House Surgery

Calls for our own surgery, this way the staff wouldn't get so much abuse

— Sylvia P

Verified review (1575378) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

After waiting forever to finally see a doctor was told I needed an x-ray on lumps in my stomach and back but to wait until 5 days to book it, when I went to book it
I was told he hadn't even requested it. And the receptionist would make him aware he still hasn't requested it and I am still waiting and will have to wait for another 3 days after he does. Disgusting surgery I intend to sue you 100% No please give my name, maybe I will eventually find out what is wrong with me!

— Jeanette F

Verified review (1575299) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please complete a complaint form that is available on our website, this will enable us to investigate and provide our findings directly.

Overall, how was your experience of our service? Very poor

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Staff were polite, well presentable and prepared for me.

— Anonymous

Verified review (1575263) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Problem seeing a GP

This is a review for Kingston Crescent Surgery

Hell of a job to see a GP. Phone lines are always busy and when you do get through there is always a stacking system and you could wait up to 25 mins to speak to someone. Then there are no appointments available.

— Anonymous

Verified review (1575237) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are constantly reviewing the staffing at our call centre to ensure we provide more staff at our busiest times, we will continue to make improvements where we can.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient, friendly

This is a review for Somerstown Surgery

Very efficient and nurse who took bloods friendly and gentle. Lack of patient parking is a big problem, especially as this is not my local surgery and is not easily accessible using public transport.

— Marlene H

Verified review (1575207) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we do offer appointments ate all our sites, however you can choose to decline if getting their is an issue, this may increase your wait time for an appointment.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phone calls

This is a review for Kingston Crescent Surgery

Have been trying to see or talk to a doctor for over a week. Have austioarthritis which is giving me great pain. I phoned every morning at 8 am and every afternoon at 2 pm. I get a message every time telling me to ring back later, which I do for more than 20 minutes at a time, then I was told you're all booked up for the day try again tomorrow. After over a week still cannot get through.Even my chemist cannot help me as they need a prescription from a doctor, am living with constant pain, and do not know where to turn.

— Jeanette C

Verified review (1575205) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely and very helpful

This is a review for Kingston Crescent Surgery

Very quick response and the lady doctor was lovely and very helpful.

— Beryl A

Verified review (1575196) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Approachable and attentive

This is a review for Crookhorn Surgery

It was very good service, they were approachable and attentive. Didn’t need to wait for a long time for the appointment.

— Anonymous

Verified review (1575186) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for your feedback our our approachable and attentive staff.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Medical problem address and referral done for further investigation.

— Anonymous

Verified review (1575181) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient