Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Went in reception who didn't bother to look at me as she was typing asked me what do I want told me to sit down and my name will be called!!

— Robert H

Verified review (1570235) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

It would be helpful if you could get through on the phone more easily and to be able to see a doctor.

— Anonymous

Verified review (1570229) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Flu jab, very straightforward.

— Anonymous

Verified review (1570227) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Very happy with my appointment and the advice given.

— Jonathon G

Verified review (1570216) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and cheerful treatment

This is a review for Somerstown Surgery

Very friendly and efficient. Nice to be engaged in conversation making me feel more than another task on the list.

— Anonymous

Verified review (1570215) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind comments which we will share with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

They were very quick and efficient.

— Anonymous

Verified review (1570214) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Staff were pleasant enough. One receptionist could work on her interaction with patients, overall not too bad.

— Caroline M

Verified review (1570212) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Cosham Park House Surgery

Little bit of a wait beyond my appt time, but other than that, quick, efficient, courteous.

— Denise D

Verified review (1570210) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Follow up

This is a review for Paulsgrove Surgery

Doctor phoned me as promised for a follow up appointment, I was able to be seen at surgery near me.

— Sharon H Sharon H works at Southern co-op as Merchandiser

Verified review (1570209) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Kingston Crescent Surgery

All ok.

— Anonymous

Verified review (1570206) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen straight away

This is a review for Crookhorn Surgery

I arrived earlier than my appointment but was seen straight away. The nurse I spoke to was very helpful and arranged my Covid booster and advised on my blood tests, couldn’t praise her any more.

— Susan W

Verified review (1570203) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

Went for a flu jab, straight in and out.

— Elaine A

Verified review (1570201) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cleaning and friendly staff

This is a review for Heyward Road Surgery & Practice

I didn't have to wait for long to see a doctor.

— Anonymous

Verified review (1570162) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for taking the time to feedback and give a 5 star rating

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Somerstown Surgery

Changed to Craneswater Practice.

— Henry O

Verified review (1570124) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that you have chose to move to a different Healthcare provider, however this is your choice.

Overall, how was your experience of our service? Very poor

Flu Jab

This is a review for Cosham Park House Surgery

The Checking-in System said I did not exist. The Nurse told me I was obese & did not have the time to do my Blood Pressure. She queried that I had ever had a flu jab before, then looked up my details to find I had. I asked at Reception if I could make an appointment to speak to a doctor & as I believe I have return of Skin cancer. Was told to ring at 1000 the next day & was to photograph the areas. I live alone & do not own a camera. Left feeling I was a nuisance.

— Diana H

Verified review (1570122) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that the service we provided was not to our normal standards. A photograph is required for referrals to dermatology, however if you cannot provide a photograph you can attend and the clinician can take an photograph for you.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Give and take!

This is a review for Paulsgrove Surgery

Great appointment with Jane to give a blood sample, have my flu and pnu jabs, a chat about my health and book my annual diabetes review - all at the same time! Sadly no sticky good boy badges available.

— Trevor N

Verified review (1570117) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Very hard to get an appointment with the GP and when you’ve got an appointment the receptionist are not welcome in there, quite rude, they are very rarely loud when they speak to the patients, I think there is no confidentiality between people waiting area and the patient the way reception is speak is very loud. The way all the receptionist speak to the patient in the waiting area it’s very loudly spoken makes me feel feel very scared of them, not very nice to hear very loud voice and harsh voice from them they need to be bit more calm and talk with some soft tone. They should make the patient very welcome and comfortable but instead they make me nervous and scared coming to GP coming in the reception area and waiting because I feel there is no confidentiality between the people waiting area and myself and the receptionist.

— Anonymous

Verified review (1570101) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Whenever you attend you can request to speak to staff in a separate room if you would prefer this, to being in the reception area. We will share your experience with our staff and make changes where possible.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly and caring

This is a review for Kingston Crescent Surgery

Very friendly and caring health care worker. Thank you.

— Anonymous

Verified review (1569978) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Attempt to book an appointment.

This is a review for Cosham Park House Surgery

With my ailments not requiring immediate attention, I phoned at 10.01 to request a later appointment. I was informed that I was 15th in the queue and, when I was connected to an advisor and described my problems, I was told that all appointments for the day had gone. I said that I understood this which was why I was requesting an appointment for a later day. I was then informed that future appointments were not taken. When I asked how was I ever to see a doctor? I was advised to go online, which I did. The only appointments available there, and I have tried several times, have been for Flue injections and womens' treatments. Why are doctors giving Flu and Coved injections when they are too busy to see patients with what could be serious medical conditions?

— Barry C

Verified review (1569948) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Unfortunately we are required to provide appointments for all types of appointments, they include flu and COVID vaccinations. We review our clinical availability and ensure we offer a wide variety of appointments to provide a variety of appointments for our patients.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

I have been disappointed and frustrated at the difficulty of getting an online discussion or face to face appointment with a doctor.

— Anonymous

Verified review (1569875) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Access to Primary Care is an issue, please be assured we are offering everything we can with the limited resources we have available.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient