Portsdown Group Practices

The reception staff and nurse were great, polite and helpful. As usual we struggled to barely squeeze through the door in my wheelchair. I've written many times before about how much of a struggle it is to get through the doorways , they urgently need widening. I've had to have the rims removed from my wheelchair as it is or I can't make it through any door at the surgery and a lot of the desks are at an angle that makes it difficult getting in to be seen. I get embarrassed that furniture has to be moved for me so that I can see a doctor. The worst thing is that my wheelchair will not fit through the fire door which is a massive fire hazard not just for myself but also to the staff and other patients .

The help Laura and the rest of the nurses and all the staff are giving to us is wonderful, they listen they put you on to the right people very considerate.

It was great to see a doctor after all this lock down. Great to be getting back to normal slowly.

Great service, doctor was really good. Very happy person to talk to on the phone.

It was only a flu jab but it went very well, quick and easy.

Arrived for annual flu jab, very well organised, all covid rules adhered to.
Only criticism, I ended up with a massive bruise which is only just starting to fade!

I was a bit dissatisfied as my main point was to change my details for my asthma review.
I can’t get anymore inhalers until I get this.
I was told I would receive a phone call but a week later nothing has happened.
Since my surgery has moved I’m left with no confidence to this lot as my old surgery has a proper asthma clinic.
This new surgery have no clue or any follow up for asthma sufferers.
Very peculiar and the difference between the two are so vast.

In on time - no waiting - very efficient.

Went for my flu jab on an open appointment system. Waited only approximately 10 minutes.
Nurse also gave me 2 other vaccinations that were due, she was very pleasant, friendly but professional.

Had a blood test, Becky the nurse was lovely.....

All that week I had been trying to find out about my Statin tablets, as I had run out, but no one had any idea, I was asked to phone this dept, that dept...the only person who was able to help and give some emergency tablets was the Boots Pharmacist in Cosham...it was disappointing, that the surgery could help me.

It was quick visit, straight in and out no problems, nice friendly staff.

I phoned the emergency number, was called back within 30 mins, got an appointment that morning, was seen, diagnosed, after giving urine sample, prescription sent to chemist, collected my antibiotics 90 mins later, this is my first experience of using this practice, after I was moved when my last surgery shut down, so first impression very good.

Very good service.

I have ME which results in a plethora of symptoms but as there is no treatment I very rarely seek attention from the GP. I have had the Covid jabs early in the programme, which was a satisfactory experience but this can not be said of the recent booster jab.
I was offered a flu jab and made an appointment for this in the surgery by phone. Before the time arrived I was offered another appointment for the booster and when I phoned, I was told that I could have both together.
On arrival I discovered that the flu jab was on offer but the booster could not be given for another two hours. I spent some time in a shop and a cafe and on return to the surgery, hoping to wait, I found the door locked and on ringing the bell, I was told that I could not come in to wait. I found this surprising and awkward, as I can walk only a short distance before I start to have pain in my legs, and I was too far from home to get there and back in time for the appointment. I then found that when I returned ten minutes before the new appointment, I found a long and closely packed line of people waiting to be let in to the surgery and not wearing masks.
I can see that these measures are intended to reduce the risk of spread of the virus but they are self defeating and cause a lot of discomfort and inconvenience to patients. In my own case, I was upset and angry. I could not see that letting me in to the waiting-room, where there is an arrangement of seats, which complies with the required distance between people and carefully marked paths along all destinations to treatment rooms would have held any danger to me or anyone else and the inconvenience and pain in my back and legs as well as the humiliation of being turned away at the door, was a regrettable experience which could have been avoided. The plan to bring a large number of people at the same time for a minor procedure and to have them wait outside in a long line, to be let in one at a time, wearing a mask and keeping a regulation distance from others for fifteen minutes after the procedure in the waiting-room, does not make sense and takes no account of the fact that many patients have mobility and other problems, which are highlighted by this sort of plan.
I have no complaints about the procedure itself, or the staff carrying it out.

Review

Flu jab - quick and professional.

Surgery clean, administration polite, nurse very efficent and quick.

Excellent service, great.

No delay in respect of appointment time. A very pleasant encounter and outcome.

Once I finally got an appointment, the service was great.

However, this was my third attempt at making this appointment, on previous attempts once receiving a letter of invite, over months of trying to get an appointment I gave up.

This appointment took me 3 attempts to get through without being cut off and then I was on hold for an hour before I finally got to speak to somebody.