Portsdown Group Practices

Appointment

This is a review for Crookhorn Surgery

It’s very hard to see a doctor and the e consult just doesn’t seem to work. I raised an econsult a while ago which resulted in me having a blood test. The results of the test have come back but the econsult has been closed. I was asked to raise another one which I did and referenced the first one. However, I have been asked to do it again with full details and not just reference the first one. It takes half an hour or so to do this and I just don’t have the time to keep repeating it.

— Richard W

Verified review (1574367) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. It is important that you complete the correct eConsult and also provide all the relevant information, however in this instance it does seems that you provided enough for a response. We will share this with our team and take learning from this experience.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good staff, poor equipment

This is a review for Somerstown Surgery

I recently had to wear a blood pressure monitor for 24 hours. It was uncomfortable and inconvenient.
After I returned the equipment, the nurse rang and explained that it was faulty and hadn't recorded any data.
I was told I would have to do it again and wait 3 weeks for a new appointment!
On a positive note, the staff were courteous and professional.

— Anonymous

Verified review (1574366) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback we are sorry that your bp monitor was faulty and hope that the second monitor was able to provide the readings required.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional, helpful

This is a review for Paulsgrove Surgery

Professional, helpful and friendly staff.

— Vicki J

Verified review (1574364) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for your kinds words about our team at Paulsgrove!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very satisfied

This is a review for Kingston Crescent Surgery

Very satisfied with the way my appointment was handled.

— Anonymous

Verified review (1574363) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

My appointment was quick and the nurse was very nice, polite and knowledgeable.

— Anonymous

Verified review (1574362) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Physio

This is a review for Kingston Crescent Surgery

The physio I saw was very professional and thorough.

— Patricia F Patricia F works at Whitmans laboratories, Petersfield as Assembly worker

Verified review (1574361) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Somerstown Surgery

Especially during covid times it’s been more difficult than ever to be seen anywhere. I was so happy to get an appointment so quickly and actually get all my tests and checks done straight away which were urgently needed. Very friendly and kind doctors and other staff. Thank you.

— Anonymous

Verified review (1574359) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are pleased that the service was to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Not get appiment

This is a review for Somerstown Surgery

Never get appointment when needed which me or my children hardly need as not rung every time ill little but get people ring daily different problem's seem to get appointment.

— Anonymous

Verified review (1574358) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We prioritise patients on a clinical basis only, access is an issue across Primary Care and we are offering everything we can with the limited resources available.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Cosham Park House Surgery

Very quick. Helpful receponist and jolly doctor.

— Derek L

Verified review (1574346) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu vaccination

This is a review for Crookhorn Surgery

Went for a Flu vaccination. The screen based sign in was a bit of a surprise. Easy enough to do though. Got called through quicker than expected. Got the jab. Everyone was friendly and polite.

— Anonymous

Verified review (1574343) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the feedback. We've have check in screens for sometime, although we understandably had to put them out of use during the pandemic. We are pleased to hear everyone was friendly and the clinic ran smoothly.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Paulsgrove Surgery

My appointment was very good and very professionally done.

— Anonymous

Verified review (1574098) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your professional experience at our Paulsgrove surgery.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

As always once you actually get to speak/see a health professional the support is advice/always very good. The issue with the group has always been getting appointments.

— Anonymous

Verified review (1574060) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we constantly monitor and make changes where possible to ensure that we maximise the appointments available across the site. We are pleased that the appointment was to your expectations.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Can't fault the treatment

This is a review for Kingston Crescent Surgery

Friendly and very helpful reception staff, can't fault the treatment and advice from medical professionals.

— Anonymous

Verified review (1574016) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Have been referred for investigations and tests which are upcoming.

— Anonymous

Verified review (1573955) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu Jab

This is a review for Somerstown Surgery

I was in and out in a matter of 2 minutes, can't ask for more.

— Anonymous

Verified review (1573858) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

Good, friendly service.

— Steven W

Verified review (1573759) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Many thanks for the positive review.

Overall, how was your experience of our service? Good

COVID Booster Vaccination

This is a review for Kingston Crescent Surgery

Extremely well organised appointment, staff very professional from the door stewards to the Medical Staff dispensing the Booster Injection. Directed to waiting area after the vaccination and time of 10/15 minutes indicated to leave the Surgery. Very well undertaken and delivered.

— Derek M

Verified review (1573717) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

This is a review for Cosham Park House Surgery

I went down with a painful attack of shingles and rang the surgery and was seen later that morning - excellent service from the staff involved and within hours I was taking the medication.

— Amanda W

Verified review (1573716) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Meant to have a telephone call from the pharmacist at a certain time, didn’t even call.

— Richard B

Verified review (1573477) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry you did not receive your expected call, please contact the surgery to enable us to rectify this issue.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— T H

T356993 Review left 4 years ago
This review complies with Google's policies.