Portsdown Group Practices

Prompt, friendly

This is a review for Somerstown Surgery

Prompt, friendly and professional service.

— Fiona B

Verified review (1553799) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we will share this with our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Polite, friendly

This is a review for Somerstown Surgery

Really good seating, space out well, receptionist very polite and the nurse was friendly and everything was on time.

— William P

Verified review (1553798) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback that we will share this with our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

This is a review for Somerstown Surgery

The Lady that saw me for my daughter's jabs was terrible and her attitude was vile if she don't want to be there or do her job then she shouldn't be there simple

— Kayla D

Verified review (1553797) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We would like to investigate this issue, please either telephone 02392 627765, email j82155.complaints @nhs.net or complete a complaints form on our website.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Health check

This is a review for Paulsgrove Surgery

The surgery and staff were nice.

— Lorraine W Lorraine W works at Forrest optometrist as Receptionist

Verified review (1553795) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for taking the time to respond with your feedback.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Very happy with GP consultation for MMR and Tetanus vaccinations and booking the appointment, however 3 patients in waiting room waiting to see GP (including me) and receptionist talking to her colleague in a very negative way about a patient who had just asked her a question before leaving, we could hear the whole conversation and it was very unprofessional.

— Anonymous

Verified review (1553794) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We do train our staff to ensure that they are discreet at all times. We would be keen to investigate this, please can you contact with more details to enable us to follow this up, either through the Surgery Team Leader at the site, or email [email protected]

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Explained everything

This is a review for Cosham Park House Surgery

Booked easily. Doctor friendly and put me at ease. Explained everything.

— Anonymous

Verified review (1553793) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very helpful

This is a review for Kingston Crescent Surgery

People were very helpful.

— Anonymous

Verified review (1553792) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Excellent service

This is a review for Crookhorn Surgery

Everything was very smooth. Only difficulty is actually getting through on the phones. Website isn’t clear who to booked Vitamin B12 with. If you made it clearer then it’d be easier to book appointments on line.

— Anonymous

Verified review (1553777) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thorough and attentive

This is a review for Cosham Park House Surgery

Doctor was thorough and attentive during my consultation.

— Susan D

Verified review (1553748) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Booster jab’s

This is a review for Kingston Crescent Surgery

Was not expecting so many jabs. But did not take long and painless.

— Simon F

Verified review (1553744) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Surgery was very clean Staff are all very helpful

This is a review for Paulsgrove Surgery

Very pleasant experience.
Staff very friendly and helpful.

— Nicola M

Verified review (1553737) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for positive feedback and comments around our clean and pleasant surgery!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Somerstown Surgery

Needed a referral from the doctor

— Anonymous

Verified review (1553736) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Kingston Crescent Surgery

The service I received was very good

— Anonymous

Verified review (1553734) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Satisfied customer

This is a review for Kingston Crescent Surgery

First visit since transferring from Hanway Road. Pleasantly surprised with the service after reading a lot of negative feedback.

— Anonymous

Verified review (1553733) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Carefully worded questions

This is a review for Crookhorn Surgery

These questions only refer to the experience when you finally get through to see someone. The growth and combining of surgeries has seen Crookhorn move from a busy efficient one with Doctors working there. To a busy restricted one working with it's hands tied with administrative duties segregated and elsewhere to Doctor's ducking and diving all over. Never been so bad and that included pre Covid.

— Anonymous

Verified review (1553731) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phoneline & seeing a doctor

This is a review for Somerstown Surgery

Your telephone set up and trying to get someone to answer is rubbish can not get through even to cancel, trying to get an appointment it would be easier winning the lottery.

— Stephen T

Verified review (1553726) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are making some significant changes to help improve our access for patients. When you receive your appointment reminder please reply with cancel if you are unable to attend, as is this the easiest way to cancel your appointment

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Friendly and well run. For anyone going there for the first time, Paulsgrove Surgery has it's own car park which (like the main entrance) is accessed from Deerhurst Crescent off Wooferton Road.

— Paul W

Verified review (1553724) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the positive review and your kind, and helpful, comments! The car park is a little tucked away from Allaway Avenue and there is usually a good number of space available.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Injection information

This is a review for Somerstown Surgery

Although my husband came for injections, (which he doesn’t like!), we found everyone very helpful and friendly. I had a few queries to check out with the reception staff and I found them also very patient and helpful too - thank you!

— Anonymous

Verified review (1553723) Review left 4 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to provide your kind feedback.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other relative or friend

Routine injection

This is a review for Kingston Crescent Surgery

Efficient

— Anonymous

Verified review (1553722) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very slow reactions...

This is a review for Paulsgrove Surgery

My opinion is not the best from my last two times with this practice. I opened online consultation, and must wait for more than a week for the answer, even if I wrote in the form I cannot work because the pain. After I lost my patience I went to the emergency in the hospital, there I can get an appointment with another GP within 2 hours...

— Gyorgy S

Verified review (1553720) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are currently making some significant changes to improve the timeframe for responses to eConsults, the number that we are receiving could not be planned for, and patients should start to notice an improvement shortly.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient