Portsdown Group Practices

Routine tetanus jab, walked in 5 minutes early, jabbed within 2 minutes and left.

This was my first visit to this surgery which was very easy to get to, I have normally visited Crookhorn. I found everyone I spoke to was very welcoming and the GP I saw for my shingles vaccine was great. It turned out I needed 3 jabs that day due to gaps in my medical records from years ago from a practice in the west country. It was properly explained why I needed them and how many I will need in total. The jabs themselves were virtually painless as indeed was my visit.

Efficient service.

Seeing the nurse to have my b12, I also have another appointment with Somerstown surgery on Thursday so thanks for all your help.

Michelle was extremely kind and supportive when I was very nervous about the blood test and general and what I was being tested for. I don’t feel there are many people who would have showed empathy in the way she did, whilst maintaining such a professional manner. Thank you very much for making a difficult time a little easier.

Only had to have a jab and was waiting nearly hour to get seen.

Staff and the doctor who treated me were friendly. I arrived punctually just before 9.40 for my vaccination but was kept waiting 15mins in a practically empty waiting room. I was very conscious of time as I taken the time out of my working day to turn up.

GP. Listened and was very thorough and explained everything.
Made me feel at ease although my problems not gone away.
Would like to be able to come back to him!

Nurse was very good.

The young nurse, Katie? I think, was very caring, helpful and genuinely cared about the people she deals with. I was very impressed with her. She also helped SO SO MUCH with my granddaughter, whom had had a "black out " coming home from work, and woke up on the grass... she is very very caring and an asset to the practice. The Crookhorn Practice receptionists are also brilliant, 99.9% are very very helpful and understanding. Over all the real problem is.. .. with the Drs.. you can NEVER GET TO SPEAK TO ONE , LET A LONE SEE, YES SEE ONE. Not heard of.... Paramedics Nurses, but never a Dr.

Quickly got an appointment, very helpful.

Blood test.

Went to have blood test and at the same they gave me my b12 to save me hanging around. At this moment in time they all keep cheerful and very professional.

Very professional.

Turned up for appointment ten minutes before and was done and dusted within a quarter of an hour, thanks.

This person left a star rating but no comment.

I have had 3 annual medical check ups over approximately 8 years.
The first was with a GP at the surgery, the 2nd with a locum, the third with a nurse.
Each of these check ups have become much less in time, much less in detail and much less in medical experience. The last check up recorded my weight, my BP and took bloods. I was asked about my mood state in reference to my bi-polar but the nurse knew nothing of my history. She also knew very little about pernicious anaemia and nothing of the fact that I had been in hospital in 2020 with sepsis.
Over the last month or so I have been receiving texts from the surgery (twice a week) to make an appointment for a shingles shot. I have declined this because I have never had chickenpox. I requested the nurse to stop these texts which she agreed to do but have received two such texts since the check up.

It is practically impossible to get an appointment through the main phone line. If you need an appointment you basically have to book the whole morning off and call continuously (and be ready to be cut off) for hours in hope that you get lucky and get out though.

I phoned on 3rd July to arrange an appointment to discuss returning to HRT but was told I had to complete an e consult. The following Monday (5th) I sent the email to the link provided. I received immediate notification that I would hear by the Close of business the following day. I then received notification that it could take up to 10 days. I haven't heard anything and it is now 19th. I did have a missed call on Thursday last week, which may or may not have been a doctor. I am working in the office everyday and I am in and out of meetings so can not guarantee that I am available when the phone rings. I am at the end of my tether. I have had 6 months of broken nights sleep and as my daughters wedding approaches I would have liked to have this sorted out. I can't fault the people on the front line phone support and the lovely nurse who was so helpful when I had to go to the surgery last week but it is now 11 days and I am disappointed that I still haven't spoken to a doctor. When I phoned this morning a very nice lady said it could be another couple of days. I don't need to speak to someone - just some form of response would be good!

Getting an appointment is random. Unacceptable