Portsdown Group Practices

Appointment

This is a review for Crookhorn Surgery

Very pleasant staff at Crochorn surgery and happy to help.

— Brian W

Verified review (1557347) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well managed appointment and on time

This is a review for Somerstown Surgery

I had booked online and received a confirmation. I turned up at the surgery 5 minutes early and was taken for my blood sample on time. Only issue is parking. Patients should be allowed to park close to the surgery

— Vinay K Vinay K works at Many Little Things as Consultant

Verified review (1557301) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Although we have car parks at several of our surgeries, it may not always be possible for everyone to park, especially at busy times.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very kind and helpful

This is a review for Somerstown Surgery

I have always found the staff at the surgery very kind and helpful. There is always someone to solve my queries.

— Joyce R

Verified review (1557299) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind feedback.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Urgent appointment

This is a review for Cosham Park House Surgery

I am so happy and thankful for the service that I have received from Cosham Park Ave Surgery.

— Bincymole B Bincymole B works at QA Hospital as Staff Nurse

Verified review (1557286) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great experience

This is a review for Crookhorn Surgery

Very good experience at my nurse appointment.

— Lyndsay M

Verified review (1557279) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone

This is a review for Cosham Park House Surgery

Although I know there are extenuating circumstances at the moment, I couldn’t get through to the surgery for 3 weeks. Thankfully it wasn’t urgent but I still think this is unacceptable. On more than one occasion I was just told you were busy and to call back, once it took me 21 calls before I got through then got to 4 callers in front of me and was cut off. This isn’t really good enough, I don’t know how elderly people get on. When I eventually got through one morning at 8-45 I was told I had to ring at 8, that is the time I started calling.

— Rosemary H

Verified review (1557273) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Trying to make an annual flu jab on the phone.

This is a review for Cosham Park House Surgery

Phoned line 5 from 8am as advised message from 8 to 9 said line open at 8am to12, from 9am to10am lines are very busy try again, ended up phoning line 2. Managed to book my jab, could have been much easier if the system work as described on answer phone.

— Anonymous

Verified review (1557272) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always get seen on time and nursing staff are always very polite

This is a review for Somerstown Surgery

Nursing staff are really lovely ladies, very polite and never go over your appointment time

— Carol H

Verified review (1557267) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave such kind feedback.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service - excellent doctors and staff

This is a review for Cosham Park House Surgery

It's always a pleasure to visit this surgery. The waiting time is short and both the doctors I have seen in my last 2 visits have been very friendly and super efficient.

— Mark C Mark C works at MediaKind as logistics co-ordinator

Verified review (1557263) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Clean and friendly. Didn't wait long to be seen.

— Marie-nicole D

Verified review (1557262) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide kind feedback.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

This is a review for Paulsgrove Surgery

Fuss free booking my flu jab.

— George K

Verified review (1557259) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the feedback. We did open our flu booking a little earlier this year, for peace of mind for our patients. Of course, that is before we were told the delivery schedule had gone 'squiffy' for want of a better word - we hope that you had now had your flu jab (or had it rearrange if you were affected by the delivery delays!)

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phone call

This is a review for Cosham Park House Surgery

I did not get a call from the pharmacist when was ment too.

— Sonja C Sonja C works at Radis as Care worker

Verified review (1557252) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you did not receive a call when you were expecting, we will share this with our team and make improvements where possible.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Somerstown Surgery

Very good

— Anonymous

Verified review (1557251) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Crookhorn Surgery

Up until recently service was very poor but recently has improved somewhat.

— Sandra K

Verified review (1557243) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Waiting for this appointment was over a month then the blood test took 4 goes to get blood which has never happened before!!

— Anonymous

Verified review (1557049) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your very kind comments, we are sorry that it took longer than expected to gain your appointment and then it took 4 goes to be able to get tale your blood. We will share your experience with our team and take learning from it.l

Overall, how was your experience of our service?

Was this treatment paid for privately? no

My visit

This is a review for Paulsgrove Surgery

I went to Paulsgrove surgery last week. I was seen within a min by a lovely friendly nurse. I left quite happy.

— Anonymous

Verified review (1556994) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the review - great to hear you were seen swiftly and found the nurse to be lovely. We are happy that you left happy!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly service

This is a review for Kingston Crescent Surgery

I didn't have a long wait. Friendly service.

— Susan S

Verified review (1556963) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Pointless

This is a review for Kingston Crescent Surgery

I waited nearly three weeks for a call back, and got one finally but not from a doctor.
I’m suffering with a number of problems and her advise? Take more anti depressants, increase my dose to 60mg daily.
It won’t solve my problems but I’ll not care about them anymore is that it?
They also can’t seem to arrange a repeat prescription for my newly diagnosed epileptic son, leaving us panicking trying to refill it. He missed a dose the other day and had a seizure.
I despise this practice and what it has become.
It used to be amazing!

— Emma C

Verified review (1556856) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are sorry that your feel so strongly, please complete a complaint form on our website, this will enable us to investigate and come back with our findings.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

It was quick and easy to get an emergency appointment even though i did have to travel to cosham. The nurse was very kind and professional. However, its been difficult to receive my test results which should have been done by now and when i rang the surgery the receptionist said there was nothing on my notes.

— Charlotte A

Verified review (1556854) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, it can take time for results to be received and then checked by a clinician to enable any follow-up to be done, however if no follow-up is required you will not be contacted.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Great service from the nurse!

This is a review for Crookhorn Surgery

The nurse was very polite and talked through the procedure that I was there for.

She also was very helpful with a couple of issues that I had. I had written a letter to the Dr but I was told by the receptionist that I was not allowed to hand a letter into the Dr. If I had posted it I assume they would have had to accept it?

I spoke to the nurse and the nurse kindly sorted out the issues. She was thoughtful enough to phone me the next day to inform me what she had been able to do.

I understand that Covid has and is still making it difficult for patients and Drs but I feel some of the receptionists could be a little more helpful.

I was told by one receptionist on a previous occasion that I knew what I could do if I didn’t like their service!

It’s such a shame that a couple of receptionists have let the surgery down. I have been extremely happy with the surgery and other staff that I have seen or spoken to.

— Anonymous

Verified review (1556852) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient