Portsdown Group Practices

Recent experience

This is a review for Somerstown Surgery

Don’t get appointments, calls go answered the list is too long.

— Anonymous

Verified review (1570506) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment for flu jab

This is a review for Kingston Crescent Surgery

I came in early as I was not certain of the time. The receptionist asked the nurse and, as she had the opportunity, I was seen early. the nurse was efficient, good humoured and polite.

— Andrew J Andrew J works at academics as Supply teacher

Verified review (1570495) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

All good, error login, happy, 5 min wait.

— Michael L

Verified review (1570489) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Reassured, quick

This is a review for Paulsgrove Surgery

Reassured, quick and prompt decision given by the GP, more investigations booked with a lovely smile of the receptionist desk lady.

— Anonymous

Verified review (1570483) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Urinary Infection Problem

This is a review for Heyward Road Surgery & Practice

I was seen by Dr. Strading, at Heyward Road Surgery. She thoroughly listened to my problem, and very nicely explained why this condition happens, and after checking me, took appropriate actions to help further diagnose the situation. So I was very satisfied with Dr. Strading.
The receptionist was very helpful as well.

— Pravin S Pravin S works at N/A as Retired

Verified review (1570482) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Many thanks for such positive feedback. We will ensure your kind words are shared with Dr Stradling.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Cosham Park House Surgery

Was very good. Friendly and helpful.

— Thomas G

Verified review (1570481) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Kingston Crescent Surgery

My visit was quick and efficient.

— Jenny W

Verified review (1570479) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Medical

This is a review for Somerstown Surgery

Went for a medical, was seen early, everyone was helpful and polite.

— David J

Verified review (1570476) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good staff - bad equipment

This is a review for Paulsgrove Surgery

I recently had to wear an ambulant blood pressure monitor for 24hrs. This was uncomfortable & inconvenient. After I returned the device I was contacted by the surgery & told that the machine was faulty & hadn't recorded any data. I was told I would have to do it again, but they didn't have any appointments for three weeks!
On a positive note, the staff who I interacted with were professional & courteous.

— Anonymous

Verified review (1570460) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that the equipment that you were provided with was faulty, we do try to ensure that equipment is checked prior to avoid this happening. We will share this with the team and make changes where we can.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

I need to see the doctor and it was not worth going. Don't care.

— Lynn T

Verified review (1570459) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that this was your experience, we are here priamrily to care for our patients.

Overall, how was your experience of our service? Neither good nor poor

MMR booster vaccine for over 50's

This is a review for Somerstown Surgery

I attended this surgery as a convenient location since my previous GP amalgamated with Portsdown Group Practice. The waiting room is nice and airy, the staff there are approachable and polite.

— Anonymous

Verified review (1570454) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Perfection

This is a review for Kingston Crescent Surgery

How can perfection be improved upon. Everything was as perfect as perfect could be. We were welcomed by very friendly and professional staff. One member of staff dressed my ulcerated varicose at Crookhorn the day before and was present at Kingston Crescent Surgery to administer my injection. Another staff member who dresses my leg usually at the Cosham Surgery visit every week, gave me a wonderful welcome. So all in all my wife and I were treated with the utmost professional attitude and I'd return to them again if I was entitled to another booster. But alas I'm not.

— Calvin G

Verified review (1570436) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Cosham Park House Surgery

Appointment made easily and seen on time.

— Anonymous

Verified review (1570434) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good service.

— Albert R

Verified review (1570429) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Friendly nurses and no waiting time.

— Louise L

Verified review (1570425) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment with doctor

This is a review for Cosham Park House Surgery

I managed to get an appointment at last with the BEST DR I have seen in ages. He was very caring and explained everything to me. He did not rush me and I felt very happy in his care. I hope he stays on at the practice as I feel very comfortable in his care. I think you are very lucky to have this fantastic doctor at your practice,

— Josephine B

Verified review (1570423) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

ECG appointment

This is a review for Kingston Crescent Surgery

Very quick appointment time, short wait as to be expected, very professional and helpful staff.

— Robert M

Verified review (1570417) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Been having a skin problem for weeks, finally I spoke to a GP who was very understanding so much so she referred me to a skin specialist, nothing was too much bother.

— Christine E

Verified review (1570414) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Quickly seen

This is a review for Cosham Park House Surgery

Quickly seen, efficiently dealt.

— Deborah L

Verified review (1570411) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Flu jab

This is a review for Somerstown Surgery

Appointment was on time and over in about 1 minute, very friendly and efficient nurse, thank you.

— Louise P

Verified review (1570410) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient