Portsdown Group Practices

Very quick, friendly

This is a review for Somerstown Surgery

Very quick, not left waiting. Nurse very friendly

— Clare T

Verified review (1565876) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you your kind feedback that we will share with our team.

Overall, how was your experience of our service? Very good

Recent experience

This is a review for Cosham Park House Surgery

Arrived early and didn't have to wait.

— Christine H

Verified review (1565875) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Flu jab

This is a review for Crookhorn Surgery

Very good experience, seen on time.

— Mark S

Verified review (1565872) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Looked after well

This is a review for Cosham Park House Surgery

Very friendly staff, looked after well.

— Irene W

Verified review (1565871) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Quick and easy

This is a review for Kingston Crescent Surgery

Had a flu jab with a friendly nurse. The waiting room wasn't too busy. Quick and easy.

— Rachel F

Verified review (1565868) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Cosham Park House Surgery

No feedback on blood tests. Still in pain.

— Anonymous

Verified review (1565866) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With results the Practice use a no news is good news policy, however if you are still in pain please recontact as further tests may be required.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

2 in a queue, then after hanging on for 29 mins you still have not been able to speak to an operator let alone a doctor.

— Barbara P

Verified review (1565865) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry we have not provided a service to your expectations, we will share this with our team and make changes where we can.

Overall, how was your experience of our service? Very poor

Flu jab

This is a review for Somerstown Surgery

Brilliant, I didn't even feel a thing!

— Anonymous

Verified review (1565864) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Crookhorn Surgery

Very good service excellent.

— Ann H

Verified review (1565863) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Recent appointment

This is a review for Kingston Crescent Surgery

The nurse was very good.

— Jacqueline F

Verified review (1565862) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Kingston Crescent Surgery

I had no problem getting a appointment with you on Tuesday but little bit of a mix up with my appointment on Saturday for my Flu jab only you confirmed it with a text on Tuesday afternoon but turned out ok in the end, thank you.

— Anonymous

Verified review (1565859) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Somerstown Surgery

This is a review for Somerstown Surgery

I saw the nurse who was very nice and didn't make me feel she was rushing.

— Marlene M

Verified review (1565860) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Good

Friendly and professional

This is a review for Kingston Crescent Surgery

Friendly and professional nursing staff and atmosphere. Easy to book myself in.

— Susan D

Verified review (1565858) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Quick service

This is a review for Cosham Park House Surgery

Very friendly and helpful staff in addition to their quick service.

— Ayat O

Verified review (1565855) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointments

This is a review for Crookhorn Surgery

It is all down to your appointment system, it seems you can only see a doctor face to face for an emergency appointment only, even when the doctor asks you to come back and see them you cannot book straight away and when you do get an appointment it over the telephone. I think your system is all wrong, I work in the NHS at a dental practice and we have to see our patients face to face. Thank you.

— Joan C

Verified review (1565856) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. All your appointments are triaged first and then a decision is made whether a face to face appointment is needed, a lot of appointments can be carried out over the telephone without a need for a face to face appointment.

Overall, how was your experience of our service? Very poor

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I came for my flu vaccination, it was given to me by a very confident and friendly professional, she was easy to talk to, I even spoke to her about something that 100% bothers me and she gave me her time, thank you.

— Alison E

Verified review (1565857) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Somerstown Surgery

This is a review for Somerstown Surgery

This person left a star rating but no comment.

— Alan H

Verified review (1565854) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Pleased with the overall experience.

— Karen S

Verified review (1565853) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Helpful staff

This is a review for Kingston Crescent Surgery

Management and staff members are helpful.

— Dinesh P

Verified review (1565851) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment on time

This is a review for Somerstown Surgery

Appointment on time, nurse very pleasant, makes a big difference.

— Maureen H

Verified review (1565850) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Good