Portsdown Group Practices

Friendly service

This is a review for Paulsgrove Surgery

Great experience. I normally hate blood tests but the nurse was extremely friendly and made me feel relaxed. She was also very gentle and the blood test didn't hurt at all which was a relief.

— Talita L

Verified review (1559436) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the review! We're thrilled that we may have potentially changed your opinion on blood tests, and that you were made to feel relaxed for a pain free experience!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Poor Service

This is a review for Kingston Crescent Surgery

Struggle to get through calling the surgery & explain your symptoms, only to be told to go online & fill out forms. After filling out said forms online, your told to call the surgery. In the end I ended up going back on the form online to make it sound less severe so my information would be logged & I would hear from a doctor. Took weeks to get the call, since then I've done everything requested, yet I'm still struggling due to the issue & not getting anywhere with it.

— Anonymous

Verified review (1559435) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are sorry that you have not received a service to your expectations, please complete a complaint form on our website to enable us to investigate and provide you with our findings.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Medicine change

This is a review for Cosham Park House Surgery

Very understanding and gave good explanation of medicine etc.

— Anonymous

Verified review (1559434) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visit Appraisal

This is a review for Crookhorn Surgery

My appointment was carried out with kindness and care. It was as professional as usual and I left feeling reassured.

— Colin H

Verified review (1559379) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visit review

This is a review for Cosham Park House Surgery

I was in for a diabetic annual review. I was seen on time and treated well. The approach now is for one visit and we will call you if anything is wrong with the blood test. This no doubt saves my time and yours. However, it is rather less 'impersonal' than getting the blood test result in the visit and discussing what they show as used to be the case.

— Derek G

Verified review (1559369) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Rheumatoid arthritis review

This is a review for Heyward Road Surgery & Practice

The health practitioner I met was very helpful and very informative.

— Janet B

Verified review (1559361) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very kind and helpful

This is a review for Cosham Park House Surgery

I asked doctor for a referral to QA eye department and Doctor agreed. Receptionist in the morning and in the afternoon very kind and helpful.

— Geoffrey T

Verified review (1559347) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My opinion

This is a review for Cosham Park House Surgery

Very helpful and friendly.

— Anonymous

Verified review (1559316) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic phone call

This is a review for Cosham Park House Surgery

I spoke to Nicky my diabetic nurse who is always polite and friendly. However I feel rushed when talking on the phone to professional people. I couldn't tell you the last time I saw Nicky. I'm concerned and that I haven't had my eyes checked for nearly 2 years now. I know about David and how that is delayed everything but I personally feel that I've been forgotten about.

— Karen T

Verified review (1559310) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent surgery if you can book an appointment

This is a review for Crookhorn Surgery

Great difficulty trying to make an appointment over the phone, I tried for 5 days without success, popped into the surgery to try and make appointment, not possible advised to phone at 10am on Friday this I did “ you are 23rd in the queue please hold you call is important to us “ at 11.30am made contact with call centre handler who dealt with my enquiry efficiently and with kindness and understanding. The surgery is well presented and laid out well to cover the Covid recommendations. Reception staff quietly helpful.

— Sarah C

Verified review (1559308) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Leg ulcer

This is a review for Paulsgrove Surgery

Saw nurse on time. Very pleasant. Called doctor to look at my leg. He sent a prescription straight through to my chemist for antibiotics.

— Anonymous

Verified review (1559295) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive experience. Our Leg Ulcer nursing team are fantastic and very valued - they will always defer to a practitioner or doctor when concerned. We're thrilled to hear your appointment was pleasant and we were able to swiftly sort a prescription out for you.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A bit of a wait. Practice needs to take more care with patient record

This is a review for Kingston Crescent Surgery

I had a half hour wait for my blood test, which used to be much faster. The nurse was nice and it didn't hurt. I noticed that my Covid vaccination record was incorrect and asked reception why this was. The practice manager refused to change my record unless I produced my vaccination card, but I lost my purse recently along with my card. I am not happy that the wrong information was recorded to my patient and NHS record, as it's not my job to scan the vaccine and record the details.

— Caroline R

Verified review (1559291) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are sorry that details have been recorded incorrectly on your record, please contact the surgery to enable to ensure that this has been rectified.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Kingston Crescent Surgery

Feel very supported and looked after in my journey to improve my health and well being.

— Anonymous

Verified review (1559287) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

This is a review for Heyward Road Surgery & Practice

Efficient service in a safe environment .

— Anonymous

Verified review (1559276) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Many thanks for the 5 star review - and we are pleased that you felt safe during your appointment

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Crookhorn Surgery

Efficient and on time. Nurse ready to answer questions.

— Paul S

Verified review (1559265) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Regular visitor to surgery

This is a review for Cosham Park House Surgery

Nurses are brilliant as usual.
Parking has become a joke, funny as hardly any patients in surgery.

— Clifford G

Verified review (1559258) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Saw a Real GP

This is a review for Crookhorn Surgery

Called in by the GP, really nice to face to face time with a Doctor who wasn't trying to rush me out the door. took care and explained thoroughly my situation, could not have asked for a better consultation.

— David N

Verified review (1559254) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

E consult

This is a review for Cosham Park House Surgery

Not an emergency so spent 45 mins on the phone to be told to e consult. Text received that I would get a call within 4 days, then I get a message saying it will be within the next 10 working days! I am still waiting 4 days after my original form was submitted.

— Sarah W

Verified review (1559250) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you have had these issues with our eConsult service, we will share this with our team and make changes where possible.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Curt reception

This is a review for Kingston Crescent Surgery

Having not been to this surgery before, only recently visiting civilian doctors, I went straight to reception to let them know of my arrival, as I was not familiar with the updated system. The receptionist was curt in informing me of the 'sign in' screen, but 'volunteered' to sign me in. Isn't this a part of their role?
Surely if a person shows unfamiliarity, a more understanding 'welcome' would go a long way.

— Anonymous

Verified review (1559249) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception staff to be curt we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well woman clinic

This is a review for Crookhorn Surgery

Great idea for us women of a certain age. Good to have a medical checkup. Lovely, knowledgeable and informative nurse and being given good sensible advice. Results back within a few days for blood test from doctor giving cholesterol advice.

— Anonymous

Verified review (1558923) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient