Portsdown Group Practices

Diabetic check

This is a review for Paulsgrove Surgery

Appointment with the nurse for a blood pressure and diabetic check.

— Anonymous

Verified review (1561599) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston crescent surgery

This is a review for Kingston Crescent Surgery

I waited for over an hour as unfortunately the patient before me was needing hospital admission which I was informed about, however when I eventually got to see the Dr she informed me that she wasn't qualified enough to deal with my problem and I needed to see a GP that was able to deal with said problem, I had put the information in my e consult so surely this should have been noted and I could have had an appointment with someone qualified to deal with it instead of me waiting an excessive amount of time and then being turned away, the Dr did make me an appointment with a GP at another surgery and she was very apologetic about the wait and the fact she couldn't deal with me, the GP I saw at the other surgery was able to examine me and was very helpful.

— Sharon H

Verified review (1561325) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for sharing your feedback. We will investigate this - face to face appointments from eConsults are often booked directly by the clinician into a GP appointment so that all manner of medical issues can be dealt with, without worrying about scope of practice. We will review this incident to ensure it does not happen again. Whilst it's great to hear you were dealt with, we apologise for the inconvenience and delay.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Went for a tetanus jab

This is a review for Cosham Park House Surgery

Got my appointment through the receptionist, very helpful !!! Turned up for appointment on time actually early !!! Waited an extra 10 minutes after allotted time.

— Anonymous

Verified review (1561289) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic review

This is a review for Cosham Park House Surgery

Everything with this appointment went well.

— Anonymous

Verified review (1561275) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

See the nurse

This is a review for Kingston Crescent Surgery

I cannot fault the nursing staff. Didn’t have contact with any other staff so cannot comment.

— Anonymous

Verified review (1561271) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Many thanks for sharing your positive experience with the nursing team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seeing Nurse

This is a review for Crookhorn Surgery

I cannot fault the attention I got from the nurse doing my dressing. I didn’t have contact with any other staff so I cannot comment.

— Anonymous

Verified review (1561270) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Crookhorn Surgery

I always have good service.

— June P

Verified review (1561264) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very nice clean surgery

This is a review for Heyward Road Surgery & Practice

Very helpful reception staff and always helpful and friendly.

— Anonymous

Verified review (1561236) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Faultless

This is a review for Kingston Crescent Surgery

I couldn’t fault anything, the receptionist took ownership and sorted things out and the doctor knew a thing or two!

— Kelvin C

Verified review (1561213) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Our doctors do tend to know their stuff......as our receptionists do too, clearly. Thanks for the review!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Was seen in no time.

— Paul H

Verified review (1561200) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of Kingston Crescent Surgery? (tap on a rating)

Blood test

This is a review for Kingston Crescent Surgery

The nurse who took my blood test was really pleasant and helpful.

— Mary K

Verified review (1561197) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

It's really great to see so much positive feedback on our hard working nursing team - thanks for taking the time to review!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Reassurance

This is a review for Cosham Park House Surgery

I was concerned about swollen and discoloured ankles, but was quickly given a reassuring diagnosis. Following my telephone triage, I provided some photos of the affected areas and the subsequent rapid reaction and face to face appointment was just what I needed. Very pleased with the treatment I received.

— Rodney H

Verified review (1561155) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient lady

This is a review for Cosham Park House Surgery

I went for a health check. It was very quick and I did not have to wait.

— Nicola W

Verified review (1561150) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Limited resources/limited people trying their best

This is a review for Somerstown Surgery

In the recent climate being able to reach out to a gp is so important. I have felt heard at all times, but frustrated with the inability to have a face to face consult, and frustrated with lack of pain control.

— Louise M

Verified review (1561139) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. It is regrettable, but true that GP appointments across the City, not just our Practice are difficult to gain, we are maximising the our resources to ensure we offer as many face to face appointments as possible.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No gps required

This is a review for Crookhorn Surgery

Bloods given.

— Ian S

Verified review (1561138) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Experience

This is a review for Cosham Park House Surgery

Nurses are all lovely and friendly, they always are happy to help with concerns.

— Mandy T Mandy T works at Portsmouth City council as Supervisor/cleaner

Verified review (1561137) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

Very friendly and efficient.

— Kevin J

Verified review (1561132) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Many thanks for your positive feedback.

Overall, how was your experience of our service? Very good

Recent experience

This is a review for Cosham Park House Surgery

Everything was explained to me very carefully.

— Kathleen D

Verified review (1561124) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

All good

This is a review for Crookhorn Surgery

As expected, on time and friendly.

— Joanne C

Verified review (1561123) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely nurse

This is a review for Cosham Park House Surgery

Quick to be seen, put at ease by nurse as soon as I went in. The nurse who did the smear was lovely.

— Sheree G

Verified review (1561120) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good