Portsdown Group Practices

Excellent appointment

This is a review for Kingston Crescent Surgery

I came along and saw the nurse, she was so very nice and reassuring, very professional and couldn’t do enough to explain and make me feel comfortable, she was really lovely, many thanks, also my appointment was precisely on time.

— Ann B

Verified review (1572596) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Crookhorn Surgery

I went to Crookhorn surgery to get a blood test and they were quick and efficient in what they did.

— Anonymous

Verified review (1572587) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the review - great to hear you found our nursing service quick and efficient.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen quickly and on time

This is a review for Kingston Crescent Surgery

I was seen quickly and on time. The nurse I saw (Rachel), was lovely, friendly and put me at ease. She was efficient and explained what she did.

— Adele S

Verified review (1572559) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

The appointment on the 4th November went well. Was surprised on the day to asked if I also wanted a MMR and tetanus jab which wasn’t the right time for me to agree.
I also sent in an econsult on 26th October but have yet to receive a substantive response. When I asked about it at the surgery on the 4th November I was told it takes 19 to 14 days so I should be hearing something soon. 16 days on and nothing so far.

— Karen H

Verified review (1572551) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Whenever a patient attends, we ensure that we offer all vaccinations that are outstanding, it is of course your choice whether you choose to have them. It is important we use every opportunity to maximise the service we offer. Our eConsults are usually responded to within 10 working days, we will share this feedback with our team and make changes where possible.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always the best of care and attention

This is a review for Crookhorn Surgery

As usual, I was treated with respect and the best of care.

— Lesley F

Verified review (1572514) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for sharing your positive experience with us!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen straight away

This is a review for Cosham Park House Surgery

I was able to be seen straight away and put on medication, apart from waiting on the phone for a while the call back was prompt.

— Mark V

Verified review (1572513) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Booster vaccination

This is a review for Kingston Crescent Surgery

Booster vaccination was handled with care.

— James B

Verified review (1572510) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Visit to Somerstown Practice

This is a review for Somerstown Surgery

Good advice and treatment, recommended.

— Michael B

Verified review (1572508) Review left 4 years ago
This review was collected via online systems.

Reply from Somerstown Surgery

Thank you for feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Kingston Crescent Surgery

Great service, precise consultation, put my mind at ease..

— Anonymous

Verified review (1572458) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and easy

This is a review for Kingston Crescent Surgery

Quick and easy appointment for an injection.

— Anonymous

Verified review (1572455) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

It was good and friendly nurse.

— Anonymous

Verified review (1572453) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

This is a review for Somerstown Surgery

Excellent service, checked in via self service and was seen by the nurse within minutes, had jab and was in and out.

— Anonymous

Verified review (1572449) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for feedback we are pleased that we provided a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely surgery

This is a review for Paulsgrove Surgery

Lovely surgery. Seen on time. Not over crowded.

— Shelley U

Verified review (1572445) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Overall the appointment was very effective and streamlined. I was seen within a few minutes and then was free too leave but this was a flu jab booked months ago.

— Ian R Ian R works at UPS polarspeed as Key worker delivery

Verified review (1572369) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thank you

This is a review for Cosham Park House Surgery

Doctor was very thoughtful with dad as he needed to go into hospital, thank you

— Reginald B

Verified review (1572348) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My experience

This is a review for Somerstown Surgery

The nurse who did my flu jab was outstanding. Lovely manner. I don't know her name - she was young, blonde hair with pink streak.

— Susan H

Verified review (1572265) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for feedback that we will share with our team.

Overall, how was your experience of our service? Very good

Couldn't wish for better service

This is a review for Crookhorn Surgery

I have had quite a few appointments in the past weeks, I have a bad memory and always checking what's next or available. The staff are always very helpful and pleasant and do their very best to help me.
Couldn't wish for better service from the GPs to nursing staff and receptionists. Well done thank you for your service.

— Anne O

Verified review (1572213) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you so much for your 5 star review and kinds words, which will be shared with the Crookhorn team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Not a good time getting my repeat tablets and the service need inproveing.

— Colin H

Verified review (1572204) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We will share your experience with our team and take learning from it.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always great service

This is a review for Kingston Crescent Surgery

Always great service. Although sometimes a little hard to get through for an appointment, I completely understand the pressures upon the practice and the staff. Thank you for always providing me and my family with a fab service.

— Stacey G

Verified review (1572089) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good appointment

This is a review for Crookhorn Surgery

Very good appointment, friendly and efficient.

— Arthur L Arthur L works at Royal Navy as Part time bar staff

Verified review (1572067) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for the feedback, we are pleased you found our colleague friendly and efficient.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient