Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I feel the professional was attentive but the timing was a little rushed.

— Anonymous

Verified review (1571571) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Again your reception line left a lot to be desired. You now call it a triage line so goodness knows what has become of your beloved care navigators. Once again reception is the biggest hurdle protecting your doctors from seeing the dirty public

— Selina D

Verified review (1571569) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Our contact centre staff follow the guidance of our Partners, to ensure that patients are appropriately signposted to our services or others.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and efficient

This is a review for Kingston Crescent Surgery

The staff are friendly and efficient.

— Michelle P

Verified review (1571567) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu vaccine

This is a review for Crookhorn Surgery

Had the flu jab by the nurse Ms Victoria Willcox who carried out the injection fantastically well.

— Sedaghat H

Verified review (1571566) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for sharing your positive experience - we will ensure your kind words are passed onto Victoria!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Absolutely fine.

— Roger A

Verified review (1571565) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phone system let’s them down

This is a review for Kingston Crescent Surgery

What else can I say? Once you get through to a doctor they are amazing. I received a call from a nurse practitioner who had seen me on the Friday as a follow up to a head injury and promised a callback on the Wednesday. She phoned first thing and then booked me in with a gp. I saw a lovely junior doctor who took all details then double checked with a gp. She gave me another medication and suggested an E-consult for further help.

— Kara J

Verified review (1571564) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

I attended for a flu jab. Check in was straight forward. I’d never visited this surgery and assumed I was to sit and wait in main reception. As time passed I became less sure but receptionist was busy and not at desk.
Nurse came to find me as I should have been in separate waiting area. She asked all flu jabs to follow to new area.
This was fine but maybe my anxiety about being in wrong area could have been averted. This is especially true now each surgery will have patients attending that have never been there before. A note on the check in screen or on the advert tv maybe.

— Dionne D

Verified review (1571563) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for the 5 star review! We do try to run flu jabs slightly separately but signage should be clear and available so we will review this with the Surgery Leader for the future.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Quick. In and out.

— Anonymous

Verified review (1571562) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

It wasn't easy to have an appointment. I finally saw the doctor and the check in and waiting time were fine. Thank you.

— Anonymous

Verified review (1571561) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They were so helpful

This is a review for Cosham Park House Surgery

I missed my appointment by a day, they were so helpful, I got my injections within 10 minutes.

— Susan P

Verified review (1571556) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

Receptionist was very helpful and able to arrange a telephone appointment on the same day of my visit to the surgery. A better care and commitment to patient, of whom the health service should be built around.

— Anonymous

Verified review (1571274) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Hormone injection.

This is a review for Kingston Crescent Surgery

This was for my three monthly hormone injection as part of treatment for prostate cancer. As always, nurse was very pleasant and polite.

— Terence I

Verified review (1571242) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

I found the practitioner to be very caring, and listened to the full history of my problem. She was very thorough in her examination. Also considered what was needed to get to the bottom of this long ongoing problem ordering appropriate tests. With a recommendation to be referred if the tests are inconclusive.

— Anonymous

Verified review (1571189) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with my visit

This is a review for Cosham Park House Surgery

Extremely helpful and polite staff on my visit, very happy with my visit.

— Lucy A

Verified review (1571170) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

They dealt with me fine.

— Melanie B

Verified review (1571116) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes review

This is a review for Somerstown Surgery

I found all the staff at the Somerstown Surgery both courteous and professional and cannot fault their conduct and the service they provided.

— Brian R

Verified review (1571090) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments that we will share with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Accommodating, friendly service

This is a review for Cosham Park House Surgery

Flu jab, surprised me with a 2nd mmr that was missed from my childhood as well. Accommodating, friendly service.

— Anonymous

Verified review (1571086) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

This is a review for Crookhorn Surgery

Vaccination, well spaced waiting area, helpful staff on reception, I am no good at checking in ! Nurse efficient and understanding!

— Sarah C

Verified review (1571075) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank for the positive review. We are still observing social distancing measures in healthcare and we are always happy to help you check in!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu Jab

This is a review for Cosham Park House Surgery

Efficient and professional.

— Christopher H

Verified review (1571046) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was really impressed

This is a review for Cosham Park House Surgery

I was really impressed with the speed and quality of my appointment.

— Keith H

Verified review (1571040) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient