Portsdown Group Practices

Put me at ease

This is a review for Somerstown Surgery

Went in earlier than expected. Nurse very friendly and put me at ease.

— Barbara H

Verified review (1568861) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient service

This is a review for Crookhorn Surgery

Flu Jab. Efficient service.

— Nuala H

Verified review (1568860) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

In and out no problem.

— John P

Verified review (1568859) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Covid booster was ok but the queue was long, other than that it was perfect

— Anonymous

Verified review (1568858) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

The receptionist told me I had to wear a mask even though there is no legal requirement for me to wear a mask. Then doctor Moses was insistent that the lump behind my ear wasn't there and was very belittling and implied I was only there for drugs when I had told him what pain killer I had taken the night before AFTER he noted my last doctors visit was over a year ago and insisted I only have anemia however with my diet it is very unlikely I have anemia

— Anna T

Verified review (1568856) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. Our staff will request that you wear a face covering, although you can decline. Please contact the Practice directly with regards to your other concerns via our complaints process, this will enable us to investigate and provide you with a direct response from our findings.

Overall, how was your experience of our service? Very poor

Staff really friendly

This is a review for Kingston Crescent Surgery

Staff really friendly.
Never had to wait long.
No more than 5 mins.

— Lorraine B

Verified review (1568855) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health Review Check Up

This is a review for Cosham Park House Surgery

I found the results from the Health Check up reassuring. I thought the staff were also friendly and flexible.

— Anonymous

Verified review (1568854) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Brilliant service

This is a review for Kingston Crescent Surgery

As usual, was seen at time of appointment. Staff always super friendly. Brilliant service.

— Anonymous

Verified review (1568853) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and informative

This is a review for Crookhorn Surgery

Friendly and informative service.

— Michael B

Verified review (1568852) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

The surgery was empty, there was one patient in before me. I went for a blood test, I was told to use the digital booking in service. I was told where to go. I waited. The start of the appointment was delayed by 15 minutes. Victoria the nurse was excellent, it's always a pleasure to see her she is bright and cheery but clearly very competent. I was asked if I wanted a flu jab which I agreed to. The surgery was really clean.

— Steven O

Verified review (1568851) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

Happy with the service giving bye the Paulsgrove surgery.

— Anonymous

Verified review (1568848) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

In and out!

This is a review for Somerstown Surgery

Once I checked in it was only about 5 min before I was called (this was just to get my Flu shot) and the nice nurse gave me my flu shot, checked my weight & blood pressure and I was out before my original appointment, quick and easy.

— Mark R

Verified review (1568845) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are pleased that the experience was to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab appointment

This is a review for Crookhorn Surgery

All very straightforward. Minimal delay.

— Barbara H

Verified review (1568844) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Crookhorn Surgery

Good timing, always friendly, great service.

— Sharon C

Verified review (1568843) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite, professional, friendly

This is a review for Somerstown Surgery

Polite, professional, friendly, didn't wait too long for me appointment.

— Andrea M

Verified review (1568841) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Flu jab

This is a review for Cosham Park House Surgery

Very welcoming and efficient.

— Paul R

Verified review (1568840) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Seems an odd time to bring in a touch screen for check in. Receptionists were there, and as rude and ignorant as ever. I don't see why they can't check people in rather than having to use a touch screen during a pandemic. Very poor. The nurse called me in very quickly, a little earlier than my appointment, and she was perfect, no complaints there, just the check in process is not appropriate at this time.

— Nicholas C

Verified review (1568839) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have gone back to using the check-in screens since the guidelines have relaxed, however if you would prefer to book in at reception you can do this. We will share your experience with our team and make changes where possible.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Because booking service terrible

— Gary H

Verified review (1568838) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Poor

Appointment

This is a review for Somerstown Surgery

I arrived to my appointment early and was called in a few minutes after signing in, the nurse asked me a few questions and went ahead with the injection with no warning or attempt to comfort me when I was visibly nervous and anxious, she was really rough when administering the injection and hurt me more than usual. She then weighed me and got me to read out what it was as she didnt want to get up to read it, there was no structure to the appointment and I was left feeling like I was an inconvenience and the appointment was rushed.

— Anonymous

Verified review (1568837) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Please contact the Practice directly via our complaints procedure to enable us to investigate and provide you with our findings.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Post natal check and baby first jabs. Felt rushed, robotic and I felt as though I couldn't discuss the issues I'm having so will book a separate appointment.

— Lois B

Verified review (1568835) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please contact the Practice directly, to enable us to investigate your concerns through our complaints procedure and provide directly with our findings.

Overall, how was your experience of our service? Poor