Portsdown Group Practices

Prompt attention

This is a review for Cosham Park House Surgery

Prompt attention when I arrived, appointment on time and Practice Nurse very pleasant and efficient.

— Ronald W

Verified review (1567775) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very helpful.

— Anonymous

Verified review (1567744) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

This is a review for Cosham Park House Surgery

Friendly and helpful, Gentle with my baby while having her check.

— Amy D

Verified review (1567728) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Nice and easy flu jab

This is a review for Somerstown Surgery

I went for a flu jab, apart from the situation regarding the sign in screen not working, the staff were lovely and my jab took two seconds, thank you.

— Anonymous

Verified review (1567717) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Crookhorn Surgery

Signed in waited 2 mins, we got our jabs, a nice and pleasant nurse always good service at the surgery.

— Anonymous

Verified review (1567691) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu Vaccination

This is a review for Cosham Park House Surgery

On arrival booking in machine broken. Long queue, 10 minutes late for vaccination after waiting to book in with receptionist (only one on duty).

— Anonymous

Verified review (1567652) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you had a longer than expected wait, due to the check-in screen not working. We are not always able to provide additional staff in these circumstances.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Somerstown Surgery

Impressed getting to see a nurse practitioner quickly. Shame the phone system is not as good.

— Anonymous

Verified review (1567644) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback we will share this with our team and make changes where possible

Overall, how was your experience of our service? Good

Somerstown Surgery

This is a review for Somerstown Surgery

Completed online already.

— Thandekile L

Verified review (1567618) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Very good

Relaxed atmosphere

This is a review for Somerstown Surgery

Time keeping is observed in this service. Staff is welcoming creating a relaxed atmosphere to fight ones anxieties re the intervention.

— Anonymous

Verified review (1567617) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Need more attention to my neck complaint seeing I have a mass and goitre on my thyroid. This was found by a ct scan and ultrasound under instruction from the consultant. Now as 2 yrs have passed. Now getting pain in next for the last 6 months plus.

— Anonymous

Verified review (1567605) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and polite

This is a review for Kingston Crescent Surgery

All very kind and polite.

— Marion B

Verified review (1567603) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Flu jab

This is a review for Somerstown Surgery

I went into surgery a bit early. Asked if I should come back. Receptionist said don’t worry and sit down, I was seen and left within ten minutes. Very friendly and helpful.

— Anonymous

Verified review (1567601) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback we are pleased that you are happy with the service provided.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fabulous

This is a review for Kingston Crescent Surgery

The gentleman who administered my jabs was fab-u-lous a credit to his profession, a nice chap.

— Tracy B

Verified review (1567599) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Good service

This is a review for Paulsgrove Surgery

Good service from phoning to speak to a doctor then he made me an appointment to see a GP at Paulsgrove, receptionist and doctor very helpful.

— Lynda D

Verified review (1567598) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind feedback.

Overall, how was your experience of our service? Very good

Nurse

This is a review for Crookhorn Surgery

I went to see a nurse to have a sensitive procedure. The nurse was very professional, friendly and made me feel relaxed. I couldn’t ask for better treatment.

— Ann M

Verified review (1567589) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Kingston Crescent Surgery

Was happy with the way I was treated when I had flu jab.

— Glen D

Verified review (1567588) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Very good doctor

This is a review for Crookhorn Surgery

Dr Mannings is a very good doctor.

— Andrew V

Verified review (1567587) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Felt very safe.

— Malcolm F

Verified review (1567586) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very quick and organised

This is a review for Cosham Park House Surgery

The self check in is easy to use. I sat in the waiting room for around 2 minutes and was then called through for my flu jab.
The nurse was lovely and friendly.
I was out in no time at all.

— Toni H

Verified review (1567585) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

I gave it a 1 because the service is really bad and they don't pick up the phone.

— Helal A

Verified review (1567582) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that we have not provided a service to your expectations.

Overall, how was your experience of our service? Very poor