Portsdown Group Practices

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

The practice nurse was very personable and made me feel at ease. The flu booster I was offered was administered flawlessly.

— John G

Verified review (1564785) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Things were good but phone lines need to be a lot better and making appointment needs to be a lot better, feed back from all the people I know says the same how hard it is to get to see doctor and to get you on the phone lines, thanks.

— Gordon S

Verified review (1564783) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Not an Emergency

This is a review for Somerstown Surgery

Tried to get an appointment was told it wasn’t an emergency and there was no appointments. I was admitted into hospital that night and nearly 2 weeks later I’m still in hospital.

— Anonymous

Verified review (1564779) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Please contact the Practice directly to enable us to investigate this issue through our complaints procedure, via j82155.complaints @nhs.net, or complete an on-line form on our website.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The telephone consultation that never happened

This is a review for Cosham Park House Surgery

I requested a phone consultation as getting an appointment is unobtainable. I had one missed call that whole week (typically the 5mins out of the whole week I was unable to answer). No voicemail to say it was the gp or msg to say they had tried to call, so whether this was the surgery or not I don’t know. I then received a msg saying to call the surgery to arrange a blood test. So far it has been impossible to get through and book this test. I work full time at QAH in the microbiology dept. I can’t expect them to give me an hour every day to try calling a surgery in vain and then be waiting in a cue for another hour. Doesn’t look like I’ll get this test booked untill I can take a weeks leave purely to spend it continuously phoning.

— Heidi S Heidi S works at NHS Clinical micro as Senior BMA

Verified review (1564778) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you have found it so difficult to gain a blood test appointment. These can be booked on-line which is often more convenient.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The doctor I saw was great

This is a review for Paulsgrove Surgery

The doctor I saw was great, he was very knowledgeable and kind. He also went through my options with me.

— Karen S

Verified review (1564773) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for this feedback, we are pleased you are happy with the service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic review

This is a review for Kingston Crescent Surgery

I think this surgery has taken on more patient’s than they can cope with.
That’s why your older patients can’t get appointments. What I mean is people that have been on the books of Kingston crescent surgery. We feel let down by the practice.

— Paul J

Verified review (1564771) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share your thoughts with our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

To help decide if I am diabetic two. .

This is a review for Paulsgrove Surgery

A thorough examination. 10 out of 10, the doctor was kind and thoughtful. He made me two appointments. Very pleased with these results. The secretary was also very thoughtful.

— Jennifer D Jennifer D works at no as pensioner,.

Verified review (1564769) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for this feedback, we are pleased you are happy with the service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful G.P.

This is a review for Somerstown Surgery

Helpful G.P. Referred for breast cancer check promptly.

— Anonymous

Verified review (1564768) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide this feedback, we are pleased we have provided a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

It was ok.

— Anonymous

Verified review (1564767) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

Need to change the booking system, it’s really long wait for any appointment,

— Anonymous

Verified review (1564764) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are not currently looking to change our booking system, although we have made some recent changes to increase the number of appointments available, we will continue to review and make changes where we can.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Left feeling very satisfied

This is a review for Crookhorn Surgery

I am one of those difficult patients to get blood from. However great patience was shown and the job was done. Nurse was very polite and friendly and put me at ease immediately. My blood pressure was unexpectedly taken as well and that was acceptable, bonus! Left feeling very satisfied.

— Anonymous

Verified review (1564763) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Satisfactory visit

This is a review for Paulsgrove Surgery

Receptionist very polite and friendly. Doctor gave a thorough examination.

— Anonymous

Verified review (1564759) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for this feedback, we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Smear

This is a review for Paulsgrove Surgery

The smear was ok the nurse locked the door but members of staff kept knocking door.

— Anonymous

Verified review (1564758) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. we are sorry that this was your experience, we will share this with our team and make changes where possible.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Cosham Park House Surgery

This was for my b12 injection and was in and out within 10 minutes.

— Anonymous

Verified review (1564757) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful, friendly and professional

This is a review for Somerstown Surgery

Good surgery. Everyone is very friendly, helpful and professional. Feels safe due to sanitiser and spaced seating.

— Anonymous

Verified review (1564756) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind words, we will share these with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Booked appointment!!

This is a review for Kingston Crescent Surgery

I feel that if I had booked an appointment for my recent vaccinations at an allocated time then the queuing should be as per allocated times. I was given an appointment and had other appointments that day, so they should have been completed in time order and not just the queuing system that was in place. I had to get back to Cosham park house to have bloods completed or the appointments should have been made at the same venue. These were booked by yourselves and I only just made it to the second appointment due to the inappropriate untimely queue for vaccinations.

— Louise J Louise J works at Nhs as Associate practirioner

Verified review (1564754) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share your experience with our team and take learning from it.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated promptly

This is a review for Somerstown Surgery

Treated promptly. The nurse was friendly and professional. When I explained I was deaf and needed to lip read, she removed her mask to make communication. easier.

— Joanna C

Verified review (1564753) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave this kind feedback, we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Over 40 health check

This is a review for Cosham Park House Surgery

First time to the practice and reading the reviews I wasn't looking forward to it. But I found a space in the car park, managed to check in on the screen right at the entrance with ease and only waited a few short minutes before being seen by the nurse. She has happy, friendly and welcoming. Fully explained what would happen and what she was doing along with the length of time it would take the results to come through. In all was in and out in under 30mins. Got a little side tracked when leave as the place is like a maze but my nurse sent me the right way when she saw my confusion.

— Jade E

Verified review (1564751) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Incredible service

This is a review for Cosham Park House Surgery

I spoke with Dr Whittamore for a routine appointment and was then invited in to the surgery on a Friday afternoon within the hour. This was incredible service and unexpected. Dr Whittamore is the most empathetic, sincere and helpful doctor I have seen in a very long time (I drove away thinking that he made me feel he was there to help, wanted to help and we weren’t a nuisance) and I am so grateful for his time at short notice on a Friday evening. What a credit to the group he is.

— Deborah L

Verified review (1564750) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Smear test

This is a review for Somerstown Surgery

New to attending this surgery so walked straight passed the door but once inside I found reception staff to be happy and friendly, waiting area clean and tidy and well spaced out due to current situations. I was early for my appointment and as 3 ladies before me hadn't shown up I was only seated for a matter of seconds. The nurse that saw me was friendly and happy too. Very relaxed approach to what some women may hate getting done. But all in all staff and facilities clean, friendly and welcoming.

— Jade E Jade E works at Portsmouth City Council as Local government officer

Verified review (1564749) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your positive feedback, we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient